Flight Centre UK Reviews 

41,232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,359 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and always ready to assist with complex multi-destination travel plans and special requests. Many consumers point out how personable and friendly the team is, making all interactions truly pleasant, welcoming, and memorable. People consistently appreciate the incredibly smooth booking process, noting that dedicated agents handle every single itinerary detail efficiently from start to finish without any stress. Travelers also deeply value the excellent communication and reliable ongoing support provided throughout their entire journeys, ensuring complete peace of mind during unexpected situations. Consumers often state they will definitely return for future travel arrangements because of this outstanding dedication.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their extensive knowledge, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, knowledgeable, and... See more

Booking process

Clients share positive opinions on the booking process, describing experiences as fantastic, smooth, and... See more

Holidays

People report positive experiences with holidays, highlighting great organisation and reliable support for... See more

Customer service

Customers report positive experiences with customer service, noting that agents are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel has again fulfilled all my expectations - I have been dealing with her since 2017 on a regular basis - both for international travel as well as short haul flights throughout Europe. Rachel’s kn... See more

Company replied

Rated 5 out of 5 stars

We'd used Flight Centre previously for flights, this was the first time we'd used them for creating a full trip. We'd already planned and costed the trip through the Canadian Rockies and onto Alaska -... See more

Company replied

Rated 5 out of 5 stars

Youssef Elashry was excellent throughout our booking process. We were booking a multicentre trip to Australia and we had multiple options to consider, Youssef answered all of our questions helped us m... See more

Company replied

Rated 5 out of 5 stars

Andrew has been phenomenal from the momenf I got in touch. Has has tailor made the whole itinerary and adapted to tick off bucket list countries. I still can't believe what I have coming up. He has wo... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

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4.9

All reviews

(41,232)

1,307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Elliot organised my flight to Dubai

Elliot organised my flight to Dubai, super efficient and personable. I will go back for future flights.

4 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Brilliant

First of all, the phone call - on a Saturday morning - was answered straight away! Caroline answered, and was absolutely on the ball and understood exactly what I was trying to achieve with my trip. She was able to research what might be possible while on the call, made suggestions and discussed the pros and cons of different scenarios. Suffice to say she came up with a most satisfactory solution and we made the booking. I most certainly recommend Caroline and her team at Flight Centre St Albans and will use them again.

18 July 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Well done

Caroline was really helpful and got us exactly what we needed at a very good rate

16 July 2026
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Harriet and Greg superb ,caring professionals .

Harriet and Greg ,helped us, and sorted things out when no one else would .Nothing was too much trouble and they showed great empathy for my situation no matter how many ridiculous questions I asked .Superb professionals.Would highly recommend .

12 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

I have asked Caroline for lots of…

I have asked Caroline for lots of quotes over the last month, have had to swap dates and ask questions due to my son having additional needs. Caroline has aways been supportive, patient, excellent at communicating and understanding. As a parent of a child with additional needs I feel she has our best interests at heart.

17 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Good old high street travel agent, outstanding service

As soon as I was at the entrance, someone called me in with a smile. I got seen by Mel, who has the most wonderful attitude. She listened to what I needed and sorted it out in no time within my budget and at an affordable price, despite of the dates I wanted for my flights which were only two weeks ahead. The information she provided was very clear and the after care excellent.

6 July 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Every detail I requested in my initial…

Every detail I requested in my initial contact - four flights, two taxis and a nominated hotel were all sorted out within hours.
Nichole even chose isle seats on my behalf!
All round excellent service.

16 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

No fuss, no sales patter just efficiency

Walked in with some queries and walked out with the perfect flight booked. The process was simple and Harry efficiently checked, modified and booked without fuss.

16 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

It really should be Saint Harriet dealt…

It really should be Saint Harriet dealt brilliantly with my paranoia over a booking. More than happy with her help.Happy also with Flight Centre

16 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Zimbabwe adventure to Victoria Falls and Bulawayo. The Flight Centre consultant was a…

The Flight Centre consultant was a consummate professional, putting together an itinerary that perfectly fit my budget. They offered genuine advice, took personal preferences into account, and explored suitable accommodation options. I wholeheartedly recommend Flight Centre, and I’m already planning my next adventure.

2 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

I always book through Flight Centre and…

I always book through Flight Centre and the staff are so helpful and friendly. On this occasion Rachel Everett really helped get my two bookings down to a tee including seat arrangement, well done Rachel. Now we can go on our trip satisfied wit the service and all extra information.

11 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Phenomenal RTW trip

Andrew has been phenomenal from the momenf I got in touch. Has has tailor made the whole itinerary and adapted to tick off bucket list countries. I still can't believe what I have coming up. He has worked within limitations and applied own travel knowledge to book not just flights but accommodation, excursions and even to the point of transfers. 110% recommend Andrew and Flight Centre. Truly amazing. Thank you Mike

15 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Excellent customer service from Hope (Chelmsford branch)

Booked our trip to Australia and Bali today at the Chelmsford branch, we have used Flight Centre many times and always been impressed. Hope at Chelmsford was very proffesional and friendly, she took time to arrange our itinerary to our needs. Many thanks Hope.

14 July 2026
Unprompted review
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Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Very caring people

Very caring people, Amy was marvellous and our trip was indeed memorable.
Thank you

3 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the great review 😊

Rated 5 out of 5 stars

I deal with George very professional…

I deal with George very professional and easy to deal with would recommend him every time

14 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Having a travel agent to arrange a last…

Having a travel agent to arrange a last minute and complicated trip for a funeral made all the difference at a difficult time, as well as a person to help navigate a visa issue

10 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this wonderful review, and how they've taken such great care of your last-minute booking! Thanks so much for sharing 😊

Rated 5 out of 5 stars

Once again I received excellent service…

Once again I received excellent service from Flight Centre and special mention to the Travel Consultant Kim G. I felt genuinely listened to, and all my requests were satisfied. The timings are perfect for public transport outbound and inbound and it’s a favourite airline plus the price was right! Definitely will use again.

13 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Shell was great

Shell was great! She listened to my needs for a complicated USA event tour including one very small out of the way location, and managed to end up with a sensible itinerary at a reasonable price. No hesitation at giving a 5* review.

13 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

5 Star

Time to return to the Flight Centre in Chelmsford to book my flights to Fort Myers, Florida. As last time, Abigail Mayes looked after me. She is a credit to Flight Centre, friendly, polite and knowledgeable.
I’m now all sorted with thanks to Abigail.

13 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Mel has been so very helpful in…

Mel has been so very helpful in assisting us in planning our trip

10 July 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

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