Flexx International Ltd Reviews 59

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Purchased an SSD upgrade kit for my 2019 iMac 5K, which was delivered quickly and well packaged. The display sticker strips were missing form the package and were quickly dispatched by the team.... See more

Rated 5 out of 5 stars

I purchased the iMac 2011 HDD upgrade kit. It was delivered extremely quickly - the quoted 1-2 days was next day, and the kit is excellent - along with the online tutorial, it made fitting an SSD to a... See more

Rated 5 out of 5 stars

The most helpful honest person I've dealt with for a long time. Honest impartial advice even when buying certain things from eBay second hand to go with flex products. very responsive to any commen... See more

Rated 4 out of 5 stars

I haven't used Flexx for a few years but was happy with the purchasing experience again. They were competitive on price for the Samsung 990 Pro SSD and I am very happy with the packaging for shipping... See more

Company details

  1. Computer Hardware Manufacturer
  2. Computer and Accessories Store

Written by the company

Flexx Memory is a leading UK-based provider of high-quality computer memory and storage solutions, dedicated to delivering exceptional products and outstanding customer service. Since our establishment, we have become a trusted name for both individual and business customers seeking reliable upgrades for their computers, laptops, and servers. Our extensive product range includes SSDs, RAM, SSD enclosures, and accessories tailored to meet the needs of various devices, including Apple MacBooks (2013–2017 models), desktops, and enterprise systems. We pride ourselves on providing compatibility solutions, ensuring customers find the right product for their specific requirements. Our website, flexxmemory.co.uk, offers a seamless shopping experience, complete with expert advice, comprehensive product information, and fast delivery options. At Flexx Memory, customer satisfaction is at the heart of everything we do. We offer responsive, polite, and knowledgeable support to assist with pre-purchase inquiries and after-sales service. Our commitment to transparency, quality assurance, and competitive pricing has earned us a loyal customer base across the UK and Europe. Whether you're upgrading for improved performance or replacing faulty components, Flexx Memory is your trusted partner for reliable, affordable, and high-performance memory solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

59 reviews

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Rated 5 out of 5 stars

Apple ssd enclosure

Quick delivery was a bit disappointed that the Ssd was not a genuine apple one and a Chinese adapter on the end of the standard m type Ssd as I have found that they don’t do everything they should
But all in everything else ok

3 June 2024
Unprompted review
Flexx International Ltd logo

Reply from Flexx International Ltd

Hi, thank you for your review, we are so sorry you were disappointed with your SSD but we trust that it will work as well as an Apple one!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, but do the job flawlessly

23 May 2024
Unprompted review
Flexx International Ltd logo

Reply from Flexx International Ltd

Hello, thank you for your review, we are glad that you enjoyed shopping with us and your feedback is appreciated.

Rated 5 out of 5 stars

Good deal

Good deal, parts sent quickly and delivered on time. Great experience

13 May 2024
Unprompted review
Flexx International Ltd logo

Reply from Flexx International Ltd

Hello, thank you for your review, we are very glad to hear that you had a positive experience shopping with us and we appreciate your support.

Rated 5 out of 5 stars

Excellent Customer Service

So the original order arrived with me incorrectly, meaning I had to call the company to unravel the problem. I hold belief, that you can only judge a company on how they right issues and its safe to say that Flexx International exceeded my expectations, in not only organising a return, but also despatching the correct item the same day which arrived the following morning before 13:00

As a result I would not hesitate in buying from this business again and I congratulate them on their excellent customer service - the quality of my purchase was also second to none.

14 February 2024
Unprompted review
Flexx International Ltd logo

Reply from Flexx International Ltd

Hi, thank you very much for taking the time to leave us feedback. We are very sorry that we got your order wrong and we will do what we can to ensure this is avoided in the future. It is lovely to hear that you had a positive experience buying with us and our customer service as we constantly strive to maximise customer experience. Your loyalty means a lot to us and we appreciate your support!

