I've been ordering from Flaconi for years, both in Germany and in Denmark. Packages always arrive fast and well-packed. Products are reasonably priced. The other day, I found a product I order often f... See more
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Everything arrived on time and in great conditions. I used a discount which felt great to spare money on luxurious perfumes. I would definetively recommend. Also there are so many brands which aren’t... See more
My cancelled order was finally refunded after a day. Other sites I shop on automatically release reserved funds if an order is cancelled or refunded. I don't know why this site works differently.... See more
Company replied
EXCELLENT SERVICE! Premium quality, Fast shipping, high-end support. I ordered four days ago and received all the goods in a WELL-PROTECTED excellent package! I will DEFINITELY shop again from Fla... See more
Company details
Written by the company
Flaconi gehört zu den führenden Onlineshops für Beauty-Produkte in Deutschland. Das umfassende Sortiment von flaconi.de bietet eine große Auswahl an Produkten aus den Bereichen Parfum, Pflege, Make-up, Haarpflege sowie Tools und Accessoires. Der Onlineshop deckt dabei, von Drogerie über Naturkosmetik bis Premium, alle Produktsegmente ab. Mit über 720 Marken und 45.000 Produkten hält Flaconi mehr Produktvielfalt als jeder andere Beauty-Onlineshop bereit. Von Premiumprodukten bis hin zu alltäglichen Begleitern - von Topsellern bis hin zu personalisierten Angeboten. Flaconi hilft dabei, die eigene Schönheit täglich neu für sich zu entdecken. Find your beauty. Everyday.
Contact info
Franklinstr. 15a, 10587, Berlin, Germany
- service@flaconi.de
- www.flaconi.de
4.5
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing shop
Great company, Great prices, fast processing and shipping. Amazing customer service ⭐️⭐️⭐️⭐️⭐️
19 December 2024
Unprompted review
Reply from flaconi Deutschland
Hallo, vielen Dank für deine Bewertung, über die wir uns sehr gefreut haben.
Schön, das wir dich glücklich machen und mit unserem Service begeistern konnten. Gerne sind wir jederzeit für dich da, wenn dir ein Anliegen auf dem Herzen liegt.
Herzliche Grüße
dein flaconi Team
One of my surest fragrance plug
I have been using Flaconi for years, and have never had any reason to complain. Amazing deals, offers and nice fragrances.
10 December 2024
Unprompted review
Reply from flaconi Deutschland
Vielen Dank für deine positive Bewertung!
Wir freuen uns sehr, dass du zufrieden warst und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Beste Grüße
Dein flaconi-Team
clickbait
Their discount codes are just clickbaits. They never work! So I consider their e-mails as harassment and I would not recommend them as a legit shop.
7 December 2024
Unprompted review
Reply from flaconi Deutschland
Dear Taha,
we are really sorry that there were so many issues with the vouchers.
We can of course check what went wrong - just get in contact with our service with the vouchercode and we will gladly check.
We are sorry for the inconvenience.
Best
your flaconi Team
(per E-Mail gesendet)
The best shop EVER!!!!
4 December 2024
Unprompted review
Reply from flaconi Deutschland
Hallo,
vielen Dank für dein positives Feedback.
Es freut uns, dass du mit der Bestellung bei uns zufrieden warst und wir wünschen dir viel Freude mit deinen neuen Artikeln.
Liebe Grüße,
dein flaconi Team
(per E-Mail gesendet)
Total wrong delivery address
2 December 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your feedback.
We are sorry that you are not satisfied with your last order with us.
If you have any further questions, please contact our customer service.
Kind regards,
your flaconi team
(per E-Mail gesendet)
All perfect
All perfect. Quick. Originally sealed and packed as always.
1 December 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
(per E-Mail gesendet)
Reply from flaconi Deutschland
Vielen Dank für deine positive Bewertung!
Wir freuen uns sehr, dass du zufrieden warst und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Beste Grüße
dein flaconi-Team
Excellent !
Excellent !
It is usually the cheapest , lots of variety and excellent customer service , they could perhaps send more tester.
7 November 2024
Unprompted review
Reply from flaconi Deutschland
Vielen Dank für deine positive Bewertung!
Wir freuen uns sehr, dass du zufrieden warst und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Beste Grüße
dein flaconi-Team
Their partner Hermes never delivered…
Their partner Hermes never delivered the items, no updates on tracking. Sent two emails to Flaconi to escalate. Never received a response. Hundreds of euros stolen.
25 November 2024
Unprompted review
Reply from flaconi Deutschland
Hello Sarah,
Thank you for your feedback.
We are really sorry that you had that much trouble with Hermes.
To investigate the case further it is important that you get in touch with our Customer Care Team and tell us your ordernumber.
We will then gladly investigate what happened to your parcel.
We are very sorry for the inconvenience.
Best regards,
your flaconi team
(per E-Mail gesendet)
Never received my order
Never received my order. I left their customer service a message asking them if they could help me but I never got a reply.
24 November 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your feedback.
We are sorry that you encountered a challenge with the delivery.
Please contact our customer service. Our staff will be happy to help you.
Best regards,
your flaconi team
(per E-Mail gesendet)
Scam
I ordered something online from falconi, they took the money from the account and never sent an email conformation and of course the product never arrived. It is a scam! Do not buy there!
