Fast Growing Trees Reviews 

3,611
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 957 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the plants and trees, often noting they arrive healthy and well-packaged. Reviewers frequently highlight the excellent customer service, praising the quick and helpful responses to issues, including replacements for damaged items. The delivery service is often described as timely, with many people receiving their orders promptly. However, some customers also noted significant problems with product quality, reporting plants arriving dead, damaged, or smaller than advertised. There are also concerns about customer service, with some experiencing unhelpful interactions or difficulties with replacement processes. Delivery issues, such as delays, mishandled packages, and plants arriving very dry, were also mentioned by a portion of reviewers.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing disappointment regarding... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the excellent quality of... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing satisfaction and loyalty,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and efficiency... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a shipment of 2 apple trees that were folded in half upon delivery. The logistics provider didn’t get that you can’t bend them over!! When I called customer service they were quick to he... See more

Company replied

Rated 5 out of 5 stars

We ordered a tree and 2 blueberry bushes. They arrived in a timely manner. When delivered, they were left on the driveway in almost hundred degree temps; It was hours before we discovered them. The bl... See more

Company replied

Rated 5 out of 5 stars

Our tree arrived in perfect condition. We noticed a cottony substance on the leaves and stems while we were planting. We inquired about the substance, sent photos and were assured by the representativ... See more

Company replied

Rated 5 out of 5 stars

Every ordered tree, plant and shrub arrived carefully packaged and in great condition. I did a COMPLETE landscaping renovation in the last 4 months and most everything came from FGT. Any questions o... See more

Company replied


Company details

  1. Plant Nursery

Written by the company

Thanks for stopping by! We're Fast Growing Trees, and we're America's #1 online nursery. We started selling trees in our backyard in 2005, and we still do (only now, our backyard is nearly 100 acres). We pioneered the concept of farm-to-backyard plants, and made it possible to grow happier, healthier and easier than the garden center or big box store. What sets us apart? We’re as close to the farm as it gets. Our plants are sourced from the best growers across the country, cared for by our in-house Plant Experts and shipped straight to your yard. This means you're shopping straight from the source and guaranteed (yes, we guarantee them!) fresh, thriving plants. Forget the leftovers—with us, you get first dibs on the biggest, freshest selection of privacy trees, shrubs, shade trees, fruits, flowering trees, house plants, perennials, tropicals and more, all from the comfort of your home.


Contact info

3.1

Average

TrustScore 3 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(3,611)

900 reviews in the last 12 months

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Rated 5 out of 5 stars

Received what I expected

Received what I expected. Had a problem with shipping company and they took care of it fast and very good. I will be ordering all of my trees and shrubs and anything else they have that I need. Very well satisfied

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

This is wonderful to hear! We are so glad our team was able to take care of the shipping issue quickly and that you are happy with your order. We cannot wait for your next order and look forward to growing with you!

Rated 5 out of 5 stars

No complaints here!

I have ordered over a dozen of different plants from Fast Growing Trees. Every single time I am so excited to watch them grow. This most recent time one of my trees arrived damaged, it was due to the shipping and handling. Customer service was so great about helping me get a replacement. I cannot wait to watch my trees grow and hopefully enjoy fruit from them in the future!

1 July 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

This made our whole team smile! Over a dozen plants and counting is amazing and we are so thrilled every experience has been a great one. We are sorry about the shipping damage but so glad we could make it right. We hope you enjoy every bloom and bite of fruit to come!

Rated 5 out of 5 stars

Quick response to my customer support…

Quick response to my customer support issue. I had a tree that died.

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We appreciate you sharing this and we are glad our team was able to respond promptly. We understand the shipping cost on a replacement is frustrating and we genuinely appreciate that feedback. Our team has sent another email so please reply there whenever you can and we will be happy to help.

Rated 5 out of 5 stars

I ordered 8 Evergreen Arborvita Thuja …

I ordered 8 Evergreen Arborvite Thuja Trees. The trees were delivered and they are beautiful. I planted them as directed however they all died within 60/days. I called customer service and emailed as I was advised to send pics of the dying trees, within a few weeks I received new trees. Again, beautiful! Their team guided me on what to do to when I planted them. I highly recommend this company!! I will be purchasing more trees and flowers in the future.

29 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing this Claudene! We are sorry the first trees did not pull through but we are so glad we could make it right quickly and get you set up with the right planting guidance. We hope the new trees flourish and we look forward to growing with you!

Rated 5 out of 5 stars

Excellent customer service.

I have purchased many trees from Fast Growing Trees. All of them previously have been great. This was the first time one of my tree purchases did not survive for wherever reason. Their customer service was excellent. They replaced the tree in short order with a beautiful tree. I am very happy and highly recommend this company.

23 June 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for sharing this and for being such a loyal customer! We are sorry one of your trees did not pull through but we are thrilled our team could take care of you quickly with a beautiful replacement. We look forward to continuing to grow with you!

Rated 5 out of 5 stars

I have ordered a total of 4 plants from…

I have ordered a total of 4 plants from Fast Growing Trees and I am DELIGHTED! Excellent quality and customer service is excellent! My Rose of Sharon came with 53 buds on it! Any day now they should be blooming! Thank you FGT!

26 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing this! We are so happy all four orders have been a delight and that your Rose of Sharon arrived bursting with buds. We hope they bloom beautifully and we cannot wait to hear how it all looks!

Rated 5 out of 5 stars

I had a great experience buying trees…

I had a great experience buying trees and using the one year replacement warranty. They recently coached me through a transplant question, 7 years after purchase!

