Fast Growing Trees Reviews 

My order arrived on three different days had to contact them because one plant didn't show up it was lost though the carrier one of the trees I ordered had a zip Tie through the roots of the tree took photos of the damage told them planted the tree died within a year they do not honor there warranty on the plant buy form your local nursery do not buy from fast growing trees gave me the run around

I used to love this company. I have bought over a dozen shrubs and trees from them in the past. I had heard that they had changed and had gone downhill in customer service and plant quality. I didn't believe it until this order. I ordered a tree and two Japanese tri-colored dappled willows. The tree came 3 weeks ago and was perfect. Next, on April 28, I got a message saying that they wouldn't be shipping the dappled willows until June 15. No big deal. Then I had something happen and need surgery on my foot on June 10. I called and asked if they could expedite the shrubs so I could get them in the ground before my surgery. I was told no. No way to do that, sorry. The next day, I went hunting for a couple locally and found two really nice ones so I bought them and put them in the ground the same day. That was two days ago. It was too late to call them and cancel my order. Yesterday, I called at 9 a.m. on the dot and was told that they had just shipped the shrubs. These plants get very big and I didn't need two more and would be hard pressed to find places for these two now that I'd planted my own already. I spent over 3 hours off and on on hold, only to be told that it was too late and that "the team" that ships plants was off for the weekend and wouldn't be back until Monday. I asked FedEx if they could send it back and was told that the order being cancelled and sent back needed to come from the shipper, not the recipient. Meanwhile, I opted for texting, and learned that you text and get a wrong or incomplete or unrelated answer after 3 or more hours of waiting for your question to be answered. So, in the end, the plants came today along with emails from fast growing trees.com about plant care, and who to contact with any problems, etc. Two emails asking me "how'd we do?" How'd you do? TERRIBLE X 10! You wasted my time, took my money and then, to add insult to injury, you sent me the first ever sub-par plants. The tallest one had two of its branches barely making it to 26 inches tall, all the rest at 15 inches or so. They cost 67.59 each with shipping! The two I bought locally are 36-38 inches tall, are flowering, and only cost me $49 each. Here is what I texted back to them:

For future reference, someone at your company should be able to make a phone call and stop a shipment before it leaves.
I have now spoken or texted with four different representatives, and every one of them has either made excuses or repeated a company policy. The bottom line is that customers like me are what keep your company in business—not FedEx, not the grower. Customers are the reason your company exists. The fact that you are open for business on weekends, yet apparently no one has the authority or ability to pick up a phone, identify themselves as the shipper, and request that a package be returned before delivery is both absurd and a poor way to conduct business.

Instead of helping solve a simple problem, your company has chosen to waste my time while hiding behind policies. I was once a strong advocate of your company and regularly recommended you to others. Going forward, that will no longer be the case.

Based on this experience, I will be discouraging others from doing business with your company.

My longtime business with you is now over and done. You really need to rethink your procedural rules and processes.

I can't see anyone wanting to continue to shop with your company with your strong no returns policy when they cannot see examine what they're buying. I did because it worked for me in the past. This time was a wake-up call about how far your customer service has fallen.

They shipped two potted trees in one box. One of the trees was placed upside down. First, it got damaged heavily by the weight of the soil and also it lost lots of soil during the transport due to being upside down. So the root had barely any soil when it came, but the top was very damaged. The other tree in the box looks good, but my fuji apple will most likely not survive.
Also, they do not publish negative reviews on her website.

Great customer service cAnswered all my questions.

I'm honestly very disappointed. I ordered a 2qt. bushel and berry raspberry shortcake. It came yesterday with most of the plant dead and barely any soil in the container. Not just that, but it was shipped in a box that was meant for a medium sized tree when the plant itself is only a few inches tall including the container. It's a disappointment that this plant was $60.00. $40 for the plant and $20 for shipping. Stark Bros has the same plant, for $19.99 and was shipped healthier and happier. I wanted to give this company a chance and wanted to buy a plant I had a hard time finding elsewhere, but for the price and the condition of the plant, I would no longer shop here again. I honestly wanted a refund but the customer service agent processed a replacement. I will be contacting my bank and disputing the charge in the meantime. I am not happy and do not want a replacement; I just want my money back.

I placed an order for two blueberry bushes. One of the varieties has too long chill hours for my area, so i requested to exchange the variety with a different one. I contacted them on Saturday. My order had not shipped. When I contacted customer support, I was told my order was shipping on Monday but no adjustments could be made and the order could not be cancelled. That is the customer service you receive from this company. They would rather send a customer a non compatible species then process a cancellation or even an exchange for an order that hasn't even shipped. They don't care about their customers, or plant's health they care about their bottom line.

Regrettably, we purchased trees and plants from “fast growing trees” within two years for several hundred dollars. This year, we tried to get a replacement for a Prairie Expedition Elm that had been struggling. Hoping that the tree would eventually thrive as expected, the time since the purchase had gone by very fast, and we did not realize that the 12 months warranty had expired about one month ago.
After consulting with that company, we were informed that there was no way for them to honor their warranty since that period had expired, but they would be willing to help us in any way. We are realizing that this is in no way meant genuinely, a little flexibility could have been the most reasonable support. Enforcement of a warranty is understandable if such time has been exceeded by several months. However, if an expiration is only exceeded by a few weeks, a well meaning business would still honor it.
We also find this company to be very unethical since their pricing and advertising is misleading. Prices are highly inflated, just to make customers believe in getting a “great deal” by fake discounts.
We discourage you from buying from this company, support your local and honest nurseries that will appreciate your business instead!

