Five Guys UK Reviews 

Food took over an hour to arrive. Food was cold. They put pickles in my burger and I didn’t even ask for them. 1 little sachet of mayo provided. Clearly the people that work there don’t care about their jobs at all. Overall very very disappointing.

Absolutely amazing service. I ordered a double bacon cheeseburger and then realised I was starving so asked to change it to a triple.
My food came and I was so hungry they I didn't really look at the burger. As I was finishing, my order number was called again. I went up to explain that I had already collected my food, but the guys explained that they had forgotten to add the extra patty, so they had made me ANOTHER TRIPLE!!!
Not only did they not try to hide their mistake, they acknowledged it and then more than made up for it.
Amazing customer service should always be recognised and the guys at the Colchester branch of 5 Guys are awesome and absolutely made my day.

You have took away my human rights making me pay to go to the toilet you scruffs

Ordered 4x burgers with grilled onions, got fresh onions. Ordered 2x chips with, got 0. Tried to talk to them, wanted a photo of missing item...

Great service, very polite and helpful.
Rhys was enthusiastic, explained the choices, smiling all the time. Manager was very helpful when I had an issue with my card.
Food was freshly prepared and tasty although expensive. Milkshake was delicious.

Shocking service from both Five guys and Uber eats (Drive)
Ordered for my son‘s birthday for him and his pals and all the milkshakes were missing when I asked the driver where they were he shrugged his shoulders and when I don’t know I have a drive up and get myself or tell him that you didn’t get them I found that really shocking and rude very expensive food. Also the bags had finger marks in them because he ripped the bags. Therefore the food was cold not acceptable at all.
Try to ring restaurant to ask them if I could collect the drinks for the boys and the number doesn’t work? No dialling tone just nothing.
Order 821628085

£4.25 for a small cup of fries is stupid. The fries were good, and we got a good few in the bag, but £4.25 is still a bit much... Utterly ridiculous

I highly recommend this shop! All the staff is very friendly and very helpful!

Ordered through just eat.
Burgers were good but fries were inedible and had to be thrown away.
Reported to just eat and five guys who both said to contact the other one.
No refund received do wont be using either one again.
Paid £10 for 2x fries that went in the bin so not happy

My first visit to five guys. We popped in at the Ashford outlet centre. A quick snack, cheeseburger, hot dog , fries, coke and a milkshake
£35 !!!

Greasy burger, soggy fries, small hot dog, split to make it look more. Milkshake was nice and thick but over £6.
We sat down and then struggled to hear when our order was ready.....they weren't that busy....but they just shove your order on the side.....make no effort to ensure you receive your food when it's ready.
It looks like the classic Aberdeen Steak House business model (they see the customers once).

They certainly will not be seeing me again.

Patties were dry and tasteless. Not much of the hot sauce that I ordered.

OAP visitors - not impressed with the quality of food, attitude of staff or the overall experience.

The burger was tasteless and the chips were just fragments of potatoes. Condiments were empty and on asking for some we had lots of eye rolling and huffy attitudes

Hi,I have ordered two loaded fries today Birmingham new street station, and they were very poor quality. They just put together a box with fries, fake cheese sauce, onions, and tomatoes.
The flavour was very disappointing, and it wasn’t worth the money.
I would not recommend ordering this item.

what an amazing experience, I had a wonderful greeting from Elis and Ben and I had the Cajun fries - yum! and the most amazing milkshake ever (best in Coventry by far!
The restaurant was clean and the staff made me feel welcome

Great food ,clean restaurant friendly and polite staff

My first visit to five guys.. Staff were fine, restaurant clean etc, but I nearly had a fit when I was charged 28 quid for 1 burger 1 chips and 3 shakes... I found the burger tasteless, completely devoid of seasoning and quite dry too, the chips were lovely, but wayyyy too many for 1 person, so had I bought us all fries we would have wasted so much but the only thing for me well worth the trip we're the shakes, these were the best I've ever had... You can keep your overpriced burgers and your mountains of chips, but I'll be back for them shakes though...

Horrid restaurant and service. Not clean, had to wipe the table myself. Chips were cold. So expensive for what you get. Its always empty! How is it still trading. The staff are sooo rude, especially the manager at the Bluewater site.

Got my order wrong twice. It's a burger and chips. how hard can it be?