10 November 2024
Unprompted review
Reply from flaconi Deutschland
Hi Paola,
Thanks for your Feedback. We are very sorry for the inconvenience, we will glady investigate the status of your package. Please contact our Service with your odernumber and we will check that for you.
We apologize again for the inconvenience.
Best
your flaconi Team
(per E-Mail gesendet)
Fast and perfect.
8 November 2024
Unprompted review
Reply from flaconi Deutschland
Guten Tag,
Danke für deine tolle Bewertung. Es freut uns sehr, dass du mit unserem Service zufrieden bist. Wir wünschen dir weiterhin viel Spaß beim Shoppen auf flaconi.de.
Liebe Grüße
dein flaconi Team
(per E-Mail gesendet)
Reply from flaconi Deutschland
Hello Dora,
Thank you very much for your review.
We are pleased to hear that you are so satisfied with our service. We hope you continue to enjoy shopping at flaconi.de
Best regards
your flaconi team
(per E-Mail gesendet)
Pathetic is the word to describe
Pathetic is the word to describe. I placed an order for Narciso Rodrigues blue noir perfume and Flaconi has delivered it to someone who is 300 meters away from my apartment (and the customer care says it's my neighborhood to which they delivered
because they could not locate my address. DHL, DPD and all other delivery services are delivering to my address except the ones from Flaconi and Flaconi is So Rude to Say Go and Pick up from your neighbourhood. No it's not a Packt shop but some house) Even after contacting the customer support, the lady is so thick skinned that she is asking me to go and collect the parcel which is not even there. Be careful while ordering
7 November 2024
Unprompted review
Unsatisfied shipping services, missing some side cosmetics in the box.
Please don’t use Hermes. I can’t find my package, it’s said to have been delivered why it’s lost and I can’t find it anywhere.
Edit: I have found my package a day after, from 2 -> 3 stars but still very inconvenient shipping. Another plus for including free samples (although it’s for women but i’m a man). Also my Sugar Leather by Une Nuit Nomade did not come with the 3 letter cards from the brand like everyone else. Not sure if my perfume is authentic or not.
7 November 2024
Unprompted review
Reply from flaconi Deutschland
Deat Khải, we can assure you that our products are unconditionally original goods. But you are of course always welcome to contact our service department directly so that we can hopefully find a good solution for you.
The selection of the samples is currently still purely random, depending on availability, so that it can sometimes happen that an unsuitable sample is included. Hopefully, unpleasant samples will be soon a thing of the past since this process will be improved. Best regards
your flaconi team
(per E-Mail gesendet)
Scammers
Scammers. They scam people. I ordered a set that was supposed to contain 4 items and they only sent 3. I asked many times to send me the missing product but unfortunately the company flaconi does not want to do it. I will not order anything from them again
30 October 2024
Unprompted review
Reply from flaconi Deutschland
Guten Tag,
vielen Dank für dein Feedback.
Wie ich sehen konnte ist dein Fall nun bereits in Klärung.
Liebe Grüße,
dein flaconi Team
(per E-Mail gesendet)
The items always packed secure and…
The items always packed secure and always delivered on time.
22 October 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
(per E-Mail gesendet)
Maybe they have competitive prices…
Maybe they have competitive prices sometimes, but they are using the most useless delivery company Hermes and parcels are not delivered. On top of that they make an excuses for their useless delivery courier instead of investigating or using other reliable delivery company. I won't be buying here anymore. Not worth nerves and wasting my time.
19 October 2024
Unprompted review
Reply from flaconi Deutschland
Dear Mr Adrian,
Thank for your feedback.
You informed us that you were dissatisfied with our service. We endeavor to keep on improving our offerings and our service.
Feedback like yours is helping us achieving that.
We are currently revising our logistics processes, which is why your favourite products can unfortunately only be delivered with Hermes for the time being.
We thank you most sincerely, that you took the time to write us your suggestion. Your feedback will be considered for further improvements and we hope we can welcome you as one of our satisfied customers, soon.
If you have any other queries, please do not hesitate to send us an e-mail to service@flaconi.de.
Best regards
Your flaconi team
(per E-Mail gesendet)
Good products
Good products, almost fast by delivery. Totally satisfied.
30 September 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
Thank you for your great review. We are very pleased that you are satisfied with our service. We will pass on your compliments on the delivery to the shipping team immediately!
Best regards
your flaconi team
(envoyé par e-mail)
Good, but...
Just 3 out of 5 due to long time of processing and shipping orders. The rest is fully fine, but if order is placed, paid on Monday and date of shipping is Friday, well, it's way too long in times of developed e-commerce branche. Additionally, outside of peak season what is making long delivery time quite strange. Anyway, I can recommend as prices are good and product selection is large. Cheers!
10 September 2024
Unprompted review
Reply from flaconi Deutschland
Hello,
thank for your feedback.
Generally, our delivery time is only 2-3 days, however, due to the current strong increase in order volume, longer delivery times may occur.
We kindly ask for your understanding.
We sincerely apologise that it took a little longer this time.
We hope you still enjoy your order and look forward to your next visit to flaconi.de.
Best regards
your flconi team
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