Not quite 5* this but no fault of F.E. Logs usual top quality. Unfortunately in this instance it took M&H Carriers almost three weeks to transport the logs from Arbroath to Gairloch. The reason I wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful and refreshing as an OAP to have personal communication which is 'user-friendly', unlike MANY websites which seem designed for the amusement of their geeky inventors. Your service h... See more
Company replied
Outstanding, easy ordering, pick suitable day for delivery, arrived on day chosen, excellent delivery, he phoned to say on way, unpacked, good sized as ordered the 10 inch larch. Hardly any little rub... See more
Company replied
Great product (ready-to-burn larch 8" logs). Burns evenly and with very little soot. Also at a really good price - so very competitive and makes a big difference in keeping the household heating bil... See more
Company replied
Company details
Information provided by various external sources
Firewood Express UK deliver a variety of firewood products and pack sizes to homes across the UK. Customers can order and pay on the website from the comfort of their own home. They can select their own delivery day. We offer a no quibble money back guarantee.
Contact info
Newton Of Boysack Farm, DD11 4PT, Arbroath, United Kingdom
- 01241890207
- info@firewood-express.co.uk
- www.firewood-express.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Delivered the pallet exactly where I…
Delivered the pallet exactly where I needed it to be
28 April 2026
Reply from Firewood Express UK
We are happy to hear your delivery was a success.
Becky
Reply from Firewood Express UK
We appreciate you taking the time to leave a lovely review.
Becky
Great quality delivered on time!
After initial delivery challenges on a previous order, firewood express delivers like clockwork and the quantity and quality of the product is perfect.
20 March 2026
Reply from Firewood Express UK
Sorry to hear you had issues on your last delivery. We are happy that this time the delivery was more successful and hope the previous issue has been resolved for any future deliveries.
Becky
Reply from Firewood Express UK
We appreciate you taking the time to leave a kind review.
Becky
Flexible delivery
Flexible delivery due to local constraints on certain days. Friendly and understanding delivery driver
5 May 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
product as described and delivered on time…
product as described and delivered on the day requested by a helpful driver
what more could we ask for?
20 April 2026
Reply from Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
as usual on time and great service
1 May 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review.
Becky
Best value logs
Best value logs , burn well. Delivered on time, friendly driver. This is my third load, will be ordering more in winter.
10 April 2026
Reply from Firewood Express UK
Thank you for your continued custom and we appreciate you taking the time to leave a kind review.
Becky
Good firewood
Good firewood
Just wish there was promotions for everyone. I Get why with OAP,S but working class are struggling as well.
Good company and delivery swift
15 April 2026
Reply from Firewood Express UK
Glad you like the firewood and delivery went smoothly.
We do have promotions on our website throughout the year, you can also sign up to our newsletter which will let you know when our offers will start.
Becky
Outstanding!
Great product (ready-to-burn larch 8" logs). Burns evenly and with very little soot. Also at a really good price - so very competitive and makes a big difference in keeping the household heating bills down!
Delivery was prompt and on the day I chose, and the driver was really helpful when it came to moving the big pallet about.
22 April 2026
Reply from Firewood Express UK
Glad to hear you are enjoying the logs, and everything went smoothly with your order/delivery. Thank you for taking the time to leave a lovely review.
Becky
Reply from Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
Wood burns well
Wood burns well. Delivery was great and the driver was very helpful and friendly.
8 April 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a kind review, its much appreciated.
Becky
FIRst class FIRewood.
As usual, first class service, first class material and a very friendly reception when phoning for advice. Definitely recommended.
20 April 2026
Reply from Firewood Express UK
Thank you for leaving a lovely review and your continued custom is greatly appreciated.
Becky
Logs and ancillary items arrived as…
Logs and ancillary items arrived as anticipated ready for next winter, great service👍
30 April 2026
Unprompted review
Reply from Firewood Express UK
We appreciate you taking the time to leave a review, glad to hear everything went well with your delivery.
Becky
A1 all round as usual
17 April 2026
Reply from Firewood Express UK
Thank you for your continued custom, its greatly appreciated.
Becky
Reply from Firewood Express UK
Glad to hear you are liking the logs, we appreciate you taking the time to leave a review.
Becky
Easy to order and good delivery
30 March 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
Very good delivery wood this time
Very good delivery this time, came on time so we were happy,and driver excellent,last year was a shambles wasted days waiting on the delivery,when it did come 2 loads on different days
30 March 2026
Reply from Firewood Express UK
Sorry to hear about your last delivery, we are glad that everything worked out this time and you did not have to waste any extra days waiting on delivery. We appreciate you taking the time to leave a review.
Becky
Very helpful and refreshing as an OAP …
Very helpful and refreshing as an OAP to have personal communication which is 'user-friendly', unlike MANY websites which seem designed for the amusement of their geeky inventors.
Your service has been exceptional. Five gold Stars PLUS.
THANK YOU. KEN.
10 April 2026
Reply from Firewood Express UK
We really appreciate your kind words, glad to hear everything went well with your order. Thank you for taking the time to leave a review.
Becky
Brilliant service yet again and the…
Brilliant service yet again and the delivery driver managed to drop the pallet off even closer to my house than normal!
8 April 2026
Reply from Firewood Express UK
Glad to hear everything went well with your order. Thank you for taking the time to leave a kind review.
Becky
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