As a senior citizen, I often get anxious and confused with modern technology. I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
As a distraught lady who had back surgery I was horrified with a cold shower yesterday but after speaking with Gerry today a lot of things to look out for have been explained to me. A very helpful man... See more
Company replied
Tony assisted me through the switching process in a helpful, friendly and professional manner. He made it easy, explained everything and answered any queries I had. His knowledge and understanding mad... See more
Company replied
Contacted Firmus regarding change of energy supplier, Tony was knowledgeable and explained everything clearly and answered all my questions with clarity. Tony also found the best deal for me and expl... See more
Company replied
Company details
Written by the company
firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.
Contact info
5 Trench Road, BT36 4TY, Mallusk, United Kingdom
- 0330 024 9000
- furtherinfo@firmusenergy.co.uk
- www.firmusenergy.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
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Very helpful and polite and made the…
Very helpful and polite and made the switch over very easy and quick.. Had no problems what so ever and everything that was explained to me was made very clear.. Was a pleasure to have this member of staff help me with the switch over.
3 April 2026
Unprompted review
Reply from firmus energy
Hi CollectPlus,
Thank you for sharing your experience with us. We’re so pleased to hear that the switch was smooth and straightforward, and that you found the explanations clear and easy to understand.
We’ll gladly pass your lovely feedback on to the team member who assisted you. It’s great to know they made the process a pleasure for you.
-Diane
Joshua McFarland from Firmus Energy
Joshua McFarland emailed in response to a previous interest of mine and joining for energy. The process was easy and quick and looking forward to the £200 switching reward.
2 April 2026
Unprompted review
Reply from firmus energy
Hi David,
Thank you for your feedback! We’re really pleased to hear that Joshua got in touch and made the process easy and quick for you. It’s great to know you’re looking forward to the £200 switching reward, and we’re delighted to welcome you to our energy service!
-Diane
Oran explained everything very well…
Oran explained everything very well and was polite and easy to talk to.
2 April 2026
Unprompted review
Reply from firmus energy
Hi Anthony,
Thank you for your feedback! We’re really pleased to hear that Oran explained everything clearly and was polite and easy to talk to. We’ll be sure to pass your kind comments on to him. Thanks for choosing us!
-Diane
I spoke to a lyoung lady named Laura she was very very helpful and respectful she is so lovely and super efficient she made my day
The lovely call handler Laura was so lovely and respectful she sorted everything out for me she made my day
2 April 2026
Unprompted review
Reply from firmus energy
Hi Jo,
Thank you so much for taking the time to share this feedback. We’re delighted to hear that Laura provided such a helpful, respectful, and efficient service, and that she was able to make your day. We’ll be sure to pass on your kind words to her—it really means a lot to our team.
If you need anything else in the future, please don’t hesitate to get in touch.
-Diane
Sean was exceptionally good at…explaining everything
Sean was exceptionally good at explaining how everything worked. He was very patient with me, and pleasant I was happy to switch to forums energy.
1 April 2026
Unprompted review
Reply from firmus energy
Hi Maud,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Sean was exceptionally good at explaining everything and that he was patient and pleasant throughout your experience.
We’ll be sure to pass your kind comments on to him. Welcome to firmus energy, we look forward to supporting you going forward!
-Diane
Reply from firmus energy
Hi Gillian,
Thank you for your feedback! We’re really glad to hear you found the service very helpful. It’s great to know we could support you, and we’re always here if you need any further assistance.
-Diane
Reply from firmus energy
Hi Gareth,
Thank you for your lovely feedback! We’re really pleased to hear that you found the information clear and our service friendly. Providing an easy and positive experience is very important to us, and your comments mean a lot.
Please don’t hesitate to get in touch again if we can help with anything else.
-Diane
Firmus Energy
Great customer service from Oran. Very helpful and explained everything in detail. £200 switch over bonus.great incentive. Will be telling all friends and family. Thanks.
31 March 2026
Unprompted review
Reply from firmus energy
Hi Gail,
Thank you so much for your fantastic feedback. We’re delighted to hear that Oran provided great customer service and took the time to explain everything in detail.
It’s also great to know you found the £200 switch‑over bonus such a positive incentive. We really appreciate you recommending us to friends and family—thank you!
