Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
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My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
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2.0
Poor
2K reviews
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Replied to 99% of negative reviews
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Late start to the tour by almost 30…
Late start to the tour by almost 30 minutes. Some guests had not arrived and we were waiting for them. They never did show up. We arrived at the meeting place at the required time- actually earlier than that. Audio system used was not ideal as the microphone didn’t pick up her voice very well. The guide was very knowledgeable and friendly but hard to hear and understand.
23 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your feedback.
We are pleased to hear that you found the guide knowledgeable and friendly. However, we also regret that the audio equipment made it difficult to hear and understand her explanations. The audio system is intended precisely to ensure that all participants can comfortably follow the guide, so we appreciate you bringing this issue to our attention.
If you would like us to review your specific tour, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
DO NOT USE THIS SERVICE
DO NOT USE THIS SERVICE. Absolute rip off, they charged me 4 x times the price of what a ticket would be from the official website and I still didn't receive tickets on the day of the 'booking' (in Rome). They were communicative at the beginning over WhatsApp given I asked a lot of questions about what I was actually getting for my money and why they were not refundable or changeable. A day before the booking, I got an email suggesting I meet someone at a specific spot to get the tickets but that the time slots could not be guaranteed! I sent 4 messages over WhatsApp 48 hours before the supposed 'meeting' as I was concerned about the time slots travelling with an 84-year old mother - zero response! I ended up having to buy my own tickets elsewhere. Basically this company stole 155 Euros from me, and I believe others have had the same experience so beware and steer clear from this company. Always best to use the official websites for any sight-seeing tickets.
17 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
Regarding the price, the total amount and the services included are clearly displayed before payment. Our price also include booking management, customer support and additional digital content, such as an audio guide. Every booking requires express acceptance of our Terms and Conditions and Cancellation Policy.
Regarding ticket delivery, our conditions clearly inform customers before purchase that tickets may be delivered up to 24 hours before the scheduled visit, a timeframe accepted when confirming the reservation. For certain products, the communications sent to the customer also specify the meeting point and the applicable conditions regarding the allocated entrance time.
Please contact us at info@feelthecitytours.com with your booking reference so that our team can review your case in detail.
Kind regards,
Feel The City
I felt like I was overcharged and did…
I felt like I was overcharged and did not get the audio for the visit to the louvre. Would not recommend using this at all.
22 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
Regarding the price, the total amount is clearly displayed before payment and it also includes services such as booking management, customer support and additional digital content, including the audio guide.
Please contact us at info@feelthecitytours.com with your booking reference so that our team can verify the delivery of the audio guide and the services associated with your reservation.
Kind regards,
Feel The City
Very disappointing experience and…
Very disappointing experience and definitely not worth the €150 we paid.
We booked a guided tour of the Prado Museum for 11:00. One week before the tour, the time was changed to 13:00. Then, just one day before the tour, it was changed again to 15:15.
When we arrived at the designated meeting point at 15:15, nobody was there. We called the official phone number, but instead of speaking to a person, we were directed by a chatbot to another meeting point. We went there, but again, nobody was there.
After some searching, I finally managed to find the phone number of the person who had contacted us about changing the tour time. She eventually arranged for a tour guide, whose tour had started at 14:30, to come and pick us up.
As a result, we only received about 50 minutes of the tour. The guide seemed extremely stressed, and unfortunately, his English was very difficult to understand, which made the experience even more frustrating.
Considering that we paid €150, this was absolutely not worth the money. The repeated changes, lack of clear communication, confusion about the meeting point and the very short tour made the whole experience extremely disappointing.
We expected a well-organised and enjoyable visit to the Prado, but unfortunately, that was not what we received.
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We sincerely regret the experience you describe. We understand your frustration, particularly after adapting your plans to two different schedule changes.
In guided tours, customers must attend the communicated meeting point at the specified time. We would therefore like to review the communications and circumstances surrounding your reservation in detail.
We also take your comments regarding the duration of the tour, the guide's communication and the assistance received very seriously. Your feedback will be shared with the relevant team so that the organisation of this service can be reviewed.
Please contact us at info@feelthecitytours.com with your booking reference so that we can identify your reservation, review the complete history of the schedule changes and communications, and assess your case individually.
