Feel Good Contacts Reviews 

69,368
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and overall reliability. Many appreciate the competitive pricing, often finding products significantly cheaper than high street alternatives. Reviewers frequently commend the incredibly fast next-day delivery, sometimes even within 12 hours, and value the good quality products and thoughtful small gifts. However, some customers noted issues with delivery, experiencing delays, non-receipt of orders, or insecure parcel placement. Others reported order fulfillment problems, including out-of-stock items or uncompleted orders as specified.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Product

Customers had positive experiences with product, frequently praising the quality and comfort of contact... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, speed, and reliability.... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are great, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality lenses for a brilliant price and no pressure to set up a regular payment plan, so I can order how many I want’ whenever I want and don’t have to stockpile on a monthly basis for a specifi... See more

Company replied

Rated 5 out of 5 stars

Thanks for the Haribo, I would have prefered a new cleaning cloth though. Quick delivery and this pair are nicer and more comfortable that the pair I have just purchased from a high street optician, s... See more

Company replied

Rated 5 out of 5 stars

Jitvan was amazing, I have used this company for years and always good delivery and service. Today my shipment came unsealed and boxes missing. He sent out a replacement order straight away. This is... See more

Company replied

Rated 5 out of 5 stars

Bought two pair of sunglasses for the beach to avoid scratching my designer ones. Great prices, super fast delivery (days ahead of expected delivery date), the Haribo mini bags in the box were a nice... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,368)

3,459 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service!

Jitvan was super helpful today. They solved my problem super fast and had no issues in offering me a solution. I couldn’t ask for a better customer service! Happy to be a client.

15 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi carlota,

Thanks for the lovely feedback about our customer service team!

We’re delighted you felt supported and looked after—we’re always here to help.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

extreamly helpful and understanding

The gentleman i have just spoken to was extreamely helpful and was very clear with his instructions and made the call easy and comfortable to speak to
thank you for your kind help and understanding.

15 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Clare,

Thanks for the lovely feedback about our customer service team!

We’re delighted you felt supported and looked after—we’re always here to help.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

I'd lost one of my monthly lenses on…

I'd lost one of my monthly lenses on the Tuesday and needed them for Friday evening but the opticians said it could be over a week because my prescription is so high (minus 9 minus 10). Somebody told me about feelgoodcontacts so I put my order in and unbelievably by Thursday morning I had a month's worth of daily contact lenses! The service was easy with super fast delivery and I'll definitely be ordering from them again.

2 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Ann,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Very good supplier of my supplies for gas-permeable lenses

I regularly order supplies for gas-permeable contact lens, used for eye condition. Some of these cannot be bought easily elsewhere, so it is lovely to know that Feel Good Contacts always supply for next day delivery.

15 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Hilary,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Super service as usual.

Super service as usual.

15 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Richard,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 1 out of 5 stars

Pi** poor returns and customer service

I returned my glasses due to a fault with the lenses, after a month of wasted online chats, and getting told that the "optical team" need to get back to us...I then go in to another loop of, we have received your return and we'll get back to you in 24-48 hours. Joke!

15 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear John,

Thank you for taking the time to share your feedback.

We are truly sorry to hear about your experience and understand how frustrating it must have been to experience delays and repeated follow-ups without receiving the resolution you expected.

This is certainly not the level of service we strive to provide, and we sincerely apologise for the inconvenience caused.

We would like to investigate this further and resolve the matter as quickly as possible. Please kindly email us at cs@feelgoodcontacts.com with your registered details and a suitable contact number, and a member of our team will contact you directly to assist you.

Once again, please accept our sincere apologies for the inconvenience caused.

Kind regards,
Feel Good Contacts Team

Rated 5 out of 5 stars

Great price

The contact lenses were delivered the next day and are as good as my specsavere ones. The little bag of Haribo was a little added extra and made me smile 😃

15 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Customer,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 1 out of 5 stars

A very bad first time purchase…

A very bad first time purchase experience from this website. I bought 2 different brands of products, one of them is out of stock and it leads to delay dispatch without any notification until I ask. Been assured to wait 3-5 working days and nothing arrived again. Chase again and it’s still out of stock then they suggest to cancel that product and send the other one they have.

Don’t understand why they took order if the product is out of stock, please improve the website stocking system. It’s unfair to customers who expect their purchase arrive on time.

11 June 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Salina,

Thank you for taking the time to share your feedback. We are very sorry to hear that your first experience with us did not meet your expectations.

We completely understand how disappointing it must have been to experience delays and to have to contact us for updates. While we do our best to keep our website stock levels as accurate as possible, on rare occasions stock availability can change unexpectedly due to supplier updates or high demand. We appreciate that this should have been communicated more proactively, and we apologise that this was not your experience.

We have contacted you separately by email so that we can review your order in detail and work towards a suitable resolution. We genuinely value your feedback, as it helps us improve both our communication and our service.

We hope to have the opportunity to restore your confidence in us.

Kind regards,
Feel Good Team

Rated 5 out of 5 stars

Great service and good prices

Great service and good prices

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Melanie,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful

12 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Stella,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great quality lenses for the price

Great quality lenses for the price. Ordered on a Saturday afternoon and delivered Sunday lunchtime, thats what I call excellent service.

Also free gift every order - nice touch 😄

14 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Elaine,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Easy to call and purchase

Easy to call and purchase. Came very quickly

14 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Beverley,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

good choices of sun glasses and…

good choices of sun glasses and comparative prices too. Fast delivery

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Rhodes,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Thanks for the Haribo

Thanks for the Haribo, I would have prefered a new cleaning cloth though. Quick delivery and this pair are nicer and more comfortable that the pair I have just purchased from a high street optician, so much so that I have ordered another pair the same but with ultra thin clear lenses instead of the Transitions on this pair.

14 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Ward,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Next day delivery means I can receive…

Next day delivery means I can receive my order when
I know I’m going to be home

14 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Tina,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Always reliable.

14 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Kai,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great Service as always

I always use Feel Good Contacts for my lenses. They always arrive next day and they are dependable. I highly recommend them.

14 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Customer,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Jitvan was amazing

Jitvan was amazing, I have used this company for years and always good delivery and service. Today my shipment came unsealed and boxes missing. He sent out a replacement order straight away. This is top notch 10/10 customer service.

Thanks again, Jitvan

14 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jimmy,

Thanks for the lovely feedback about our customer service team!

We’re delighted you felt supported and looked after—we’re always here to help.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great selection,Fantastic prices and…

Great selection,Fantastic prices and fast delivery .

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Cultaine,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Meg,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

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