FazWaz Reviews 

Thanks FazWaz team to find a new home. Mr Amir Ahmed is best agent, thanks

Excellent response time I’m very pleased with the multi listing sites inventory and the site is very user friendly with features that provide the ability to view the surrounding areas of the rental property that feature function can be very helpful especially if you already have some knowledge of the city in Thailand you would like to live

They didn't due their due dilligence when I moved in which resulted in the land lord trying to fleece me out of my security deposit when I moved out.

The Real Estate Industry in Thailand is Unregulated and it shows. Most "agents" here have no formal qualifications or training.

They made the website unusable, trying to mine user data like account number, phone number etc.
Soon maybe they will require a passport? My bank card?
Anyways, screw data mining, going to find an alternative, although I had been using it for years.

Khun Ranya assisted in purchasing and closing deal with very prestigious property. And all experience was just smooth as silk. Big thank from khun oil and khun Ricards.

Absolute jokers. They mark up prices 100% on everything. Don't use them. You can get much cheaper prices using another company.

Exceptionally great help from Sandro from beginning to end. Even before we had arrived in Thailand, Sandro had helped and guided us via numerous e-mail conversations (dating back to Aug 2023) to create our shortlist.

Once we got to Hua Hin in April 2024, Sandro was great throughout; guiding us, helping us and advising us. Nothing was too much trouble and he went above and beyond.

We have no hesitation in recommending both FazWaz and Sandro in particular - in fact, we have already introduced our friends who are also looking for property.

Highly recommend amazing service help with everything involved definitely worth it

I had little trust in Bangkok property agents as I met a few from companies that were absolutely useless. Unless Khun Ranya crossed our path of Fazwaz.
She is so amazingly professional, helpful, 24/7 responsive and above all very determined to make sure she sells your condo. Even though at one point it seems that a potential buyer and us sellers seem to have an unbridgeable gap she got the negotiations back on track which resulted in the final sales. A big compliment to her and her great skills. And also the aftersales was done perfectly, even beyond that point by helping us to transfer the money to our overseas accounts. Great compliment.
And besides this, she is a nice and fun person!

We had a great experience looking for our condo in Bangkok with Khun Ranya, who understood our expectation and was well prepared. She was observant, reliable, knowledgeable, responsible and pleasant to work with. We found a place with her coordination and she managed the process all the way till the completion. I’m happy to have found her.

We have been looking for a property for almost one year. Without the fantastic help from Simon and Nong it would have been impossible to find what we were looking for. Simon and Nong are extremely helpful, patient and understanding - they also have a brilliant sense of humor and they never push you in any direction. Because of different circumstances we had to change our plans a couple of times - no problem for Simon and Nong. Opposite: they tried even harder to find what we were looking for - and they have been successful. Both are very skilled and have a fantastic communication with their customers. We highly appreciate Simon and Nongs kind help and support and we advise everybody who is looking for some real estate to reach out to them. Overall our experience could not have been any better.

I spent several months researching for a good condo which met my requirements.
During this time, I have been dealing with many real estate agents: Some of them were unable to understand my requirements, others were just interested in a quick sell without having the interests of the client in mind.

I then found an interesting condo listing online and was contacted by Asprina of Fazwaz.
I am glad to report that Asprina put time and effort in understanding my requirements and showing me many options, providing great availability, professionalism and negotiation skills.

At the end, I am happy with the choice I made in purchasing this property, and I recommend Asprina as your real estate agent.

I bought a home with Ploy in Koh Samui she truly was remarkable. Ploy went out of her way everyday to find a home that was right for me.