We apologise for the inconvenience caused and appreciate you taking the time to provide such detailed feedback.
Kind regards,
Feel The City
We didn’t love the arrangement of the…
We didn’t love the arrangement of the audio and it was very hard to match up to find the audio sections. Would not recommend unfortunately
22 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that the audio guide did not meet your expectations.
We understand that being able to easily match each audio section with the corresponding area or artwork is essential for enjoying the visit. We appreciate your feedback regarding the organization and navigation of the audio guide, as it helps us identify areas where we can make the digital experience clearer and more intuitive.
If you experienced any additional difficulties with the audio guide, please contact us at info@feelthecitytours.com with your booking reference so that our team can review your experience in more detail.
Kind regards,
Feel The City
The booking process is a mess
The booking process is a mess - you need your passport number to book the tour but you and not asked for it when on site. never received my tickets. Contacted at least 7 times and nobody gets back to you, Had to go to Castle itself and out out all the details. Castle people know right away I had booked with Feel the City before it even started.
Would never use this sevice again anywhere.
9 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about your experience and, particularly.
Regarding the passport information requested during the booking process, certain monuments require visitors' personal details in advance for the issuance or management of nominative tickets.
Regarding ticket delivery, our booking conditions clearly state that tickets may be sent up to 24 hours before the scheduled visit, a timeframe accepted when confirming the reservation.
Please contact us at info@feelthecitytours.com with your booking reference so that we can review the ticket delivery records and the communications associated with your reservation.
Kind regards,
Feel The City
Booking experience was good but actual…
Booking experience was good but actual experience can be shared after travel
22 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your feedback!
We are pleased to hear that your booking experience was smooth and satisfactory. We hope that the actual experience will meet your expectations just as well.
We look forward to hearing your thoughts after your visit and hope you have a wonderful trip!
Kind regards,
Feel The City
I was unable to download audio book…
I was unable to download audio book which i ended up paying for - complaint was raised but did not get any satisfactory resolution - ended up without the audio book during my louvre visit despite paying for it
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you experienced difficulties accessing the digital audio guide during your visit.
The audio guide is an additional digital service included with the selected product and is designed to be accessed through the customer's own mobile device. We would like to review exactly what happened and the assistance provided in your particular case.
Please contact us at info@feelthecitytours.com with your booking reference so that we can review the technical issue and the previous communications associated with your reservation.
Kind regards,
Feel The City
The guide was fantastic
The guide was fantastic, really informative, nothing was too much trouble. I would highly recommend her.
21 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your kind review!
We are delighted to hear that you had such a positive experience with our guide and particularly appreciated her knowledge, helpfulness and dedication throughout the visit.
We will be very happy to pass your compliments on to her. Thank you for your recommendation and for choosing us.
We hope to welcome you again on another tour in the future!
Kind regards,
Feel The City
Third Party Site
This is a third party site that charges DOUBLE the price for a Louvre ticket. Please buy your ticket from the official Louvre website instead!
20 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with the price of your purchase.
We would like to clarify that at all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide. Furthermore, every booking requires express acceptance of our Terms and Conditions before payment.
If you would like us to review the services and price associated with your specific booking, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
I'm trying to get this fradulent charge…
I'm trying to get this fradulent charge removed from my card. This company poses as the Louvre and charges double the price of the Louvre's actual admission price.
21 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide.
Furthermore, every purchase requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your specific booking and the charge you mention, please contact us at info@feelthecitytours.com with your booking reference so that our team can assess your case.
Kind regards,
Feel The City
This was really disappointing because I…
This was really disappointing because I thought I was going through the official Louvre website but this group is not official. The tickets were legit/fine but more expensive than just going through the Louvre website. The audio tour was not good and the main reason for my bad review - it was limited, hard to navigate and impossible for me to share with my kids because they don’t have phones and it was not clear from the website that the audio tour was not the official audio tour, which comes with headsets and earphones, but some alternative that required a phone to play and wasn’t very good. When I tried to hire the official Louvre audio tour headsets instead they were sold out, which honestly kind of ruined the trip for my kids.
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also includes services such as booking management, customer support and additional digital content, including the audio guide.
