Five Guys UK Reviews 

Very good Service

Disappointed to be leaving this review. My mum and I normally love eating here but our experience was spoiled by the customer service on this particular visit. The person behind the counter was condescending from the word go. Unsure whether this was down to a bad day or..? He seemed visibly annoyed that we were confused about the older kids and little kids deal pricing structure and that we did not immediately know what we wanted. Despite this, we placed our order but, as he was speeding through our order, we couldn’t get a word in, to mention our blue light discount. He rang up the amount and insisted he couldn’t add it now as it was too late. We asked if he would mind quickly refunding the order and then we would pay again with our discount. (We let the singular person behind us go first to avoid any further frustration.) Our server then made a point of begrudgingly announcing to us that we had our 10% discount now and seemed even more disappointed with us than before! We continued on our quest to get food and sat down with our meals. Two polite-looking young girls proceeded to enter the completely empty restaurant and asked the same person who served us whether he would let them use the toilet as it was an emergency. He said….. no. They (visibly fairly upset) ran over to us asking if we had the toilet code on our receipt and if they could use it. Of course we wouldn’t have minded at all, however, our server seemed very cross at this prospect and was gesticulating wildly. We understand there needs to be a policy, but, on this occasion, it seemed to be quite harsh. They were very understanding. Anyway, Our Point is, it was just 6pm -and all town centre facilities had just shut- so no toilets were available. What if these young girls (who were neither drunk nor hostile) were in an emergency bathroom situation? Very poor. He obviously thought better of his actions after the fact, because he then came over offering us free 5Guys food and drink. Unfortunately, he had literally just watched us eating our 5Guys food + drink🙄. He insisted that the seemingly harmless girls that came in may have been part of a ruthless gang that come to steal the peanuts, which are free anyway! Weird experience all round.

order #0022 23rd of July 2026. asked for mayo and ketchup. received none. potatos half pealed(happened every single time). should be salty(nope they're not).

My son went to the Nottingham shop. Despite explaining that he has Coeliacs and can’t have gluten they gave him a burger with gluten in. He was very poorly that night and phoned them the next day. He explained he wasn’t making a complaint and wasn’t asking for a refund, he just wanted them to ensure their staff were properly trained and fhe correct systems in place. They replied that it was his fault as he hadn’t told them he needed a gluten free meal.
So they’re not interested in their customer’s health nor in improving their service.

Ordered a banana milkshake for over six pounds and tasted it; it will be the last time I will ever order one ever again. It tasted of raw bananas that weren’t even blended properly - you could taste the lumps - and a bunch of sugar which completely over sweetened and worsened the already horrible taste. You can literally make one at home in two minutes and it will taste 100 times better than theirs. Any place is better to be honest

Permanently lost a customer. Do not attend the merdian leicester five guys. Firstly I had to repeat my order to the cashier upwards of 3 times and they still got it incorrect. Secondly the restaurant was empty and they charcoaled my fries which left them completely inedible and I have to throw them away as dark brown, powdery and dry. I also asked for several topping and did not receive them. I am disgusted. I reached out to customer service who did not refund me despite evidence and time wasted as the city center branch is now closed I have to make a special 35-40min drive to the merdian branch only to return home with my takeaway and find it inaccurate and inedible. Avoid. Hope the merdian branch goes bust and shuts.

Will never use again. Ordered a large meal for our son's birthday. Meal arrived late,cold, incorrect toppings and missing items. Customer service was horrendous. They wanted proof items hadn't been delivered (how do you prove that???) Carried out an "investigation " (??) Then refused to refund. Enjoy the money you fraudulently took because there won't be any more! Avoid at all costs.

Terrible customer service from Kingston branch. Twice I have order from them both times missing items. When I contact them
It’s nothing to do with us you have to contact who you ordered from. Do not order from them they are stealing from you.

Food arrived and the burger was dry, had no salad or sauce! Just a dry burger. Was disgusting

i visited the High Wycombe branch. Great food and very friendly and polite staff.

T5 Heathrow Airport 5 guys is grossly overpriced and over hyped. Not worth even half if their over priced fast food. A rip off if ever I saw one.

Food smell like sewage water taste like shit. Absolutely disgusting, it’s almost like it’s gone bad so the drench it in sauce to try mask the smell. Wouldn’t even feed it to a dog or a fox. 🤮 vile and everyone I speak to has bubble guts after eating.

I went into five guys at King’s Cross at 18.10 and was refused by the manager to use the toilet to change my 8 month old daughters nappy and was refused even after explaining she leaked through her nappy and now has a nappy rash he said “thats not my problem” and that i need to be a “paying customer” just for a note I had been in this five guys yesterday and multiple times before(not brought anything) and have never had an issue I have found this behaviour absolutely disgusting and if this is the staff hired as managers I never wanna eat here again and wouldn’t recommend to anyone else especially if they have children as they refuse to cater for kids

A huge thank you to the fantastic team at Five Guys Plymouth for looking after our group of 103 students and staff from Devonport High School for Boys. From the moment we arrived, the staff were incredibly welcoming, organised, and accommodating.
Nothing was too much trouble, and they went above and beyond to ensure everything ran smoothly for such a large group. Their professionalism, patience, and friendly attitude made the whole experience enjoyable and stress-free for both our students and staff.
We really appreciate all of your hard work and would highly recommend Five Guys Plymouth to any school or large group looking for a well-managed, enjoyable visit. Thank you again – we look forward to visiting again!

Just had to do a review of five guys ordered a cheeseburger chips and a strawberry milkshake came to £24.75 wow I thought this is going to be good, was I surprised the burger was good but the fries were the worst I ever tasted. They were soggy in peanut oil. The milkshake was so so it’s the first time in about two years since I have been to five guys and possibly the last time

Cambridge leisure park

I ordered a banana milkshake, but I was given a vanilla milkshake instead. When I informed the manager that my order was incorrect, he insisted that it was banana flavor, even though it clearly tasted like vanilla. He refused to replace the milkshake or correct the mistake.

I was disappointed by both the incorrect order and the way my concern was handled. I expected better customer service, especially when raising a genuine issue.

Hasan @ meridian leisure Five Guys Leicester was very polite, made my day with his friendliness and how quick the service was even though he was working on his own.

5 guys all
Over the country can be hit and miss but this one was certainly a hit.

Used to enjoy 5 guys but won’t be going back sadly. Went to bluewater and decided on an early lunch.
I spent £30+ on a very average burger that wasn’t hot, they say 2 beef patties but they are small and squashed down, very dark chips that we think were reheated ones from yesterday and a hot dog.
It was very average for the price, the drinks were from a machine and over diluted and we both agreed it wasn’t as good as when it first came here.
Bring back Byron…

Over priced, chips poor over cooked, burger disintegrated and patty lacked flavour.

£33 for adult and child's meal.

Staff friendly and helpful.

Won't be returning.

Wow their patties have shrunk YET AGAIN and of course the price has gone up When I opened my burger to check what was in it I noticed it shrunk by a quarter You could actually feel the weight one single burger £10.75 and £13.35 for a double then small fry £4.75 🤯🤯🤬😤