-Diane
Damian was very helpful and explained…
Damian was very helpful and explained to me the way everything was going to change and what I would need to do
31 March 2026
Unprompted review
Reply from firmus energy
Hi David,
We appreciate your feedback and are pleased to hear that Damian took the time to clearly explain how things were changing and what you needed to do. That level of support is exactly what we aim to provide. Thank you for your kind comments!
-Diane
Explained everything very clearly and…
Explained everything very clearly and didn't rush through anything. Pointed out all options. A friendly and professional young man.
31 March 2026
Unprompted review
Reply from firmus energy
Hi Perpetua,
Thank you for your kind feedback. We’re really pleased to hear that everything was explained clearly, all options were covered, and that you felt supported throughout. It’s great to know you found the service both friendly and professional.
-Diane
Reply from firmus energy
Hi Joanne,
Thank you for your feedback. We’re glad to hear your experience was quick, efficient, and straight to the point. We really appreciate you taking the time to let us know.
-Diane
Very easy understood
Very easy understood, josh was very helpful and patient, explained all I needed to do, and if I heed any help or have any queries to contact them.
30 March 2026
Unprompted review
Reply from firmus energy
Hi Fiona,
Thank you for your feedback—we’re really pleased to hear that Josh was helpful, patient, and took the time to explain everything clearly for you. It’s great to know you felt supported and confident about the next steps. We’ll be sure to pass your kind comments on to him.
-Diane
Very informative and my handler Josh…
Very informative and my handler Josh was very helpful and a pleasure to take to..couldn't have better many thanks
30 March 2026
Unprompted review
Reply from firmus energy
Hi Sean,
Thank you so much for your feedback! We’re delighted to hear you found the information clear and that Josh was so helpful and a pleasure to speak with.
We really appreciate your kind words and will be sure to pass them on to Josh. Many thanks!
-Diane
Oran was very helpful on the phone told…
Oran was very helpful on the phone told me everything I needed to know. Very pleasant thanks
30 March 2026
Unprompted review
Reply from firmus energy
Hi Pamel,
Thanks so much for your feedback! We’re delighted to hear Oran was helpful, pleasant, and made everything clear for you. We really appreciate your kind words and will be sure to share them with him.
-Diane
Great service
I spoke with Oran yesterday who helped me to switch to Firmus energy! Oran was very helpful patient and polite and explained everything really well
25 March 2026
Unprompted review
Reply from firmus energy
Hi Elizabeth,
Thank you so much for your feedback! We’re delighted to hear that Oran was helpful, patient, and polite, and that he explained everything clearly while helping you switch to firmus energy.
We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to Oran.
-Diane
Advisor was very helpful
Advisor was very helpful, professional, friendly and understanding when dealing with my query. The ease of resolution made me a lot less stressed.
26 March 2026
Unprompted review
Reply from firmus energy
Hi Lyndsay,
Thank you so much for your feedback. We’re really pleased to hear that our advisor was helpful, professional, friendly, and understanding while dealing with your query.
It’s especially good to know that the issue was resolved easily and helped reduce your stress. Thanks again for your kind comments!
-Diane
Reply from firmus energy
Hi Amylyn,
Thank you for your feedback! We’re really pleased to hear you found the service helpful and easy to talk to. We truly appreciate you taking the time to share your experience.
-Diane
Very good customer service Joshua was…
Very good customer service Joshua was very helpful and knowledgeable answering my questions for my switch to firmus engery also very polite and easy to talk to.
25 March 2026
Unprompted review
Reply from firmus energy
Hi Joleen,
Thank you very much for your feedback! We’re delighted to hear that Joshua provided very good customer service and was helpful, knowledgeable, and polite throughout your switch to firmus energy. It’s great to know he answered all your questions and made the process easy and comfortable.
We really appreciate you taking the time to share your experience and we’ll be sure to pass your kind comments on to Joshua.
-Diane
Reply from firmus energy
Hi John,
Thank you for your feedback! We’re delighted to hear you received great service and that everything was explained clearly. We really appreciate you taking the time to share your experience.
-Diane
Oran was very helpful and explained…
Oran was very helpful and explained everything well
23 March 2026
Unprompted review
Reply from firmus energy
Hi Martin,
Thank you for your feedback! We’re really pleased to hear that Oran was very helpful and explained everything clearly. We truly appreciate you taking the time to share your experience and we’ll be sure to pass your kind comments on to him.
-Diane
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