FazWaz Reviews 

485
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being highly professional, knowledgeable, and exceptionally helpful throughout their property search and transaction processes. Many people appreciate the smooth and efficient service, noting excellent communication and dedicated support from agents who genuinely care about client needs. Reviewers also highlight the personalized approach, with agents going above and beyond to understand preferences and provide valuable local insights in areas like Hua Hin, Phuket, and Bangkok. However, some reviewers were not happy with specific agent interactions, reporting issues such as unaddressed property repairs, dissatisfaction with transaction processes, and experiencing unresponsiveness or concerns regarding property safety.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising agents for being helpful, professional, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Clients share positive opinions on customer service, with many praising agents for their helpfulness and... See more

Location

Customers had positive experiences with location, with many reviewers highlighting the agents' strong local... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising helpful and efficient agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.1

Great

TrustScore 4 out of 5

485 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.1

All reviews

(485)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best real estate agency in Thailand

In Thailand the Real estate agency is paid by the seller but I was treated from Nicolas de Carvalho as if I was his client. He is very friendly and extremely quick in everything he did for me including to recomand me a specialized lawyer. I can't imagine to find a better real estate agent.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Nicolas was very attentive to our real…

Nicolas was very attentive to our real estate needs. He answered all our questions and was always there when we needed him. We highly recommend using Nicolas as your realtor. He will not disappoint and will help you find your dream home or your investment. We will recommend him to our friends and family. We look forward to using Nicolas and Fazwaz again! Thank you so much Nicolas!

21 November 2023
Unprompted review
Rated 1 out of 5 stars

do NOT waste your time with this incompetent bait and switch scam company

If you're an investor looking for property do NOT waste your time with this incompetent company!

Agents don't read emails and take days to respond with copy paste messages that don't answer your simple question. Worse yet they post the wrong pictures and information on their website so you show up to a different condo that's not nearly like the one you replied to... bait and switch SCAM if it is even available, they tend to leave sold listings online and try to do a bait and swtich. Horrible. Useless.

One year later I decided to give them another try... Made an appointment online and asked to be contacted via email, got an email response saying someone will confirm my appointment shortly and then days go by and I complain and in response to my email I get this answer from jenny, who clearly knows nothing about customer service: "agent tried to contact you but couldn't get a whole of you via phone call since you did not wish to be called. "

11 November 2023
Unprompted review
Rated 5 out of 5 stars

Best of the best: Sara Fan

I am a foreigner living in Hong Kong and was looking for a condo to buy in Bangkok to live with my partner. I didnt think that i will meet someone as professional, as trustwhorthy, as knowledgable and as friendly as Sara.

Professional; before my luck smiled on me and i met Sara, i contacted multiple agents in Bangkok. Some of them didnt understand what i was looking for, some of them didnt think that i was serious to buy, some of them didnt even show up to the appointment. Whereas Sara got me from day one and showed only the flats that are relevant. She was always on time and ready to go, aware that everyone’s time is valuable.

Trustworthy; the regulations and people can be complicated in a foreign country. The flat that i decided to buy turned out to be an uber complicated one; honestly i didnt feel a thing, i learnt about all issues Sara handled after she fixed everything. With proper contracts and legal documents in place, the transfer of ownership was done within couple of hours.

Knowledgeable; Bangkok is a huge metropol and depending on your needs; to invest, to rent, to live in, airbnb, there are all sorts of options. Sara knows every corner of the city and her aim is really to find the flat that matches your need.

Friendly; the first thing that you ll recognize about Sara is her bright smile. She is never pushy, always ready to go the extra mile. Even after sale, she still helped me with a lot of things related to my flat.

I am forever grateful to her and i recommend everyone to partner with Sara to make your Thailand dreams come true. THANK YOU SARA

21 September 2023
Unprompted review
Rated 5 out of 5 stars

My fabulous Fazwaz experience with Sara Fan

My experience was excellent with Fazwaz in my recent purchase of a property in Bangkok. Much of the positive in my experience was due to my agent Sara Fan.

Sara took the time to understand what I was looking for and my needs and constraints as a buyer. She was extremely responsive, resourceful and diligent in searching for properties which were best matched to me.

Sara anticipated obstacles and went above and beyond expectations. Not only did she do so in helping to close the right deal for me, but also in helping me get my banking and administration set up for post close.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic. I was in contact with Jason Minsuh Kim from start to finish. He was very professional, exceptionally knowledgeable, kind, respectful and always punctual.
He was never too busy to answer my questions and always made me feel well respected. I wouldn't hesitate in recommending FazWaz Real estate with international clients and in requesting Jason Minsuh Kim, you won't go wrong.
5 stars all round ⭐⭐⭐⭐⭐

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Russell to the Rescue

Russell at FazWaz deserves recognition for his exceptional performance. While it's easy to commend professionals during smooth experiences, Russell truly shines in challenging situations. He comprehended the urgency of my predicament with my marriage visa and lease agreement nearing expiration, swiftly taking action.

On the very last day to extend my marriage visa, when additional documents were unexpectedly required for our rental unit ownership proof, Russell's quick thinking and efficiency were remarkable. His ability to secure the necessary documents ensured I could obtain my visa stamp in time, preventing my family from facing separation due to visa issues.

