Firewood Express UK Reviews 

2,728
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the firewood, noting that it burns evenly, smells wonderful, and always arrives neatly packaged on sturdy pallets. People also appreciate the incredibly helpful and courteous drivers who consistently position the heavy wood loads directly onto driveways for maximum convenience. However, some reviewers were not happy with delivery times, mentioning that shipments occasionally took significantly longer or faced minor courier issues. A few other people also felt that certain pieces were either too small or required extra splitting before they could finally be used.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt arrivals and... See more

Quality

People report positive experiences with quality, highlighting that the firewood is consistently top-notch,... See more

Product

Customers report overwhelmingly positive experiences with the product, expressing satisfaction with the high... See more

Service

Users describe positive interactions with service, highlighting reliability and exceptional support over many... See more

Staff

Customers consistently note positive experiences with staff, highlighting the friendly and courteous nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not quite 5* this but no fault of F.E. Logs usual top quality. Unfortunately in this instance it took M&H Carriers almost three weeks to transport the logs from Arbroath to Gairloch. The reason I wa... See more

Company replied

Rated 5 out of 5 stars

Third time ordering from you folks (delivering to Isle of Skye) and once again great and densely packed split hardwood delivered to the driveway. Well wrapped on sturdy pallet too so sat thru a week o... See more

Company replied

Rated 5 out of 5 stars

Made an order for some firewood as my wife is obsessed with the log burner we had fitted at the beginning of December and I can't keep up with the demand of wood! Delivered within a week and I c... See more

Company replied

Rated 5 out of 5 stars

Very easy to order on line - this has been our 3rd yearly delivery now. The delivery arrived on the expected date, and was easily placed on our drive as the driver had an electric "trolley" for it!... See more

Company replied


Company details

  1. Firewood Supplier

Information provided by various external sources

Firewood Express UK deliver a variety of firewood products and pack sizes to homes across the UK. Customers can order and pay on the website from the comfort of their own home. They can select their own delivery day. We offer a no quibble money back guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(2,728)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

easy to order

easy to order, arrives when you ask for it, good quality product.

24 February 2026
Firewood Express UK logo

Reply from Firewood Express UK

We appreciate you taking the time to leave a review.

Becky

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. Always very helpful if you have a problem with your order. Delivery service was really good. Quality of the the wood is excellent.

17 March 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for taking the time to leave a lovely review, its very much appreciated.

Becky

Rated 2 out of 5 stars

Logs oversize

It should be emphasized that the 14in.logs are split for industrial furnaces. The request for domestic sizes was totally ignored again.At least 25% will have to be split again.

20 March 2026
Rated 5 out of 5 stars

Good wood

Fast, accurate delivery even though I’m in the Highlands of Scotland. Good quality wood in a big sturdy bag thing. The courier company was excellent as well.

13 March 2026
Firewood Express UK logo

Reply from Firewood Express UK

We appreciate you taking the time to leave a review. Glad to hear everything went well with your order.

Becky

Rated 5 out of 5 stars

Will definitely be a repeat customer

The order was easy to place,communication was good and very reasonable delivery time. The delivery arrived as arranged and have to say the driver from PC Howard was great, placing the pallet on the drive to make unloading easier.
The wood was super easy to stack in our wood stores and we were well impressed when having a fire the other night. Wood burnt as described and heat was great.
We will without doubt be purchasing our wood from here in future and have made recommendations to friends.

25 March 2026
Unprompted review
Firewood Express UK logo

Reply from Firewood Express UK

We are happy to hear everything went well with your order and delivery and appreciate you leaving a lovely review.
We look forward to your next delivery!

Becky

Rated 5 out of 5 stars

Quality kiln dried logs

Easy to order from website, delivery free and prompt, logs dry and very clean, good value for money.
What more can I say other than thank you Firewood Express.

12 March 2026
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Reply from Firewood Express UK

Glad to hear everything went smoothly with your order. Thank you for taking the time to leave a kind review.

Becky

Rated 5 out of 5 stars

Excellent company

Perfect delivery helpful driver, all as ordered, very pleased

16 March 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for taking the time to leave a review, its much appreciated.

Becky

Rated 5 out of 5 stars

Lovely wood

Lovely wood, delivered well, and a reasonable price. Thank you

9 March 2026
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Reply from Firewood Express UK

Thank you, we appreciate you leaving a kind review.

Becky

Rated 5 out of 5 stars

As always, excellent service.

As always, an excellent service from purchase to delivery. Easy to order (and with a discount), delivered as per arrangements together with the use of a fantastic haulage company (great driver / delivery service). Quality product at a great price. Just great - thank you.

23 February 2026
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Reply from Firewood Express UK

We are happy to hear that you had a good experience throughout your ordering/delivery process. We appreciate you taking the time to leave a lovely review.

Becky

Rated 5 out of 5 stars

No complaint about your product

No complaint about your product, first class. The problem was with the delivery firm, Owens. They sent out a young driver who said that it was his first day on the job. He only had an old hydraulic fork truck which couldn’t lift the pallet over the low kerb into our yard. Yours was the fifth delivery we’ve had of pallet wood and all the others had no trouble. Anyway he drove off leaving the logs half way out into the road on a blind bend. Luckily my nephew came with his tractor and fork lift and saved what could have been a bad outcome.

11 February 2026
Firewood Express UK logo

Reply from Firewood Express UK

We are sorry to hear about the issue with your delivery. We will pass this on to the delivery company and hopefully this can be resolved for any future deliveries.
We appreciate you bringing this to our attention.
Apologies again.

Becky

Rated 5 out of 5 stars

Always reliable

Always reliable - good dry logs delivered as promised.

11 February 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for taking the time to leave a review, its much appreciated.

Becky

Rated 5 out of 5 stars

Excellent as usual

Excellent as usual. Have bought many times now. Can’t fault the company, or the product that they supply.

9 February 2026
Firewood Express UK logo

Reply from Firewood Express UK

Thank you for your continued custom and taking the time to leave kind review, its much appreciated.

Becky

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