Fidelity International Reviews 

Agent Kiro was very knowledgeable and efficient and resolved my query quickly and effectively.
I was totally satisfied with my treatment throughout .

The call handler was a delightful lady who was patient with me. I had had a difficult afternoon with internet disruption and frustrating long waits with other financial institutions. She was clear and calm in her instructions and most of all, genuinely interested when I shared some personal information about my health and bereavements. A very compassionate person and a credit to your company.
Thank you.

Excellent service from "Will", he quickly understood the issue relating back 2022, Resolved the problem very quickly.
Excellent Service

very good customer service

Spoke to Patrick and he was very reliable and professional his customer service was excellent as he was dealing with an oap who doesn't understand technology. Was very patient and explained everything in great detail.

Brilliant and very helpful service. Thank you

I have been using Fidelity for several years. On Wednesday this week a investment account was opened by fidelity themselves. I had no input whatsoever to the creation of this account. I called Fidelity and reported this. The customer service advisor was pleasant but had no idea why this had happened. On Thursday I was called to give me an incident report number, but no further update or information. Subsequently an investment was moved from my isa account into this newly created account. This said account appears to be locked and the the sum of £4700 has a) been lost from my tax free savings and b) possibly gone forever. Either way after another call today, no answer as to why this has happened. There seems to be a lack of knowledge and or little empathy as the money appears to fidelity to be just figures on a screen. It is important to their customers to have clarity and exact answers when a query is raised. Please do not reach out to me again unless you have precise details on why this has happened and how it will be resolved. As an aside, don't offer me financial incentives to recommend you to a friend or relative. I will do that from my personal experience.

Answered phone quickly and then patient and helpful

It took a long time to sort out my query but eventually Bruna was able to give me an answer. Listening to your music and recorded messages was very boring after an hour.

Excellent, fast and seamless professional service from one officer to the other: it was an absolute pleasure to deal with you all, thank you.

Trying to release funds after a bereavement and Fidelity could not have been less helpful. Unlike other financial service providers, they put up the maximum possible admin and hoops to release relatively small pools of estate money. This is just not what the bereaved need on top of everthing else. Officious, petty and obstructive, I really regret investing my and my family's hard earned money here. Consumers deserve so much better. And please Fidelity, don't bother writing the standard copy and paste about your sympathy and looking at the case - I have called and emailed multiple times over many months. It's farcical. I don't need your syrupy words, just our money.

Update: weeks on and they have still not released the money despite me several times sharing all the documents. Really do avoid this firm. Awful.

Layla and Raisa helped me to update my personal data and invest into a fund this afternoon. Their customer service was second to none, they were both friendly, informative, patient and professional. Thanks ladies, you’re an asset to Fidelity 🙏🏻

Quick response to phone call and helpful staff

Straightforward; fast; helpful.

Helpful person that I spoke to on the phone who realised that he was dealing with an idiot!

Great helpful representative

Once I got through to Michael, everything was plain sailing. He was clear, did not speak too quickly and shepherded me through the registration process

The initial security checking process was quite arduous

Very easy interaction. Answered questions very clearly on 2 different matters. Very useful and helpful

I have always had excellent customer service from Fidelity, and this morning's experience with Edet was no exception. He dealt with my request sensitively, sympathetically and thoroughly, explaining what he was doing whenever I had to hold, and going to great lengths to find the information I needed. Thank you, Edet - you were exactly the person I needed today.