As a senior citizen, I often get anxious and confused with modern technology. I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having... See more
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Review summary
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As a distraught lady who had back surgery I was horrified with a cold shower yesterday but after speaking with Gerry today a lot of things to look out for have been explained to me. A very helpful man... See more
Company replied
Tony assisted me through the switching process in a helpful, friendly and professional manner. He made it easy, explained everything and answered any queries I had. His knowledge and understanding mad... See more
Company replied
Contacted Firmus regarding change of energy supplier, Tony was knowledgeable and explained everything clearly and answered all my questions with clarity. Tony also found the best deal for me and expl... See more
Company replied
Company details
Written by the company
firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.
Contact info
5 Trench Road, BT36 4TY, Mallusk, United Kingdom
- 0330 024 9000
- furtherinfo@firmusenergy.co.uk
- www.firmusenergy.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
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Emma made it very easy to switch
Emma made it very easy to switch, taking advantage of the current discount. Helpful and professional.
1 September 2026
Unprompted review
Reply from firmus energy
Hi Customer,
Thank you for your review.
We're delighted to hear that Emma made the switching process easy and helped you take advantage of our current offer. Providing helpful, professional service and ensuring our customers have all the information they need is something we take great pride in.
We'll be sure to pass your kind feedback on to Emma. Thank you for choosing firmus energy and for taking the time to share your experience.
-Diane
Fabulous Firmus thanks to Gerry and other staff.
The customer advisor Gerry who was handling my account application made this experience very comfortable for me.
28 August 2026
Unprompted review
Reply from firmus energy
Hi John,
Thank you for your wonderful feedback.
We're delighted to hear that Gerry made your account application experience comfortable and straightforward.
Providing friendly, supportive service is something we take great pride in, and it's great to know that Gerry helped make the process an enjoyable one. We'll be sure to pass your kind comments on to him.
-Diane
Reply from firmus energy
Hi Nigel,
Thank you for your review.
We're delighted to hear that Damian provided a courteous, informed, and efficient service. We pride ourselves on delivering a positive experience for our customers, and it's wonderful to know that Damian's professionalism made a difference.
-Diane
Clare was extremely helpful and able to…
Clare Shannon - customer service agent was extremely helpful and able to answer all questions and give me an overview on how to fix a situation. Fantastic customer service. Her interaction should be used within training !
27 August 2026
Unprompted review
Reply from firmus energy
Hi Michael,
Thank you for your fantastic review.
We're delighted to hear that Clare was able to answer all of your questions and provide clear guidance on how to resolve your situation. Delivering helpful, knowledgeable, and supportive service is what we strive for every day, so it's wonderful to know that Clare made such a positive impression.
Your comments are greatly appreciated, and we're especially pleased to hear that you feel her approach should be used in training. We'll be sure to pass your kind feedback on to Clare and her manager.
-Diane
The switch was so easy
Tony assisted me through the switching process in a helpful, friendly and professional manner. He made it easy, explained everything and answered any queries I had. His knowledge and understanding made me feel comfortable throughout. Thank you Tony
26 August 2026
Unprompted review
Reply from firmus energy
Hi Yolanda,
Thank you for taking the time to share your experience.
We're delighted to hear that Tony made the switching process easy and straightforward for you. Providing friendly, professional service and ensuring our customers feel informed and comfortable every step of the way is something we take great pride in.
It's wonderful to know that Tony's knowledge and support helped answer all your questions and gave you confidence throughout the process. We'll be sure to pass your kind comments on to him.
-Diane
Excellent customer service when dealing…
Excellent customer service when dealing with Rebecca. Very clear and concise and also very helpful
26 August 2026
Unprompted review
Reply from firmus energy
Hi Raymond,
Thank you for your wonderful review.
We're delighted to hear that Rebecca provided you with excellent customer service. Clear, concise, and helpful communication is exactly what we strive for, so it's great to know that Rebecca made your experience a positive one.
