I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
This company is just outstanding for the UK in comparison to others that sell the same in the UK. You order something and it’s delivered next business day more or less. Where other companies it takes... See more
Company replied
What I love about shopping at FETCH is you can order online for a pickup in store and collect it a few weeks later. I was recently on holiday and found a few items I wanted to buy. I placed the... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Always extremely prompt with sending…
Always extremely prompt with sending things out and a very easy return service. Perfect!
4 April 2026
Reply from Fetch
Hi Mark
The team really appreciate your review on your experience of shopping with FETCH and look forward to you shopping with us again soon….. Thank you 😃
Reply from Fetch
Hey Mr Michael Potts
What a fantastic short and sweet review !!!!
Thank you 😍
Outstanding!
Outstanding!
Gear is incredible…as always!
Even though it was a Bank holiday my stuff arrived in no time at all! :)
3 April 2026
Reply from Fetch
Hi JJ
When the team see Outstanding in a review it makes them so proud…
We really appreciate you taking the time to write your review and look forward to you shopping with us again soon.
Thank you JJ 😍
Quality products and quick delivery
31 March 2026
Reply from Fetch
Hi Mr B A Jablonski
Great 5⭐️ review !!! Thank you :-))
Great shopping experience ***
Great shopping experience and really helpful staff when calling the store with questions.
Fast delivery too!
31 March 2026
Reply from Fetch
Hey Craig
Loving your review !!! Thank you 😊
Always good experience
Fetch has always been one of my favourite places to buy , specially online discounts and their fast delivery. Occasionally a few products are not as good as they seems but most of the time products are good quality, wrapped well and delivered on time
31 October 2025
Reply from Fetch
Hi There
Thanks for taking the time to leave us a review. We don't seem to have heard anything from your prior to this?
If for any reason you are unhappy we are here to assist, but we do need to know in the first place :)
Your score doesn't seem to reflect your comments and three stars seems pretty harsh.
Reply from Fetch
Hi Vinay
Thank you for taking the time to write a review on your shopping experience with FETCH the team really appreciate it and look forward to you shopping with us again soon 🤩
Great products, great company!
Great products available from lots of brands and although slightly more expensive in some cases it's actually cheaper because delivery prices are reasonable!
Delivery is so fast, within a couple of days, and products are always packed so nicely and discreetly! Used Fetch a few times now and will continue to! Great company in my opinion!
30 March 2026
Reply from Fetch
Hi Ashley
We really appreciate the detailed review on your experience of shopping with us.
Reviews like yours make the team really proud of the service and the amazingly large ranges that we always offer our fantastic customers.
We look forward to you shopping with us again soon.
Thanks Ashley 😊
Reply from Fetch
Hi Dawson
Great 5⭐️ review …. Thank you :-))
Fantastic
Fantastic. Had Two orders. Both accurate and on time..
Great shop aroooooo!
Pup Sparkie
29 March 2026
Reply from Fetch
Hi Dave
Fantastic written in a 5⭐️review says it all ….Thank you Pup Sparkie 🐾 😍
Reply from Fetch
Hi Gareth
The team are loving your comments and really appreciate your review !!! Thank you 😊
Top choice for masc party wear
I've shopped here repeatedly - fun selection, and really good customer service when I've bought wrong sizes or wanted to return things.
8 March 2026
Reply from Fetch
Hi Anand
Thank you for your review and your comments on our customer service…
We look forward to you shopping with us again soon :-))
Reply from Fetch
Hi John
Great review…. Thank you 👍🏻
Perfect delivery
Perfect delivery
Great quality
Perfect discreet package
Excellent delivery
8 March 2026
Reply from Fetch
Hi AAA
Loving your review !! Thank you 😊
Your staff are very helpful and polite …
Your staff are very helpful and polite and they now there stock
7 March 2026
Reply from Fetch
Hi Manuel Taylor-green
Our team take great pride in their work and like to make sure our customers feel welcome and secure in our store.
We will always help and advise in any way we can.
Thank you and look forward to you shopping with us again soon :-))
A wide selection of quality products a…
A wide selection of quality products a great prices. What's not to like. Delivered within a few days or next day in most cases.
5 March 2026
Reply from Fetch
Hi EFlatMajor7
Thank you for writing such a great review the team really appreciate it !!!! 🤩
Great service and fast delivery
Great service and fast delivery, happy with my purchase. One item was damaged they give my 100% refund.
4 March 2026
Reply from Fetch
Hi Krasen
Thank you for reviewing your experience of shopping with FETCH.
We are always here to help and advise in any way we can so if there is a problem we will always do our very best to resolve any issues to make sure our customers get the 5⭐️service they deserve.
We look forward to seeing you again soon 😍
Fast efficient service - Quality products
Fast efficient service, goods arrived within 48 hours on both occasions I have used this company. All goods sent in appropriate proportionate packaging. All good's of a high standard.
2 March 2026
Reply from Fetch
Hi Mr Shepperd
The team really appreciate you taking the time to write a review on your experience of shopping with us… Thank you ☺️
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