featureDECO - Est. 2005 Reviews 

1,874
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the furniture, often noting its robust construction and appealing design. The ordering process is frequently described as easy and straightforward, with many appreciating the clear communication and helpful customer service throughout. People consistently highlight the fast and efficient delivery service, often mentioning the helpful and communicative drivers who provide updates and assist with placement. Many also appreciate the excellent packaging, ensuring items arrive well-protected and without damage. Reviewers are delighted with the products, finding them to be great value and looking even better than expected.

What people talk about most

Product

Customers had positive experiences with the product, often describing it as excellent or great quality and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as excellent,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Order

Reviewers mention positive feedback about the ordering process, often highlighting the ease of placing an... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly they were cheaper than anywhere else for a much better quality product. Secondly, I was kept informed all through the process. It was delivered within a week and even the driver text me to let... See more

Rated 5 out of 5 stars

Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more

Rated 5 out of 5 stars

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more

Company replied

Rated 5 out of 5 stars

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Furniture Wholesaler
  4. Garden
  5. Outdoor Furniture Store
  6. Wicker Store

Written by the company

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,874)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very happy great outdoor furniture & great customer service

Ordered online and delivered quicker than expected by the third party delivery company. The driver called a short time before arriving and delivered to the door as described. Really happy with the product it looks great on our decking ready for summer. Good quality and should last a number of years. I found one cushion had lacked packaging inside the box & had a mark from transit, so I contacted Feature Deco who advised me on washing it and refunded me a small amount as a gesture. No other issues & happy with their quick customer service response.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous garden furniture set

Ordered our new garden furniture after spending many months shopping around to make sure I got exactly what I wanted. Ordered on the Tuesday, arrived on a Friday. Really well packaged and fantastic quality at a fraction of the cost. So happy, would definitely recommend!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

An excellent product

An excellent product, excellent delivery, excellent customer service and communication. I really cannot fault anything. I was worried buying online and especially when the item was described as display but I cannot fault the quality, it is excellent. The delivery was quick and efficient and well within the timeframe stated.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Brought the Cheltenham Grand Aluminium…

Brought the Cheltenham grand aluminium set. Very pleased with it. 1 swivel chair had a crack on one of the joints and this was replaced straight away. GREAT customer service. I was very worried about ordering online especially at that price point and the showroom being over 3 hours away from us but searched online reviews etc. also gave them a call and asked for photos to be sent of the one in the show room and they done this straight away. Overall very happy with the service and the set looks great.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from FeatureDeco

Great service from FeatureDeco. I initially went into the show room and they were very helpful answering all my questions. I then ordered pergola and garden furniture on line. Delivery was swift. I recommend this company.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend the garden…

Would definitely recommend the garden furniture we had ours a few years now & still as good. We purchased the furniture cover for it recently & the service was great from ordering to it been delivered

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Thrilled with my patio furniture

The whole order process was easy, delivery prompt and i absolutely love my patio furniture Edinburgh 7PC Rope Outdoor Garden Sofa Dining Set with Stone Effect Glass Top. Only the table needed minimum assembly which was easy and ive had a few lovely days of weather to enjoy it.
Im not sure if you can get clips to secure it as it does move about a lot but i like how you can easily change it around into different positions.
Very happy with my purchase and would definitely use featureDeco again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Lotus 5 seater corner sofa

Ordered the 5 seater Lotus corner sofa and coffee table set in March and FeatureDeco very kindly agreed to let us keep it in their warehouse (we were going away at the time of ordering and needed a few weeks to prepare the space where it was to go.) On requesting delivery it was very straightforward and the item looks every bit as good as it did on their website. Was also very pleased to take advantage of the 20% introductory offer that was running at the time of order. I haven’t seen anything in a similar price bracket online that looks as good as this set and looking forward to seeing if it is as comfortable as it looks!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Fulham recliner sofa & Pergola

We purchased the Fulham recliner sofa setand a pergola with curtains, they arrived quickly and we were so impressed with the quality!!!! They are have elevated our garden and have become the reason we soend more time outside!! Definetly reccomend both as the quality of the products is beyond expectations!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service very helpful great product, fantastic prices, delivered on time.
Have recommended to friends and family.

14 January 2026
Unprompted review
Rated 4 out of 5 stars

Very Nice product

Nice product. Received around 1 week after ordering. Delivery company excellent. Informed of delivery time and date then updated throughout day. Furniture seems decent quality. No issues as yet. Well boxed. Time will tell when it’s used next year properly. Happy so far though.#featuredeco

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from ordering to delivery, arrived with 3-4days. We are very pleased with our garden furniture. We had an enquiry regarding the swivel chair that was answered very promptly. I would highly recommend Feature Deco.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

The garden set was perfect and we were…

The garden set was perfect and we were pleasantly surprised at how good the overall quality of the furniture was. Super quick delivery and the delivery drivers even brought it through and up into our garden. Excellent service all round. Very much recommended.

23 September 2025
Unprompted review

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