Five Guys UK Reviews 

Asked for a burger and chips and got refused! Why?

Visited on the 30/05/2026 the day after I was extremely ill unable to keep liquids down visited my gp on the Monday to be told I had food poisoning the only thing I had eaten was five guys on the Saturday by the Sunday morning 31st I was ill never will eat anything from this place again !

Last minute decision to go here as no tables at my first choice in the area. Never again. The staff were welcoming and efficient but the burger was possibly the worst I have ever eaten . Dry and lacking in any flavour in a dry bread roll with a smear of acrid tomato sauce. The chips were acceptable but I was amazed at the presentation ,a small cup contained some of them but the rest were just tipped into the bag containing the burger. I cannot imagine how this chain survives.

excellent food and drinks, well made, definitely recommend coming here

Tori was a superb server. She took our order fast and efficiently. Food was ready quickly and tasted great

Five guys has amazing stuff and amazing food definitely recommend

The guy galy (staff) and the lady manager was very kind to me and treated me with respect which I really appreciate.

I ordered through a delivery service at 22:47 and was quoted 23:30 as the lates my order would arrive. The delivery time kept creeping up, later and later until they quoted midnight, which was 1 hour and 13 minutes after placing my order. I spent the evening hungry and disappointed.

Daine was the best member of staff that I have seen in years at any establishment. His customer care was second to none and if all staff was so attentive all businesses would grow and thrive. I hope his value is recognised and he is if not already management.

Thank you for a wonderful experience.

My backpack went missing at Five Guys King's Cross on 01/02/2026. Staff confirmed the following day that it had been found. Over the next two months, I was strung along with promises of reimbursement — including being asked for my bank details — only for the company to later deny responsibility and claim the bag was found empty.
My bag was never returned to me. I have now filed a police report. The way this was handled by both the store and the UK customer service team was deeply disappointing and I would not recommend this location to anyone.

I went to five guys and expected an okay time, but I couldn’t believe my eyes. The milkshakes? Perfection. The fries? Heavenly. The hotdogs? Amazing. I didn’t have a burger but I asked my brother how his burger was and he said and I quote: “This is the best burger I’ve ever had. Period.” And I could TELL he was happy. To be honest, he practically ate that burger in one bite. 👍🍔🍟🥤

Had a good experience at Manchester Arndale, although I think burger was a bit bland. Otherwise good! Would recommend

The staff at five guys made a mistake with the order and then refused to change it, saying that since it was already completed there was nothing that they could do. Very poor service.

Five Guys has the best food ever! However, the customer service is disgusting, the agent (Jasper) who I dealt with over an issue with toilets at the Ashton branch, was disgusting. Not worthy of the brand and an arrogant unsympathetic and rude individual.

I had a shocking experience with an uber eats driver at five guys Speke retail - the driver dropped my food off and said I free fries ( I only ordered burgers by the way) I opened the bag and it was just FULL of Cajun fries.
I rang five guys Speke retail and spoke to a lovely guy named Johnathan, thank you Johnathan for your help and understanding. I had to order a milk shake so my ACTUAL order was then delivered. I am really disappointed with uber eats the driver was disgraceful but Johnathan @ five guys Speke retail was an absolute credit to your company. Thanks Johnathan

Customer service HQ is absolutely shocking. We popped into Five Guys before a gig as we regularly do, as it’s a nice quick treat.
We stood at the till & was told to use the self serve kiosk as they didn’t have enough staff on to take orders & were too busy. We used the kiosk as requested, restaurant wasn’t too busy but the Deliveroo etc orders ALWAYS take priority. After well over half a hour we queried where our order was, and it miraculously appeared. Ate & left.
Filled in the feedback form, and Lesly asked us a few questions which we replied to straight away. She then said no orders took over 12 minutes that night which was absolutely not true (she even asked us what time we got there & what we were wearing so she could check cameras!). I replied to say this was incorrect, we waited well over half an hour, sent the receipt. No reply. Chased it. No reply. Chased it again & was told ‘Thank you for getting in touch.
Unfortunately, we wont be moving any further with the feedback’.

So they ask for feedback, then just ignore it?!

Absolutely appalling customer service and one particular rude member of staff, we had a free fries voucher and had ordered a burger and drink. The app said “this voucher entitled you to one free portion of little or regular fries with the purchase of any burger hotdog or sandwich, excluding kids meals when a valid five guys rewards QR code is scanned” once we scanned said QR code on self service till, we we’re not given said ‘free fries’. When we queried about this, we were met with the most disgruntled staff member who clearly wasn’t taught any respect, he said “you can’t just assume thats how it works” when we were following instructions on the app and was not aware we had to ADD the fries manually to the order to get them for free. If only we had been given good customer service we wouldn’t be writing this review. I’m sure this is not how you were trained on your induction. Treat customers with respect and perhaps we would be more understanding on how the system works. This seems to be a reoccurring issue with this particular store as we were also shouted at by an employee not too long ago. I hope that this attitude is sorted and not carry a chip on your shoulder about life. Don’t be sorry, Be better.
(Swindon Designer Outlet)

Staff member Nallamothu at five guys O2
Was extremely nice and patient
He also made a great milkshake !!

The guy On the milkshake stand at five guys bluewater- makes The best milkshakes, great service, polite, with a top attitude. The day was 9/5/26 3pm highly recommend.

Paul, who took our order was great. Super helpful with setting up the five guys rewards.

Held great convocation throughout, and overall a really nice guy.

Cheers mate 🫱🏻‍🫲🏼