While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that the flooring looks even better than expected and offers good value. The service is frequently highlighted as excellent, with many appreciating the helpful and knowledgeable staff who provide great advice and support throughout the process. People also commend the efficient communication regarding deliveries and the overall ease of their experience. However, some customers experienced issues with delivery, including damaged items, mix-ups with products, or a lack of tracking information. A few reviewers also mentioned that the product description for certain flooring types could be clearer, particularly regarding how different pieces are packaged. There were isolated reports of unprofessional conduct from a staff member during a customer service interaction.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers are satisfied with the quality and value,... See more

Quality

Customers consistently note positive experiences with quality, praising the high standards, good quality, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery, with some... See more

Service

Customers had positive experiences with service. Many reviewers praised the amazing and excellent service,... See more

Staff

Consumers generally praise the staff, highlighting their helpfulness, knowledge, and professionalism. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

UK Flooring Depot made the whole process so easy from start to finish. They were professional, friendly, and gave great advice to help me choose the perfect herringbone flooring to match the light, ai... See more

Rated 5 out of 5 stars

After a slight blip in finding some of the floor boards damaged, which was dealt with really quickly & replacements sent out. The quality of the flooring is outstanding & well worth the money. The cli... See more

Rated 5 out of 5 stars

Having already been impressed with the free laminte samples, I ordered quite a large delivery which I needed fairly quickly. I managed to easily speak with someone to confirm the delivery date, as it... See more

Rated 5 out of 5 stars

This company is amazing from start to finish. Delivery was spot on, customer service spot on . I ordered the wrong width flooring as I was I a rush trying to get the flooring for the job as I’d been l... See more


Company details

  1. Wood and Laminate Flooring Supplier
  2. Flooring Store

Written by the company

Welcome to UK Flooring Depot, your premier destination for quality flooring. With a legacy spanning 30 years, we specialize in offering a curated selection of flooring options. While we don’t provide installation services,our knowledgeable team is here to guide you through choosing the perfect flooring for your space. Explore our collection and elevate your surroundings with durable and stylish flooring from UK Flooring Depo


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The UK Flooring Depot are great…

The UK Flooring Depot were really efficient in delivering my order. The laminate I got looks even nicer than the photos online. Solid and very good quality. The delivery was super fast. I placed my order on Friday and it’s arrived on Tuesday, and it was a bank holiday weekend. Really chuffed. Definitely will earmark this company for future orders. Service like this is hard to find.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased flooring from UK…

I recently purchased flooring from UK Flooring Depot and I am very happy with the service. The staff were very helpful and guided me to choose the right product for my home. The quality of the flooring is excellent and the price was very reasonable compared to other shops. Delivery was also fast and everything arrived in good condition. I would definitely recommend UK Flooring Depot to anyone looking for good quality flooring and great customer service.

2 May 2026
Unprompted review
Rated 4 out of 5 stars

Good communication during ordering

I was kept informed at each stage of the order and the delivery. The flooring is looking good and has lived up to my expectations. I would have given a 5 star rating but the order was delayed by a week unfortunately.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Kashar Carpets: Unique, Versatile and Affordable.

Kashar Carpets are of the very highest standards. They are incredibly unique, versatile and affordable. The staff here are very knowledgeable, well mannered and helpful.
Currently, there are some FREE miniature rugs available and some cheap but quality style rugs also available.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered a free sample of flooring which was delivered as promised. Unfortunately it wasn’t what I was looking for so I didn’t purchase anything from uk flooring depot, but I wouldn’t hesitate in dealing with them again in future.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

After speaking to Rahat (customer…

After speaking to Rahat (customer service operative) my order was rectified immediately. There appeared to be a mix up with the delivery. He assured me that everything would be personally handled by himself to ensure the correct product was sent to me. I have now received the product which was securely packaged and I am yet to check the contents. However, I am quietly confident that he has got it right this time. Thank you Rahat for your prompt response 👍

7 April 2026
Unprompted review
Rated 4 out of 5 stars

Satisfied Customer 😌

I have since heard back from UK FLOORING Depot and the have rectified my issue. I would like to say a big thank you to HARAT for ensuring my issue was dealt with in a timely manner.

30 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look