We regret that the audio guide did not meet your expectations. The audio guide included with our service is an independent digital audio guide designed to be used on the customer's own mobile device. This feedback is valuable and helps us identify areas where both the digital experience and the information provided to customers can be improved.
If you would like us to review your specific booking and the information provided for the product purchased, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
They are nothing short of thieves
They are nothing short of thieves. Excessively overcharging for no added value. Sold me a 4.30 entrance ticket when it closed at 6. Masquerading as the Lourve to rip people off.
20 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide. Every booking requires express acceptance of our Terms and Conditions.
Please contact us at info@feelthecitytours.com with your booking reference so that our team can verify the assigned entrance time and the details associated with your reservation.
Kind regards,
Feel The City
Prado museum tour in Madrid.
We booked a Prado museum tour in Madrid. The tour guide Raphael was excellent. Worth the money.
31 August 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that you enjoyed your visit to the Prado Museum and that Raphael provided an excellent tour. We are also very pleased to know that you felt the experience was worth the price.
We will be very happy to pass your kind words on to Raphael. Thank you for choosing us, and we hope to welcome you again on another tour!
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
We also regret that you were dissatisfied with our customer service. If you have made a booking with us, please contact us at info@feelthecitytours.com, providing your booking reference and details of the issue. This will allow our team to review the communications associated with your reservation and provide you with a specific response.
Kind regards,
Feel The City
A Perfect Introduction to Paris Thanks to Patrice
Patrice provided outstanding service throughout our trip. He was always prompt for every pickup and drop-off and was consistently professional, courteous, and reliable. He shared a great deal of interesting information about the surrounding area, which made our travel experience even more enjoyable. He also took the time to open doors, assist with luggage, and ensure we were comfortable at all times. Patrice truly went above and beyond in every aspect of service. He is one of the best drivers I have ever had, and I would highly recommend him to anyone.
16 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing such a wonderful review!
We are delighted to hear that Patrice provided outstanding service throughout your trip. His punctuality, professionalism, attention to detail and willingness to assist with everything from luggage to sharing interesting information about the area clearly made a positive difference to your experience.
We will be very happy to pass your kind words and recommendation on to Patrice. We are sure he will greatly appreciate them.
Thank you for choosing us. We hope to welcome you again on your future travels!
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your kind review!
We are delighted to hear that Cynthia was an excellent guide and that you enjoyed the experience. We will be very happy to pass your kind words on to her.
Thank you for choosing us. We hope to welcome you again on another tour soon!
Kind regards,
Feel The City
Don't fall into this trap
Don't fall into this trap. You pay 3 times the normal prize.
17 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with the price of your purchase.
The total price of our service is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide.
If you would like us to review the price and services included in your specific booking, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Beyond horrible
Beyond horrible. Sold me a ticket and they canceled it immediately due to it not being an available option. The site said I would be charged if I canceled within 24 hours, and gave me the option to reschedule so I did with the intention of canceling and not to be charged and now they refuse to refund me. Amex will refund me of course but they have been rude and sneaky and deplorable over all. Dont do it.
20 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience and understand your frustration.
Regarding cancellations and refunds, the applicable conditions are clearly available before payment, and every purchase requires express acceptance of our Terms and Conditions and Cancellation Policy.
Please contact us at info@feelthecitytours.com with your booking reference so that we can review the complete history of your reservation and provide you with a specific response.
Kind regards,
Feel The City
I need purchase termination as my wife…
I need purchase termination as my wife purchased another ticket. I realized just in th time purchase, but it was late. I tried to contact your whatsapp, so far no reaction. There is chargeback claim on Revolut card
19 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about your experience and understand your frustration.
Our cancellation conditions are clearly available before payment, and every booking requires express acceptance of our Terms and Conditions and Cancellation Policy. For date- and time-specific tickets, cancellation and refund restrictions may apply even when the request is made shortly after the purchase.
We would like to review your booking, your cancellation request and the communications with our Customer Support team before commenting further on your specific case.
Please contact us at info@feelthecitytours.com, providing your booking reference and details of your cancellation request, so that our team can review the complete history of the reservation and provide you with a specific response.
Kind regards,
Feel The City
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