We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff. While looking online at the Bowflex dumbbells... See more
Company replied
Reference: 12162503 - Cross Trainer My husband and I visited Fitness Superstore and were greeted and assisted by Chris. We found him to be very knowledgeable about the equipment and he assisted u... See more
Company replied
The staff are knowledgeable about thier products. Friendly service. I'm disabled and usually feel out of place when being in gyms and fitness stores. Staff helped me find the products that I could use... See more
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Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
13 Gate Lodge Close, NN38RJ, Northampton, United Kingdom
- 01604 673000
- reviews@fitness-superstore.co.uk
- www.fitness-superstore.co.uk
4.8
Excellent
36K reviews
Asks customers to review
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Good product and arrived quickly
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and supper fast delivery.
Great service and supper fast delivery.
Highly recommend, they could not help me more.
19 August 2026
Unprompted review
Reply from Fitness Superstore
Alex-LFTD Training,
We're so happy to hear you had a great experience with our service and fast delivery! We appreciate your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Reply from Fitness Superstore
Dear Nick,
We're so glad to hear you're pleased with the product and our delivery service. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Happy with purchase
Good value, no probs. with delivery. Admttedly I've not used them as much as I'd hoped for, due to heatwave but that may change.
30 July 2026
Great Company
Quality product, great price and excellent customer service. One of the items in my set was unavailable, I was contacted by a professional, communicative friendly representative of the company who offered flexible options to fulfill the order. Will use this company again. Delivery was quick and the delivery partner helped move the items.
17 August 2026
Julian was a real gent
Julian was a real gent. Bless my gran, but she doesn’t have a clue when it comes to fitness gear, and he handled it like a pro.
18 August 2026
Unprompted review
Reply from Fitness Superstore
CALLUM,
We're so glad to hear about your positive experience! It's wonderful that our team could provide such helpful and professional assistance. We truly appreciate your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Worth going in store
First time going into store and got some good advice from Tom. Afterwards via email Tom also helped us with finding hopefully what will be the ideal gym solution for our garage. He also wangled us a better deal than the online prices. So nice to find a shop like this, it’s great to see stuff in person and get help with it all.
17 August 2026
Unprompted review
Reply from Fitness Superstore
SARAH,
We're so pleased to hear about your excellent first experience in our store and the helpful advice you received. It's wonderful that our team could assist you in finding the ideal solution and secure a better deal. We appreciate your kind feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Equipment like this often comes with a…
Equipment like this often comes with a hefty price tag, but these prices were surprisingly affordable. Im really impressed buy the quality of it.
10 August 2026
Amazing product such good value
Amazing product such good value. I was kept completely updated with The delivery
17 August 2026
I returned back to fitness superstore…
I returned back to fitness superstore as I've always had excellent service in the past. And this time I got great service once again. The assistant was very helpful indeed (Hugh). And everything went smoothly. I will definitely be using this branch again.
19 August 2026
Unprompted review
Reply from Fitness Superstore
Dean Rowan,
We're so pleased to hear you received great service once again and that everything went smoothly. We appreciate your positive feedback and look forward to assisting you in the future.
Kind Regards
Fitness Superstore Newcastle
Great selection of kit and Julian was a…
Great selection of kit and Julian was a big help to us when choosing a spin bike. Second time using Fitness Superstore and won’t be the last 👍🏻 Thanks again for your help!
15 August 2026
Unprompted review
Reply from Fitness Superstore
Simon Whitcombe,
We're delighted to hear about your positive experience and that our team member was a big help in choosing your spin bike. We appreciate your continued custom and look forward to your next visit!
Kind Regards
Fitness Superstore Tunbridge Wells
Great advice from James
Great advice from James, he was very pleasant and easy to deal with. Easy purchase of our Nordictrack x24 bike
18 August 2026
Unprompted review
Reply from Fitness Superstore
Dear David,
We're happy to hear that our team provided great advice and made your purchase easy! We appreciate your kind words and are glad you're enjoying your new bike.
Kind Regards
Fitness Superstore Trust Pilot Team
Hugh Kelly was so helpful and also…
Hugh Kelly was so helpful and also knowledgeable. Nothing was too much trouble.
The quality of the service and the product were great and I would definitely recommend people to use Fitness Superstore.
9 August 2026
Unprompted review
Reply from Fitness Superstore
Amanda Segrue,
We're happy to hear that Hugh was so helpful and knowledgeable. It's wonderful that the service and product quality met your expectations, and we appreciate your recommendation!
Kind Regards
Fitness Superstore North London
Leon was very patient and helpful in…
Leon was very patient and helpful in giving advice so that we made the right choice of exercise bike.
18 August 2026
Unprompted review
Reply from Fitness Superstore
Dear Mary Karczewski,
We're delighted to hear that our team member was patient and helpful in assisting you to choose the perfect exercise bike. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Northampton
Machine falling apart after first month
Was initially impressed with the smith machine multigym I bought and paid for the installation but after 1 month the machine is falling apart with the cable lock in mechanism derailed fully one side and the otherside looks close to going as well. The tension of smith machine bar going lopsided when taking off the plates even with only 5kg plates. It hasn't even had much use and fallen apart already! Apprehensive working out now in case the machine falls apart on me working out, extremely disappointed!
18 August 2026
Unprompted review
Reply from Fitness Superstore
Dear Peter,
Thank you for taking the time to share your feedback.
Following our recent conversation, we have a clear understanding of the concerns you've raised regarding your order. To address these, our Head Office has arranged for an installation team to visit and assess the issues reported, with the aim of reaching a prompt resolution.
We recognise that this experience has not met the standards we strive to deliver, and we appreciate the opportunity to put things right. Our service team is currently coordinating the visit, and we will continue to monitor the progress of the case to ensure the necessary actions are completed. We are committed to resolving the outstanding issues and achieving a positive outcome for you.
Kind regards,
Fitness Superstore
Very easy to use with really quick…
Very easy to use with really quick delivery. Kettlebell set was excellent. Very pleased overall would definitely recommend.
16 August 2026
fast delivery
fast delivery.
Good quality product exactly what i expected.
an excellent addition to my massage equipment.
16 August 2026
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