Fast Growing Trees Reviews 

I ordered the 3'–4' Arbequina Olive Tree and I'm extremely disappointed with the condition and appearance of the tree that arrived.

The tree I received looks nothing like the product photos displayed on the website. Rather than a well-developed tree with a healthy branching structure, what arrived is essentially a single twig with very few branches. While I understand that individual plants will vary and that purchasing plants online involves some uncertainty, the difference between the advertised product and what I received is significant.

As a first-time customer, I relied on the photos and descriptions when making my purchase. Had I known the tree would arrive in this condition, I would not have paid the price charged for this item. I feel that the product I received does not reasonably match the expectations created by the advertising.

Ordered two plants on may 20th. FedEx lost the package. Had to wait 10 days before it could be reordered. One of the plants is out of stock and I had them issue a refund not a store credit! The other plant has not arrived yet, supposedly next week. It’s been almost three weeks. I will not be ordering plants out of state again. Can’t comment on quality since not received. Customer service has been helpful.

Fast growing trees has been a great landscaping resource for us! Their customer service is wonderful and they have an amazing selection of trees and shrubs. Highly recommend!

I would give negative stats if I could. They are running a gigantic scam.
They advertise certain sizes pots, so you think you know what you are buying. But they are dishonest and out the smallest starter plants in large pots.
What a joke. I bought 9 clethras priced $43 a piece… to received a tiny twig 8 inch tall.

Do not even waste your time with this company.
I called and complained about ho deceptive they are they offered to refund me 15%… still ridiculous, dishonest and h professional.

The 2 one gallon gardenia were the same story. Pathetic little twig looking 8 inch tall.

I hope everyone sees this review, so that this scam of a place is forced to stop deceiving people.

I ordered plants for over $400. They were so different from the pictures and so tiny for the price. Four of the plants arrived dead. Don’t make mistakes to order from them. Go to Home Depot and buy the plant cheaper, bigger and with flowers.

They can not meet a ship date and they will continually lie about when it will ship. I will not trust them again. Poor business etiquette.

I have made a couple orders from this company. My first tree order went great. The tree thrived without any issues at all and is still doing great over a year later. My second tree/order perished BUT I submitted a few photos under the websites guarantee and they are replacing it without any fuss. I will continue to do business with them as they stand by their word and are a good company.

I have made several orders from them. One of my 4 in 1 cherry trees didn't make it. Called them and got credit that day. All my other trees look great. I will continue to order from them.

I ordered a scarlet fire dogwood tree on May 18th; it was delivered late on June 3rd by Fedex, which had ripped a huge hole in the box and smashed the root ball, I packed the dirt around the root ball again, and immediately watered the tree because it was drooping. I then took a very close look at the leaves and realized that I had been sent a dogwood with a fungal infection. Now I originally contacted the company by phone to talk to them about the Fedex issue and they gave me a 15% discount without me asking for it. The next day when I realized that the tree had a fungal infection, I took numerous pictures and contacted the company again through chat with the photographs. I was told to scratch the trunk and see what color was underneath. It was green. This is the response I received from FastGrowingTrees customer service: "After a careful review of your submission, your plant does still appear to be alive. While it may not look its best right now, signs like some browning, drooping, or leaf loss can often be part of a temporary stress response—especially after transplanting or exposure to changes in temperature, light, or watering routines." in a nutshell ,I am expected to treat this fungal infection. This is not the type of customer service I expect when spending about $200 for a tree. I expect to be sent a healthy tree that could be suffering a little bit of shock, not a tree that I'm going to have to treat. I also wanted to let them know that their nursery had sent out a sick tree because they might want to follow up on that and not have a repeat situation with another customer. I wish Trustpilot allowed for photographs.

Also, this is not the first time Fedex has destroyed a plant, but it will be the last time I order from FastGrowingTrees.com.