Rated 5 out of 5 stars

Amazing service

The support team are really knowledgable and helpful and really went the extra mile when my step-sons Mac Mini SSD failed in the middle of GCSEs! Have used mulitple times and will do again in a heartbeat.

7 December 2023
Unprompted review
Flexx International Ltd logo

Reply from Flexx International Ltd

Hi, thank you very much for taking the time to write us a review. We are so happy to hear that your experience with us was very positive, we understand how stressful such an issue can be, especially with exams like GCSEs. We are very grateful for your support and loyalty to us, we appreciate it very much.

Rated 5 out of 5 stars

No Hassle - On Point

Ordered online, correct order, speedy service, no hassle. Would 100% shop again.

7 March 2023
Unprompted review
Flexx International Ltd logo

Reply from Flexx International Ltd

Hi, thank you very much for your kind feedback. It is wonderful to hear that your experience shopping with us was a good one and we very much appreciate your support to us.

Rated 5 out of 5 stars

Fast delivery of an iMac SSD upgrade…

Fast delivery of an iMac SSD upgrade kit. Kit works perfectly. It’s risky doing the screen removal but this is a known issue/risk. Having said that, the kit provides everything that’s needed. The service and item which is what this review really refers to was first class. Would use again. IMac now running faster and boots in seconds.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

this is a company I would happily recommend

I am so glad I found flexxmemory to help with my hard drive upgrade. Following the instructional video made it easy and the components arrived within 18 hours of ordering - couldn't be quicker ! Everything working well now.

13 April 2022
Unprompted review
Rated 1 out of 5 stars

Not clear return policy on new unopened items

I purchased a kit of this RAM Samsung 64GB (32GB x 2) DDR4 PC4-25600 3200MHZ 260 Pin SODIMM 1.2V CL 22 laptop ram memory module and had to return it due I wasn't able to find a workstation I was looking for, so instead of keeping it, decided to send it back for a full refund.

The current return policy says that "In order for us to give you a full refund the item needs to be returned to us in new, unaltered, and unused condition in its original packaging with all the bits and bobs it came with." which I did and it was returned as brand new unopened item (confirmed by the seller when they received the return). However, the seller charged me for the return postage even though I did pay for next day delivery when I originally purchased the RAM.

Quite disappointed with this, but if the seller will charge for the cost of the return even on unused and unopened brand-new items, then they should update this information on their site.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Would recommend

Ordered some 3200 mhz ddr4 sodimm ram with cheap 1 day delivery, came the next day through the letterbox well packaged. Perfect service, processed quickly.

9 April 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service, fast delivery.

Fantastic service, plus next morning delivery in my case.

I emailed Flexx memory and they responded within a couple of hours with product recommendations. I ordered online and RAM arrived promptly and worked as suggested.

An excellent company in my purchase case.

Hal

31 March 2021
Unprompted review
Rated 5 out of 5 stars

Gold standard product and customer service

My Macbook Pro storage was nearly full, so I wanted to upgrade the SSD. The Flexx website provided clear, comprehensive and accurate information to enable me to choose a suitable drive (Flexx LX300 1TB) and install it. Flexx technical support promptly responded to my queries, including confirming compatibility with my exact model of laptop. Delivery was quick. Excellent instruction videos linked from the website took the nerves out of the physical installation and the software transfer process. Installation complete without problems, I am now up and running with a huge expanse of available storage space. This was simply the best experience of a technical purchase I have ever known!

24 January 2021
Unprompted review
Rated 5 out of 5 stars

Very easy transaction

Very easy transaction. Product I bought was at a very competitive price. Item delivered quickly. Very happy with this company.

17 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, dispatched my order the same day (Friday) and it arrived 8am the next day (Saturday).

Item as described, I would certainly use this company again.

17 October 2020
Unprompted review
Rated 5 out of 5 stars

Perfect company to deal with

Perfect company to deal with, next day delivery , even when I had to return my items they where very very helpful, it’s a shame in 2019 that I am surprised by excellent customer service . I would recommend this company to anyone 100%

26 March 2019
Unprompted review
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