The online account doesn't have a feature to update or change the direct debit account that I was able to find. Upon getting through to Becky via the online chat and advising I wanted to update my DD... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic experience today with F2P. I spoke to Lori and also to Miz and both were excellent at advising on my queries in relation to my renewal. Lori in particular spent a good deal of time with me r... See more
Company replied
Exceptional experience with your live chat function and Lori Butler’s ability to help me in a quick and friendly manner. I couldn’t work out how to pay for my annual renewal and didn’t have the time t... See more
Company replied
Was not made to wait too long before I got through on the phone (in contrast to so many companies who do not employ enough people!). Mike was very business-like but also very personable in confirming... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I got helpful advice and achieved what…
I got helpful advice and achieved what I set out to. Staff were pleasant and helpful.
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear you received helpful advice and were able to achieve what you set out to do. It’s great to know our team were pleasant and helpful throughout. Your feedback is very much appreciated.
Very honest and helpful.
Theodore was most helpful with information regarding getting the best Insurance for our property.
He explained as he went along and was not pushy but helpful.
Additionally he was extremely polite.
Great service skills.
Thank you
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Theodore was so helpful in finding the best insurance for your property. It’s great to know he took the time to explain everything clearly, provided helpful guidance without any pressure, and delivered such polite and professional service throughout. Your kind feedback is very much appreciated and will be shared with him.
Very easy process
Jamie was very helpful and gave me loads of information and support, wasn’t pushy but kept me up to date and well informed on what would happen when during the process.
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie was so helpful and provided plenty of information and support throughout the process. It’s great to know he kept you updated, explained what to expect at each stage, and helped you make informed decisions without any pressure. Your kind feedback is very much appreciated and will be shared with him.
Nathan should get a raise.
Nathan provided a legendary customer service experience. Never have I ever spoken to a sales rep so quickly yet so resoundingly concisely. Nathan made sure every detail was understood, reiterating anything I needed clarification with. At no point did his candor slip, even when I had reservations on pricing or needled details on cancellation policies. The entire call was accompanied by quick wit, professional clarity and was delivered with unwavering confidence. The insurance terms are good and agreeable but Nathan specifically deserves recognition for a silver tongue and rapid problem solving. He should be an example to others.
Additionally, At no point did I feel under pressure from predatory sales tactics, I wish Nathan had rep'ed every sales call I've had to make today.
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re absolutely delighted to hear that Nathan provided such an outstanding experience. It’s fantastic to know he took the time to explain everything clearly, answer all of your questions, and ensure you felt fully informed throughout the process.
We’re especially pleased to hear that, despite discussing pricing and policy details in depth, you never felt under any pressure and were able to make your decision with confidence. Nathan’s professionalism, knowledge, and ability to build rapport are qualities we value highly, and your comments are a wonderful reflection of that.
Your feedback is very much appreciated and will be shared with Nathan. Thank you for taking the time to leave such detailed and thoughtful comments.
nathan was extremely helpful
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Nathan was extremely helpful and provided you with a positive experience. Your kind feedback is very much appreciated and will be shared with him.
Quick turnaround
I spoke to Becky from the specialist team and she was super helpful. She made sure that she would take my enquiry and ensure it’s followed up. And the next morning it was resolved.
She was professional and friendly. Thank you for a prompt response and excellent service.
16 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Becky from our Specialist Team was so helpful and kept ownership of your enquiry, ensuring it was followed through to resolution. It’s great to know the matter was resolved promptly the next morning and that you found her professional and friendly throughout. Your kind feedback is very much appreciated and will be shared with her.
Helpful and friendly
Charlie was absolutely amazing in helping me sort out contents insurance, very knowledgeable chap who explained in detail and was very helpful with any questions I had. Made the whole process very easy for me. Thank you Charlie
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Charlie was able to help you arrange your contents insurance and make the process easy and straightforward. It’s great to know he took the time to explain everything in detail and answer all of your questions. Your kind feedback is very much appreciated and will be shared with him.
James Riley was great to work with
James Riley was great to work with, he was super attentive, helpful and made my experience very smooth.
