We waited far too long for this order, and when it finally arrived the food was cold. There was no fork, no salt, no ketchup and no mayonnaise included. For an order costing over £15 including deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have only been to High Wycombe branch so can't comment on any others but only had decent food from here. Good value, always fresh, and the staff I've been served by on Fri/sat/sun evenings have always... See more
Company replied
Placed an order for delivery, waited 90 minutes then phoned them, got told another half hour waited and phoned again asked for a refund. No refund no food. Won't be using it again. I advise anyone w... See more
Company replied
I posted on here on 14/6 regarding packaging that fell apart with our food ending up in the foot well of our car on the drive home . As it was full of cooking oil which had not been drained . They con... See more
Company details
Information provided by various external sources
The home of Favorite Chicken and Ribs. Britain's Tastiest Chicken!
Contact info
Davy Road 7, CO15 4XD, Clacton-on-Sea, United Kingdom
- 01255222568
- feedback@favorite.co.uk
- www.favorite.co.uk
2.2
Poor
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not order for delivery
Ordered online. Delivery was due around 90 minutes later. 10 minutes before due time I received a text saying for was on the way and delivery would be 4 minutes later than stated. Over 30 minutes and 2 calls later the food finally arrived. Driver had not left at 7.55. Food was still hot. Attitude from restaurant was terrible. They put delivery orders back again and again while they serve in store - have actually seen this. Will never order from them again. Shame as food is good.
10 January 2020
Unprompted review
Reply from Favorite Chicken & Ribs
Dear Tracy,
We're sorry to hear your order was late and the customer service offered by the store wasn't to the high level we or you would expect. It's good to hear the food was good and hot, but this has obviously been overshadowed by the other issues.
Please can you email us at feedback@favorite.co.uk so we can follow up with the store and address this properly.
Delivered on time and the kids are happy!
Ordered a big family meal online and delivered on time. I really like their pieces and the kids LOVE the Poppas!
18 December 2019
Unprompted review
Reply from Favorite Chicken & Ribs
Hi Jon,
Thanks for the positive comments and really great to hear the kids love Poppas. As well as the traditional Chicken ones, we also have Chilli Cheese if your kids like a bit of spiciness or Mac N Cheese which are really nice too!
Reply from Favorite Chicken & Ribs
Thanks for the 10/10 Ericas. Feel free to drop us some more comments to feedback@favorite.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.