Russell's actions underscore his reliability and genuine care, both as an Agent and as a person. His support kept my family together during a critical moment, and we are sincerely grateful for his invaluable assistance. Thank you, Russell, for being there when we needed you most; you saved our family today and we are so very thankful for you and FazWaz.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Great team, fast sale

Reached out to FazWaz to sell our villa in Samui. An agent (Jay) was at our house the following day after initial contact. He performed a thorough walkthrough, asked great questions, and took great photos of the place. The listing was up next day, followed by another 3D photo shoot a few days later.

We had our first viewing 2 days later, with a negotiated offer settled within 48 hours of initial viewing. Superb handling by our agent Nico, guiding both the seller and us through the process.

Final payment and transfer was completed just 54 days from our villa going live on the FazWaz site.

Honestly we never dared to hope that it would be done this quickly. Truly an amazing turnaround time and a great team effort by the FazWaz team. Highly, highly recommended.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Smooth experience in acquiring a new property

I acquired a property with Fazwaz with Jason Minsuh Kim and it was quite a clear straightforward process. He made sure i could see all available options under my budget to make the best purchase for my needs. Documents were given beforehand for review, legal diligency was recommended , and their in house lawyer walks you through every step of the way. Overall a great experience with Jason and Fazwaz

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Review for Kan’s service

I recently had the pleasure of working with Kan (Napassanun Pitharattanatip ) during my condo buying process in Phuket, and I cannot express enough how impressed I was with her professionalism, responsiveness, and dedication to my best interests. From the moment I reached out to her, she made every effort to ensure that my experience was smooth, stress-free, and ultimately successful.

Kan stands out among the rest due to their exceptional responsiveness. No matter the time of day or the nature of my inquiry, she was always quick to respond and address any concerns I had. Her promptness in returning calls and emails was truly remarkable and made me feel valued as a client. I never had to wait long for a response, which was incredibly reassuring throughout the entire buying process.

One of the qualities that truly sets apart is her patience and cheerful demeanor. She took the time to understand my needs, preferences, and budget, and then worked diligently to find properties that matched my criteria. Her positive attitude and friendly nature made the whole experience enjoyable, and I always felt comfortable reaching out to her for advice or clarification.

Furthermore, Kan went above and beyond in helping me with the bank account opening and getting to know around Phuket. She offered valuable guidance, connecting me with the right professionals and ensuring that I had all the necessary information and documents.

Lastly, I was truly impressed by how Kan fought for my interests every step of the way. Whether it was negotiating with the developer, navigating paperwork, or advocating on my behalf, she consistently demonstrated a strong commitment to protecting my interests.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

No reply from enquiries

No reply from enquiries - Not sure if anyone works here like they advertise. Out of all my enquiries, I've had 1 reply and never heard from again. Any other enquiries are unanswered. If they are this unprofessional at the initial stage then I'm not confident they won't be a nightmare to deal with for big purchases.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Ollie has been an absolute star

Ollie has been an absolute star, from organizing viewings to helping us overcome a complex housing situation.
His dedication, friendliness and commitment to finding the right property for us has been faultless.
Ollie is a real credit to Fazwaz!

2 August 2023
Unprompted review
Rated 1 out of 5 stars

If I could give zero star, I would

If I could give zero star, I would. I went through the whole process with Fazwaz for a condo purchase in Phuket and it was the horrendous experience. Extremely unprofessional. The agent did not provide any value-added to the process and simply acted as a messenger. Many minor mistakes on the contract and had to go back and forth several times. DO NOT recommend. Find other agents!!!

27 August 2023
Unprompted review
Rated 5 out of 5 stars

Khun Toey the Angel in Hua Hin

One year ago, I purchased a property through FAZWAZ in Hua Hin. The agent Khun Toey has been very helpful, thorough and professional to an extend that anyone coming to an unknown territory like me would have not expected. Her support, before, during and especially after the sale is outstanding. She made my life so easy and stress free, especially when she started to rent my house, as I will not be able to live in it before 2024. Her joyful attitude, professional knowledge and work ethic are commendable. Today, to me she is much more than my agent she is a friend in whom I put all my trust and would recommend anyone going to Hua Hin to ask for Khun Toey. Khun Toey you are an Angel on earth.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Extraordinary Experience

Everything was great! I had the luck to have Asprina from FAZWAZ to help us find the perfect condo. Buying from overseas it is always stressful and challenging but with Asprina everything went smooth and great. She is so focused on details, like taking a tour around the neighborhood so we could have a glimpse of the area, coming back to an apartment to show me the light at different times, making accurate video calls. I have no other words than Thanks and I do really recommend Fazwaz as i had a great experience also with the administrative team. They are supportive and helpful instead of being there to push you to rush your decisions. Thanks again Asprina and all the team

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Absolute professional!

I have had a great experience working together with Jay Baskey on the sale of my property.

Always professional, friendly and available at all times. Quick to reply to questions with accurate and up to date information. Spot on!!

Jay also provided his assistance to the buyer simultaneously. He helped collecting relevant documents, suggested a professional lawyer and opening a bank account. Amazing to see that both parties are looked after and guided throughout the buy & sales process until final handover.

In my opinion, it is rare to find a skilled property agent that always makes sure the seller/buyer are always the priority. Jay honestly is the one!

I highly recommend to get in touch with Jay if you are looking to sell property or look to invest In real estate in Thailand.
5 Stars all the way!!!

27 July 2023
Unprompted review

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