-Diane
I’ve had the best experience with both…
I’ve had the best experience with both Clare Shannon and Rachel they couldn’t have been more helpful regarding my transfer of credit , they talked me through everything and explained it all brilliantly firmus your very lucky to have such outstanding people working for you thanking you Irene Mulholland
25 August 2026
Unprompted review
Reply from firmus energy
Hi Irene,
Thank you so much for your wonderful review! We're delighted to hear that Clare and Rachel provided such a positive experience while assisting with your credit transfer.
Taking the time to explain everything clearly and ensuring our customers feel informed and supported is something we strive for, so it's fantastic to know they delivered this for you.
Your kind words will be shared with both Clare and Rachel, and we're sure they will be thrilled to receive your feedback. We truly appreciate you taking the time to recognise their efforts.
-Diane
As a senior citizen
As a senior citizen, I often get anxious and confused with modern technology.
I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having received all the info even before the phone call was ended!!
How's that for service??!!
I recommend a pay rise for Laura!!
Wwll done Firm's and Laura.
24 August 2026
Unprompted review
Reply from firmus energy
Hi George,
Thank you for your fantastic review. We're delighted to hear that Laura was able to put you at ease and provide the support and reassurance you needed. We understand that technology can sometimes feel overwhelming, so it's wonderful to know that Laura's patience, knowledge, and clear communication made such a positive difference to your experience.
We're especially pleased that she was able to provide all the information you needed so quickly and efficiently. Comments like yours are a real testament to the excellent service Laura delivers, and we'll be sure to share your kind words with her.
Thank you for your recommendation and for taking the time to share your experience.
-Diane
Very easy and painless switchover on…
Very easy and painless switchover on house gas bill. I was called shortly after making an inquiry and Emma was great to chat to, and made the process transparent and quick.
24 August 2026
Unprompted review
Reply from firmus energy
Hi Stevie,
Thank you for your wonderful review. We're delighted to hear that switching your gas was so easy and hassle-free. It's great to know that Emma contacted you promptly, made the process clear and transparent, and was a pleasure to speak with throughout.
We'll be sure to pass your kind words on to Emma, who will be thrilled to hear your feedback. Thank you for choosing us, and we truly appreciate you taking the time to share your experience.
-Diane
Reply from firmus energy
Hi Andrea,
Thank you for your fantastic review. We're delighted to hear that you found our service honest and helpful, especially at a time when you needed support most.
Providing straightforward advice and great value for our customers is something we take great pride in, so it's wonderful to know we were able to help. We truly appreciate your feedback.
-Diane
The girl I spoke to was so helpful and…
The girl I spoke to was so helpful and pleasant it was so easy to talk to her and she was able to sort out my problem in no time at all.
Great service 👏.
21 August 2026
Unprompted review
Reply from firmus energy
Hi Ron,
Thank you for your wonderful review. We're delighted to hear that you found our colleague so helpful and pleasant to speak with. Providing clear, friendly support and resolving issues quickly is exactly the experience we aim to deliver, so it's great to know we were able to help and sort out your problem in no time at all.
We really appreciate your kind words and your feedback.
-Diane
Gerard was very,very helpful with my…
Gerard was very,very helpful with my issue.
Polite,respectful and extremely knowledgeable. Thank you.
21 August 2026
Unprompted review
Reply from firmus energy
Hi Jason,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Gerard was able to help resolve your issue and that you found him polite, respectful, and extremely knowledgeable.
We pride ourselves on providing excellent customer service, and it's great to know Gerard delivered that experience for you. We'll be sure to pass your kind words on to him. Thank you again for your feedback!
-Diane
Rachel was so friendly and helpful
Rachel was so friendly and helpful, it seemed like nothing was too much trouble for her. I wish every company I phoned had someone as welcoming and helpful as her on the other end of the telephone.
19 August 2026
Unprompted review
Reply from firmus energy
Hi Ruth,
Thank you for your fantastic feedback. We're thrilled to hear that Rachel was so friendly and helpful throughout your experience. It's especially rewarding to know that her dedication and willingness to assist stood out to you.
Comments like yours mean a great deal to our team, and we'll make sure Rachel receives the recognition she deserves. We truly appreciate your support.