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that James Riley was so attentive and helpful, and that he made the process smooth and straightforward for you. Your kind feedback is very much appreciated and will be shared with him.
Curtis was very helpful
Curtis was very helpful, polite and sorted out my problem for me.
But, as with Joel earlier this week, who also provided great customer service, it is your website that seems to be the problem.
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that both Curtis and Joel provided great customer service and were able to assist with your queries in a polite and helpful manner.
We’re sorry to hear you experienced issues with our website. Feedback like this is invaluable, and we’ll ensure your comments are shared with the relevant team as we continue to improve our online services. Thank you for taking the time to let us know.
I dealt with a very helpful gentleman…
I dealt with a very helpful gentleman called Nathan,he took all the pain out of the house insuring terms and conditions but remained totally professional and was extremely prompt in returning my calls, what a refreshing change well done.
16 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Nathan was so helpful and took the pain out of navigating the details of home insurance while remaining professional throughout. It’s great to know he was responsive, prompt in returning your calls, and made the process much easier for you. Your kind feedback is very much appreciated and will be shared with him.
Good service
14 July 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear you received good service and had a positive experience with us. Your feedback is very much appreciated.
Evie has been really helpful.She stayed…
Evie has been really helpful.She stayed online whilst I read my policy and answered my questions.
Thank you.
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Evie was so helpful and took the time to stay on the line while you reviewed your policy and answered your questions. Providing clear and supportive service is exactly what we aim for, and we’re pleased you had such a positive experience. Your kind feedback is very much appreciated and will be shared with her.
Jodie was very helpful and explained…
Jodie was very helpful and explained everything clearly whilst discussing my home insurance options
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jodie was so helpful and took the time to explain your home insurance options clearly. It’s great to know you felt well informed throughout the discussion. Your kind feedback is very much appreciated and will be shared with her.
Great service loverly lady
Great service loverly lady . Explained everything thing well . Clear spoken voice
16 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you received great service and that everything was explained clearly and professionally. It’s wonderful to know our advisor made the process easy to understand. Your kind feedback is very much appreciated and will be shared with the team.
Patience to listen and provide the…
Patience to listen and provide the right answer was key for me when I spoke to Joddy.
17 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jodie took the time to listen to your needs and provide the right information and support. It’s great to know her patience and clear guidance made a positive difference to your experience. Your kind feedback is very much appreciated and will be shared with her.
Reply from First2Protect
Thank you for your review. We’re pleased to hear that we were able to provide a competitive price and handle everything efficiently for you. Your feedback is very much appreciated.
First of all it was nice to be speaking…
First of all it was nice to be speaking to a human and one i could have a conversation with. So the whole experience was quick and easy. Secondly the price is very competitive and thirdly the person i spoke to was polite. I hope i have the same experience next year.
13 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you found the process quick and easy, and that you appreciated being able to speak directly with a member of our team. It’s great to know you received a competitive price and polite, helpful service throughout. We very much appreciate your kind feedback and look forward to providing the same positive experience for you in the future.
I had an landlord insurance query and…
I had an landlord insurance query and Joel quickly looked in to my cover details and provided all the information I need.
16 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Joel was able to quickly review your landlord insurance cover and provide the information you needed. We’ll be sure to pass on your kind comments.
You were supposed to email a copy of my…
You were supposed to email a copy of my Building insurance to my solicitor but did not! Poor!
15 July 2026
Reply from First2Protect
Thank you for your feedback.
We're sorry to hear about your experience and understand how frustrating this must have been, especially when your solicitor was expecting the documentation. This is not the level of service we strive to provide.
Our team will investigate this and ensure the matter is resolved as quickly as possible.
Thank you Charlie
I can’t speak highly enough of Charlie, I’m a first time buyer and so had lots of questions on insurance. Charlie was so kind, patient and easy to talk to. He was happy to break things down and go into detail when needed. Thank you so much for such a positive experience, you’re amazing 😊
16 July 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Charlie provided such kind, patient, and helpful support during your first home-buying journey. It’s great to know he took the time to answer your questions, explain everything clearly, and make the process easier to understand.
We’ll be sure to pass on your lovely comments to Charlie. Thank you for choosing First2Protect, and congratulations on your first home! 😊
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