I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
This company is just outstanding for the UK in comparison to others that sell the same in the UK. You order something and it’s delivered next business day more or less. Where other companies it takes... See more
Company replied
What I love about shopping at FETCH is you can order online for a pickup in store and collect it a few weeks later. I was recently on holiday and found a few items I wanted to buy. I placed the... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fantastic range of products
Fantastic range of products
Discreetly packaged
And fast delivery
1 March 2026
Reply from Fetch
Hi Simon
Fantastic 5⭐️ review !!!! Thank you 👍🏻
Fetchshop has some of the best customer…
I’ve had a great experience with Fetchshop. Their customer service is always friendly, helpful, and quick to sort things out. I really enjoy shopping with them and delivery is always fast. I truly appreciate how they treat their customers, and I’ll definitely keep buying from them. Thank you!
25 February 2026
Reply from Fetch
Hi T Fitness
Thank you for such a glowing review on your experience of shopping with FETCH.
We are always here to help and advise in any way we can as our aim is to offer a 5⭐️ service to all our customers so they have the best shopping experience possible.
To hear you will shop with us again makes the team very proud.
Thank you 😍
Excellent service from ordering
Excellent service from ordering , time to prepare my order & delivery. Very easy to use & navigate their website.
28 February 2026
Reply from Fetch
Hey ANDI
The team really appreciate your review and comments about the website….
Thank you ANDI :-))
Great products at a great price
Great products at a great price, with fantastic customer service😀
27 February 2026
Reply from Fetch
Hey Dominic
Great review ….. Thank you :-))
Amazing Shop! A Treasure Trove of Gear and the Friendliest Staff! An Absolute Must for Pups!
There’s so much to recommend about a trip to Fetch. The shop is stuffed full of treasures, from high-end gear to absolute bargains, and you’ll have a great time trying everything on. The atmosphere is relaxed with a fun vibe, and even just having a browse makes it worth the visit.
But the highest recommendation goes to the staff, who are incredibly friendly and take a real interest in you while you’re there. I chatted with the manager, Steven, and the staff for ages about pup play and had a blast trying to assemble and model the new Mr S hood with them all. I’m a pup player, and not only do they stock the best range of pup gear, they showed a genuine interest in my community and want to support us in any way they can.
And to any pups visiting, good luck finding a space on the changing room wall to sign.
Thanks, guys, for making my visit so enjoyable. I’ll definitely be back.
Tezzy x
24 February 2026
Reply from Fetch
Hey Tezzy
WOW !!!
Thank you for writing such a detailed review on your experience of shopping with FETCH.
We pride ourselves on the 5⭐️service we offer to all our customers and want them to feel safe, comfortable, happy and inclusive in our store.
Our team are here to help and advise in any way they can .
Thank you Tezzy and look forward to seeing you again soon 😍🐾
Hassle-free ordering from Fetch
Hassle-free ordering from Fetch
Bought a couple of sale items from them and they didn’t take long to arrive (via DHL). The candy inside the package was a sweet touch.
27 February 2026
Reply from Fetch
Hi Emmanuel
Thank you for your 5⭐️ review we really appreciate it,
So pleased you enjoyed candy 😋
Great clothes that fit exactly how I…
Great clothes that fit exactly how I wanted them to fit. Will be buying more!
25 February 2026
Reply from Fetch
Hi Jacek
To hear you are going to shop with us again makes the team very proud.
Thank you for your review 👍🏻
Excellent sale
Excellent sale, great range of products and helpful staff. Thank You Fetch
24 February 2026
Reply from Fetch
Hi MINTY
Thank you…. For an excellent review on your experience of shopping with FETCH 😍
Reply from Fetch
Hey David
Great review !!! Thank you :-))
Reply from Fetch
Hi Customer
Fantastic 5⭐️ review !!! Thank you :-))
Great all round
Received order really quickly, items very sexy, good fit, true to size. Amazing price well done guys
7 February 2026
Reply from Fetch
Hey Philip
Loving your review and always pleasing to hear purchases are very sexy, good fit and true to size….
Thank you and look forward to you shopping with us again soon 😍
Reply from Fetch
Hi Ashley
We really appreciate your review…. Thank you :-))
Very friendly and efficient team
Very friendly and efficient team. They helped me when I had an issue with an order and helped rectify it immediately (user error). Super quick delivery and of course discreetly packaged
8 February 2026
Reply from Fetch
Hi Stephen
The team are always here to help and advise in any way we can and appreciate your comments.
We look forward to you shopping with us again soon 😊
Constantly great fast service and great…
Constantly great fast service and great prices to be had x. And they send you love hearts x
8 February 2026
Reply from Fetch
Hi Stephen
Thank you for taking the time to review your experience of shopping with FETCH..
(Your comments are fantastic for the team) also we all need a little bit of love 😘
Reply from Fetch
Hi Gary
Thank you for taking the time to write a review it means a lot to the team 😍
Reply from Fetch
Hey Lloyd
Fantastic !!! Thank you 👍🏻
Reply from Fetch
Hi Jean-Francois
The comments in your review and 5⭐️ are really appreciated.
Thank you :-))
Reply from Fetch
Hi Shawn
Great 4⭐️ review …
Thank you, and we would appreciate any feedback that would make sure we get those 5⭐️ next time. ☺️
Incorrect product specifications…
Incorrect product specifications meaning the toy was not much use and a waste of money.
3 February 2026
Reply from Fetch
Hi Ashley
Thanks for taking the time to leave a review.
We don't seem to have had any contact from you at all regarding your order. We are here to help 7 days a week by email, chat or phone f you need to discuss any issues with your purchases.
I've checked the product descriptions on the items in your order and they are both accurate and reflect the details provided to us by the manufacturer.
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