This is s follow up to the earlier review I made about FAZWAZ last year
Despite a complete lack of response to requests to FAZWAZ customer service to be put in contact with senior directors I eventually managed to find the contact details of Paul Trayman who lists himself as the COO and Co-Founder of Fazwaz Thailand on LinkedIn
I replied to one of his comments and complained about the service I received from FAZWAZ Hua Hin and the Head Offices lack of response. I thought we had turned a corner when he replied “ Hi Bob, really sorry about your experience with our site - it's rare to hear, and I'd appreciate your feedback; could you drop me an email at paul@******.com with your thoughts and contact number”
I has sent Paul an email on 29th Dec. I know we’ve had Christmas and the New Year but it’s now 3 weeks and what has Paul/FAZWAZ replied? Absolutely nothing – even though I’ve chased up a response, both on LinkedIn and email and have the delivery receipts so I know Paul, or his PA, have been receiving them
This complete lack of any concern for customer service means that I can’t recommend FAZWAZ to anybody but instead, strongly advise you to not use this company. They will be very happy to take your money for commissions but, quite frankly, want to do as little as possible to earn it. We recently sold our house in Hua Hin and the service through that agent, STAR PROPERTIES, is ‘night and day’ far better than FAZWAZ
I sent the above draft to Paul before posting.
He sent me an email saying FAZWAZ prides itself on its responsiveness and professionalism. I therefore asked him for the responses to my emails to Toey on the 8th Dec and his responses to my email to him on the 29th Dec because I had had none and that showed a definite failure in responsiveness and a complete lack of professionalism
He then called me and you’ll never guess the excuse
“Do you know who I am? I’m the COO and a very busy man”.
“My staff are very busy and they are not paid to answer customers emails promptly” (or possibly even at all)
It seems that everyone at FAZWAZ is too busy to respond to customers emails or requests. Maybe that is true but maybe it is an easy excuse for their lack of responsiveness and lack of professionalism. You decide – true or just a culture of doing nothing and taking the easy way out and blaming workload rather than rectifying the problem
Desperately disappointed with their understanding of what customer service is or should be.

They never answer emails or inquiries. The website would otherwise be OK. I lot of work not to answer emails about specific properties

I have been talking an agent from the Bangkok department by the name of Bella, and I have to say, during my 4 years in Thailand talking to various agents, I have never felt more welcome and taken care of than I do with Bella! She is sooo helpful, she's the BEST!

I believe FazWaz's slogan is that they treat you like family, and this is definitely true when talking to Bella!

I highly recommend! <3

I had a fantastic experience working with Rai as my real estate agent in Bangkok. She not only helped me sell my property but also made the process of buying a new one incredibly smooth. Rai's deep understanding of the Bangkok property market was evident, and she quickly found us a property that matched our preferences, all within a short timeframe.

What stood out to me was Rai's excellent communication skills. Her fluent English and efficient communication made the entire process easy to navigate. Rai was always on top of things, addressing any concerns promptly and keeping me in the loop at every step. Her professionalism and responsiveness made a significant difference in ensuring a stress-free experience.

Rai's background in architecture was a game-changer during defect inspections. She noticed small issues that we hadn't even considered, and although they seemed minor, she made sure they were fixed. This attention to detail and her proactive approach demonstrated her commitment to ensuring the properties involved were of the highest quality. I highly recommend Rai for her knowledge, communication skills, and dedication to making the real estate journey a positive one.

Asked for details of a 12 month rental that Fazwaz is advertising for a villa in Chaweng available from 1 Sept 2024. Received an automated email advising that somebody would call me within 10 minutes. One week later and after no response, I called Fazwaz and was told that the advertised villa isn't actually available and that I should call back two to three weeks before I arrive in Samui to check its availability at that time. This company couldn't be more unhelpful. What's the point of advertising what isn't available? I wonder if the owners know how they operate?

I purchased a place at life Rama 4 in Asoke I feel that this is a wonderful investment and I’ll be able to rent out.

I did a lot of research on my own. When I met Rai she confirmed a lot of what I was thinking. She was able to prove many things she said overall I feel extremely confident in her knowledge of the area and I do plan to buy another unit in an area if she approves it so to speak

I have made numerous inquiries about trying to arrange an appointment in Buenos Aires, Argentina without response. As an international investors this is the worst company I have encountered. Complete lack of customer service. I would absolutely never recommend this company.