The price for the same product will swing dramatically simply from changes in the “Discounts & Promotions” line and which coupon code happened to work that day. That kind of pricing behavior is becoming more common with online retailers that use:
• dynamic promotions,
• location-based pricing,
• cart-value triggers,
• browser/session tracking,
• and rotating coupon eligibility.
It is especially irritating that the advertised “sale price” is not really the true final price — the actual checkout seems heavily influenced by backend promotional logic that is not transparent to the customer.
A few things that may be affecting the hidden “Discounts & Promotions” amount:
• Whether you arrived via a Google Shopping ad or direct visit
• First-time visitor vs returning visitor
• Mobile vs desktop
• Cookies/session history
• ZIP code / shipping region
• Time-limited promotional campaigns
• Inventory levels in warehouses
• Whether another coupon stacks with an automatic promotion
It is very frustrating that they will not honor a previous price quote.

They shipped 2 trees in one long slinder box

There's not much to say because not much happened. My son got me a tree for Christmas was supposed to ship mid April. Called mid March they said it was going to ship Friday. Two weeks later I had to cancel or wait till April.

The plum tree I ordered came exactly as advertised. Very nice tree and in great condition. Fast delivery also. Communication was great. I am very happy. Many thanks.

When placing my order, I didn't apply the discount properly. I requested an adjustment. I was given a refund for the discount! (my card isn't showing it yet but just getting the approval from FGT is good for now). My messages were responded to very quickly.
I received my 8 4-5' Emerald Greens and 8 5-6' Emerald Greens yesterday via Fedex. 2 per box in containers. They are stunning. Healthy and lush. I can't wait to get these in the ground.

First of all, it's very dishonest that they hide most negative reviews on their website. I gave a 2 star review that they've hidden, and I've been checking daily to confirm my suspicion of how they operate. I get some people just complain, but after spending over $700 I expected them to do a little more.

I ordered 2 of the sentinal columnar apple trees last year (along many other things). Neither grew much over the summer or fall, but looked fairly healthy. Neither survived the winter despite following watering and fertilizer guidelines. Both are in full sun spots that other fruit plants are doing well in. I purchased them in April 2025, but unfortunately I waited until May 2026 to see if they would bounce back at all (which they did not). Since the warranty is 12 months and it had been 13 months support could not do anything for me, which is disappointing considering how much money I spent last year.
Furthermore, they had me send pictures, soil info, fertilizer info... eventually agreed to replace 2 of them (out of 5 that died), then immediately followed that up with saying the year was past so I was out of luck. Not sure the reasoning to go through all that if they weren't going to help anyway. They offered a 30% discount on another purchase, but when I went to use it, it didn't work. I will definitely use a different company next time.
All columnar plants died, but all full sized apple and nectarine trees are looking great and healthy.

Absolute waste of money. The shrubs/flowers I received were damaged, called them immediately, sent photos through text message and they told me they were not stressed.

Care about customer's,not just gardening YouTube’s who get free trees and the normal customers have to pay good money

I'm an experienced gardener who grows tropical plants (many from seed). I've purchased two araucaria araucana trees from them (both arrived in questionable shape and later died), and most recently five butterfly bushes for a border. The bushes arrived damaged and waterlogged, and the growing medium was mostly wood chips. I doubt they will survive. As with the araucarias, I documented arrival shape. FGT needs to revise their shipping protocol. Will never purchase from them again. Save your money and purchase from a local greenhouse.

I find it interesting that, having given FGT my credit card name and the fact that I bought five butterfly bushes, they can't seem to locate my purchase history. I'm also amazed by the startling number of mea culpas FGT give in response to the 1-star reviews on Trust Pilot. Seems they are always very sorry and that purchasing dying plants can be very frustrating.

As a further note, my gardening skills brought back from the dead the five butterfly bushes, which are now thriving. That is not to say FGT is off the hook. I'll never purchase from them again; and I still advise others to purchase locally. Someday, one would hope, FGT will reconsider their shipping protocol and make serious adjustment to their entire operation.

We ordered a fiddle leaf fig tree. We were sent a 4 foot tall bare stalk with a handful of leaves at the very top. The site charges a premium for decent looking plants, and while of course there is variation between plants, it's hard to understand how anyone seeing this plant would have thought it a good idea to ship to a customer. Seller refunded 30% after I sent photos, so in the end I spent about $100 for this stalk...which my wife feels sorry for since it's a bit like Charlie Brown's Christmas tree. If they had sent a replacement I'd be leaving a positive review. Seller responded to this review but I have already gone back and forth with them by email. They know what to do to make this right.

I ordered 2 @ 2gal pots of hydrangea. Both were received with the mulch scattered inside the bag and only child-fist sized root balls of plants outside of the pots. One was only about 6 inches tall but had a 4" leaf! Obviously, a shoot had been sprouted from a mature plant and harvested when only a small root ball was available. 90% of the 2 gal pot was filled with mulch (no dirt/compost/etc...just chipped wood).
I want to thank fast-growing trees for helping me decide to never purchase plants online again. I will give local nurseries all my business.
NOTE: I took the two very small root balls and planted them in quality potting mix in one pot. I was issued a 50% credit. Both root balls seem to be ok but very, very small. I suspect it will take at least two seasons before they are even viably bloom producing.
FOLLOW UP: One week later I discovered a similar hydrangea in a local nursery that was almost 3' tall with multiple blooms AND was less than 70% of the delivered price of the Fast-Growing Trees offering!!! Lesson learned!!!!!!!

I ordered things in April and now it says two of them might not ship tell July, and the one thing that showed up was almost dead still not sure it will survive.

The bushes I ordered arrived in excellent shape and have transplanted well. I didn’t see all of the poor reviews until after I’d placed my order, for a shrub that is hard to find anywhere else, so had worried about how healthy the four different shrubs I ordered would be, but they’re all beautiful and healthy.