After spending considerable time researching privacy trees for our landscaping project, we chose Fast Growing Trees because of its excellent selection and strong reputation. We planned to purchase 14 Thuja Green Giant Arborvitaes during a two-for-one promotion, but unfortunately experienced issues during checkout and were unable to complete our order.

When we returned the next day, the promotion had ended, and we were understandably disappointed. Hoping for assistance, we contacted Fast Growing Trees’ customer service team and that’s when we had the pleasure of speaking with Lisa.

Lisa was exceptional from the very beginning. She was professional, patient, knowledgeable, and genuinely invested in helping us find the best solution. She took the time to understand our project, carefully explained our options, and worked diligently to ensure we could move forward with confidence. Not only did she help us complete our order, but she also found an even better value than we had anticipated.

Outstanding customer service can be hard to find, which made Lisa’s dedication all the more impressive. She transformed what could have been a frustrating experience into one that left us feeling valued, appreciated, and excited about our purchase.

We are incredibly grateful for Lisa’s professionalism, attention to detail, and commitment to customer satisfaction. She is a tremendous asset to Fast Growing Trees and a wonderful representative of the company’s values.

Thank you, Lisa, for going above and beyond. We look forward to enjoying our beautiful arborvitaes for years to come and highly recommend Fast Growing Trees to anyone seeking quality products backed by exceptional customer service.

Great company…had a couple of issues with some trees and they immediately replaced them! Highly recommend!

Healthy trees, shipping, and packing were amazing. I bought roughly about 15 trees all came on time as expected. I had a problem with one tree, but customer service representative was very knowledgeable, helpful and solved the issue.

Received an apple tree from Fast Growing Trees. I am really disappointed by the condition of the tree. It had broken branches and many dead leaves. Whoever packed the shipment had to be aware of the dead leaves and condition of the tree. We have planted the tree and will try to save it. As of yet I have not heard from the company. The tree was $162. and I did hear from the company that refunded 20% of the cost which was $26.99. They asked that I give the tree 30 days to hopefully recover. At least it was something.

Not at all like pictured on the website. Bloodgood Maple arrived as a 5 foot tree as advertised. BUT the first 3 feet was bare truck with two feet of wispy branches with leaves indicating poor light conditions. The tree was obviously trained to grow tall without regard for the overall health of the tree.

BOGO Bait & Switch! I ordered two wisteria trees, and was charged for two, plus shipping. The trees were Buy One, Get one. I received two trees, one of which was barely alive and died. I guess we know it was more Buy One, get a Dead One!
I initially complained about the short and wondered if there was another box coming. Customer service completely blew me off, basically telling me "oh well." NEVER again buy from them! AND I WILL MAKE SURE TO SHARE MY EXPERIENCE WITH THIS COMPANY AND THEIR SHODDY PRODUCT!

Second review. First was not published. Very disappointed. Plant arrived 2 months late and damaged. Had to trim off most of dead leaves. When I submitted a request to replace customer serviced replied “ received your e-mail and a representative will get back to to you”. They never did. I sent picture of all dead leaves. Still no reply. Judging from other reviews I am not only customer complaining. Very poor product and service. BBB complaint to be filed unless issue resolved quickly.

I inadvertently killed two of the plants that were sent to me. Went through the website I had a credit for one and a brand new one being shipped to me within 3 hours. Customer service is awesome. I would absolutely buy from them again.

A+! All of my plants I’ve gotten are thriving 3 years later. In separate orders I had two small issues and both were resolved with ease! I highly recommend FGT!

In placing an order I chose the wrong plant. After calling customer services I was disappointed that returns are not available due to control measures they have for keeping there plants safe and healthy. Customer service offered a one time courtesy credit so I could get the plants I needed. One couldn’t ask for a better resolution to the situation. Just make sure you check your order prior to completing.

I received a shipment of 2 apple trees that were folded in half upon delivery. The logistics provider didn’t get that you can’t bend them over!! When I called customer service they were quick to help me out and sent 2new trees and they were received in perfect condition and actually sent me a larger set of trees than what I had originally ordered!!