-Diane
Amazing customer service 👏
Amazing customer service 👏
Thank you very much
18 August 2026
Unprompted review
Reply from firmus energy
Hi Ali,
Thank you for taking the time to share your feedback. We're delighted that you received amazing customer service and that we were able to help. We really appreciate your support.
-Diane
Reply from firmus energy
Hi Martin,
Thank you for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Our team works hard to provide the best possible service, so it's wonderful to know that we met your expectations.
We look forward to assisting you again in the future.
-Diane
Contacted Firmus regarding change of…
Contacted Firmus regarding change of energy supplier, Tony was knowledgeable and explained everything clearly and answered all my questions with clarity. Tony also found the best deal for me and explained that he would take care of everything making the transfer easy.
17 August 2026
Unprompted review
Reply from firmus energy
Hi Carol,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Tony was able to assist you with your change of energy supplier and make the process straightforward and stress-free. It's great to know that he took the time to answer all of your questions clearly, explain your options, and help find the best deal to suit your needs.
At firmus energy, we pride ourselves on providing knowledgeable and supportive customer service, and we're pleased that Tony delivered this during your experience. We'll be sure to pass your kind feedback on to him.
-Diane
I rang Firmus today and got talking to…
I rang Firmus today and got talking to the most beautiful girl called Rebecca. Word not explain how helpful she was. Her manners and willing to listen to me. Firmus you promote her, she is one in a million. Every other company should have staff like her.
14 August 2026
Unprompted review
Reply from firmus energy
Hi Mary,
Thank you so much for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your experience with Rebecca. Providing excellent customer service is at the heart of what we do, and it's fantastic to know that Rebecca's patience, professionalism and willingness to listen made such a positive difference to you.
Your kind words about her helpfulness and manner mean a great deal, and we're sure Rebecca will be thrilled to receive this recognition. Feedback like yours is incredibly valuable, and we'll be sure to share it with both Rebecca and her manager.
-Diane
Great experience
Great experience. Super helpful, explained everything clearly and was easy to understand. Definitely needs a pay rise!!
11 August 2026
Unprompted review
Reply from firmus energy
Hi Janelle,
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience and found everything was explained clearly and easy to understand. Providing helpful, straightforward support is exactly what we strive for, so it's great to know we delivered that for you.
As for the pay rise, we'll be sure to pass your kind comments on to the colleague involved, I'm sure they'll be thrilled to hear them!
Thanks again for taking the time to share your feedback and for choosing us.
-Diane
Rebekah and Rachel are AMAZING
I had to speak to Rebekah today for advise and to say that she quelled my fears was an understatement. She helped prob more than she should have and promised to keep giving me guidance and remain in contact till my query has been answered. Rebekah’s customer service, actively listening and understand me has been one of the best I’ve ever experienced. In fact I had also needed to speak to Rachel previously last week and again couldn’t have been more helpful and understanding. Two amazing ladies working for the company
10 August 2026
Unprompted review
Reply from firmus energy
Hi Kelley,
Thank you so much for taking the time to share your experience. We're delighted to hear that both Rebekah and Rachel were able to provide the support, understanding and reassurance you needed during what can often be a worrying time.
Rebekah will be thrilled to know that her guidance, commitment and genuine care helped put your mind at ease, and we're equally pleased that Rachel was able to offer the same high level of support. Providing empathetic, knowledgeable customer service is something we strive for, and it's wonderful to know that these two colleagues made such a positive difference to your experience.
We'll be sure to pass your kind words on to both Rebekah and Rachel. Thank you again for your feedback and for recognising their hard work. We truly appreciate your support.
-Diane
Switching over
Damien was very helpful
and talked me through every step very clearly
3 August 2026
Unprompted review
Reply from firmus energy
Hi Philip,
Thank you for taking the time to leave this review. We're delighted to hear that Damien was so helpful and took the time to guide you through every step clearly.
Providing excellent support and ensuring our customers feel confident throughout the process is very important to us. We'll be sure to pass your kind feedback on to Damien.
Thanks again for your support!
-Diane
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