Firewood Express UK Reviews 

2,730
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the firewood, noting that it burns evenly, smells wonderful, and always arrives neatly packaged on sturdy pallets. People also appreciate the incredibly helpful and courteous drivers who consistently position the heavy wood loads directly onto driveways for maximum convenience. However, some reviewers were not happy with delivery times, mentioning that shipments occasionally took significantly longer or faced minor courier issues. A few other people also felt that certain pieces were either too small or required extra splitting before they could finally be used.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt arrivals and... See more

Quality

People report positive experiences with quality, highlighting that the firewood is consistently top-notch,... See more

Product

Customers report overwhelmingly positive experiences with the product, expressing satisfaction with the high... See more

Service

Users describe positive interactions with service, highlighting reliability and exceptional support over many... See more

Staff

Customers consistently note positive experiences with staff, highlighting the friendly and courteous nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not quite 5* this but no fault of F.E. Logs usual top quality. Unfortunately in this instance it took M&H Carriers almost three weeks to transport the logs from Arbroath to Gairloch. The reason I wa... See more

Company replied

Rated 5 out of 5 stars

Third time ordering from you folks (delivering to Isle of Skye) and once again great and densely packed split hardwood delivered to the driveway. Well wrapped on sturdy pallet too so sat thru a week o... See more

Company replied

Rated 5 out of 5 stars

Made an order for some firewood as my wife is obsessed with the log burner we had fitted at the beginning of December and I can't keep up with the demand of wood! Delivered within a week and I c... See more

Company replied

Rated 5 out of 5 stars

Very easy to order on line - this has been our 3rd yearly delivery now. The delivery arrived on the expected date, and was easily placed on our drive as the driver had an electric "trolley" for it!... See more

Company replied


Company details

  1. Firewood Supplier

Information provided by various external sources

Firewood Express UK deliver a variety of firewood products and pack sizes to homes across the UK. Customers can order and pay on the website from the comfort of their own home. They can select their own delivery day. We offer a no quibble money back guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(2,730)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Great Service

Delivery was as expected. Great comms and answers to questions. Highly recommended (West Coast Scotland)

7 January 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for your kind words, its greatly appreciated.

Becky

Rated 5 out of 5 stars

Excellent quality and service

Reliable, good comms and consistently good quality wood with friendly staff, highly recommended.

7 January 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for your lovely review, its very much appreciated.

Becky

Rated 5 out of 5 stars

Great communication at all levels

Great communication at all levels. Being OAP opted for the ready packed kiln dried. Easier for me to store. Prompt arrival and greatly assisted by delivery driver. Clean burn comparatively great value ,

7 January 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for taking the time to leave a review, its much appreciated.

Becky

Rated 5 out of 5 stars

Great service

Great service. Will definitely use again!

7 January 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for leaving a review, we look forward to your next order.

Becky

Rated 5 out of 5 stars

no problems with delivery,wood quality…

no problems with delivery,wood quality very good and i will be using them again later in the year.

29 December 2025
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Reply from Firewood Express UK

Glad to hear everything went well with your deliver and the logs are to your satisfaction. We appreciate you leaving a review.

Becky

Rated 5 out of 5 stars

Excellent larch wood

Excellent wood. Arrived before due date. Perfectly packaged and delivered to where I asked.
Very impressive and will be buying from you again 👍

29 December 2025
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Reply from Firewood Express UK

Thank you for those kind words, its greatly appreciated. We look forward to your next order.

Becky

Rated 5 out of 5 stars

Excellent service

Excellent service, ahead of delivery date .

18 December 2025
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Reply from Firewood Express UK

Thank you for taking the time to leave a review, its very much appreciated.

Becky

Rated 5 out of 5 stars

The order was seamless and delivery…

The order was seamless and delivery date flexible, I ordered the 10” kiln dried larch which is great quality and burns nice and hot.

19 November 2025
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Reply from Firewood Express UK

We are happy to hear you had a seamless delivery and are satisfied with your order.

Becky

Rated 5 out of 5 stars

Easy site to use

Easy site to use, logs delivered on due date. Good sized logs and reasonably priced.

12 December 2025
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Reply from Firewood Express UK

Glad everything went smoothly with your order, thank you for taking the time to leave a review.

Becky

Rated 5 out of 5 stars

Great wood

Great wood, suoer value and delivered on time.

12 December 2025
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for taking the time to leave a review, its much appreciated.

Becky

Rated 5 out of 5 stars

Delivery to Skye

Delivery a little longer to our location but as long as you take this into consideration upon ordering and setting a delivery date, there isn't a problem.

Good communication by delivery driver and thougtful siting of delivery as we were out.

12 December 2025
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for leaving a review, its much appreciated. Glad to hear you received communication from the delivery driver.

Becky

Rated 5 out of 5 stars

Great wood

Wood is lovely and dry. All same size so really easy to stack. Will order again

10 December 2025
Firewood Express UK logo

Reply from Firewood Express UK

Glad to hear you are satisfied with the logs, we look forward to your next order.

Becky

Rated 5 out of 5 stars

Nice clean wood burns well does spit a…

Nice clean wood burns well does spit a little but not a problem in our multi burner . To quote delivery driver" this is the biggest pallet of firewood ive delivered much bigger than other firms " . Overall A1

24 November 2025
Firewood Express UK logo

Reply from Firewood Express UK

We appreciate you taking the time to leave a kind review.

Becky

Rated 5 out of 5 stars

Third time ordering from you folks…

Third time ordering from you folks (delivering to Isle of Skye) and once again great and densely packed split hardwood delivered to the driveway. Well wrapped on sturdy pallet too so sat thru a week of gales and rain before I was free to unpack and store: dry as a bone 🙂

5 December 2025
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for your continued custom, we appreciate your kind review.

Becky

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