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you so much for sharing this! Seven years later and we are still here for you, that is exactly the kind of relationship we love having with our customers. We are so glad the transplant question got sorted out and we hope your trees continue to thrive for many more years to come!

Rated 1 out of 5 stars

Scam

The day I received my trees they were the size of a coffee cup. For the price I paid, I should have grew it myself. They advertise returns but refused to return it. I won't be purchasing from them in the future.

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing your experience and we sincerely apologize for the disappointment. For shrubs we use root size and root mass as a more accurate indicator of maturity rather than height alone. Our team has already reached out via email so please have a look and reply there so we can work toward the right resolution for you.

Rated 5 out of 5 stars

Large selection of plants and trees

Large selection of plants and trees, Excellent shipping time of products and pricing,

18 May 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you so much for the kind words! We are so glad the selection, shipping and pricing all hit the mark. We look forward to your next order!

Rated 1 out of 5 stars

Don’t buy plants/trees over the internet

Very disappointed in the quality of what was delivered. Always go to your local nurseries. That way you’re not buying a pig in a poke, which is what happened to me.

29 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We are sorry your order fell short of expectations and we genuinely want to help. Our team has already sent you an email. Please reply there when you can and we will do everything we can to make it right.

Rated 5 out of 5 stars

I lived in Charlotte NC for 40 years…

I lived in Charlotte NC for 40 years and am very familiar with Fast Growing Trees stationed in Fort Mill, SC. Used to be able to drive on their property and pick out your tree, shrub, etc. They only just do mail orders now but the quality is the same…excellent! In the past 2 years I have ordered several fruit trees and roses from them. I’ve only had one mishap which was not their fault but the “delivery system”. Someone mishandled my box of dwarf apple trees and they arrived broken. I immediately took pictures and informed Fast Growing Trees of the problem. They quickly replaced my trees without question or hassle. I would recommend Fast Growing Trees to anyone!

27 March 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

It is so wonderful to hear from a longtime customer and we are so glad the experience has remained excellent whether picking out trees in person or ordering online. We are happy we could take care of the apple tree situation right away and we look forward to continuing to grow with you!

Rated 5 out of 5 stars

Great nursery

I've ordered trees, bushes and pines for my yard and find them reasonably priced especially when they have sales on their products, they even replaced 2 pines and I just had to pay 10$ shipping, very happy with this company and their customer service!!

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you so much for the wonderful review! We are so glad you have been happy with your trees, bushes and pines and that our team was able to take care of you with the replacements. We look forward to your next order!

Rated 5 out of 5 stars

Excellent customer service

The customer service person I spoke with was very knowledgeable and gave me a good impression of the company.

28 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing this! Knowledgeable and helpful service is exactly what we strive for and we are so happy that came through. We look forward to growing with you!

Rated 1 out of 5 stars

Warranty is Misrepresented on Website

Baby Blue Spruce trees arrived in September and were very nice. Received advice on how to protect during winter months and they were going great this spring. In June one tree is dying. Called Fast Growing Trees for replacement (website and chat indicates very plainly there is a 1 year replacement of non-thriving trees). Representative told me I only had a 60 days replacement because I did not check the box upon checkout for year warranty for $. My bad apparently - didn't see it? too bad. Plus the rep let it slip that they just changed their policy which means, mine was probably automatically covered.
My advice is "read carefully", and save your receipt as they especially highlight the full year replacement but do not broadcast their "60 day policy". They are much more expensive (cost, warranty, shipping) than other online nurseries that plainly list a 60 day replacement and offer free shipping without a purchase limit.

29 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We are sorry for the frustration Linda and we appreciate you sharing your experience. Our warranty timeframe is determined at the time of purchase and is outlined in your order confirmation email. We are sorry the details did not come through as clearly as they should have and we understand how disappointing that must be. Our team has already reached out via email so please have a look and reply when you can.

Rated 1 out of 5 stars

Look elsewhere for trees

Based on my experience with Fast Growing Trees, I wouldn’t order from them again nor recommend them to anyone looking for healthy plants.

I ordered 5 trees back in May. One was from Fast Growing Trees, and the other 4 were from other online tree stores (Conifer Kingdom, Mr. Maple, etc.); all were approximately the same size. I planted all of the trees to the specifications recommended on their respective websites on the day I received them. It’s been about a month now, and all of the trees that I did not receive from Fast Growing Trees have adjusted well and are growing and flourishing, whereas the one tree that I ordered from Fast Growing Trees is pretty much fully dead. All of its leaves browned and dropped within the first 2 weeks of planting.

I’d highly recommend that anyone looking to buy trees online not order from Fast Growing Trees and consider other retailers instead. Even stopping by your local Home Depot or Lowe’s garden center would probably be better. I personally will be sticking to the websites that delivered me trees that are healthy.

1 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We sincerely apologize for the experience and we want to make sure you are taken care of. We noticed you had not yet contacted us about the issue so our team reached out via email to get the ball rolling. Please reply there at your earliest convenience and we will do our best to find the right resolution for you.

Rated 1 out of 5 stars

Ordered a flowering plum tree in May

Ordered a flowering plum tree in May. Tree did not look too good. Had very few leaves on the tree and did not have a root ball, just loose dirt wrapped in burlap. Waited a month to see if its condition would improve. It did not. Contacted customer service and they wanted a long list of questions answered, such as how much sunlight, how much water, what type of soil, pictures, (I sent pics in May) etc. I assume they were trying to dissuade you from pursuing a replacement. They just lost a customer. Was it worth it for them to lose a customer?

28 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for letting us know and we are sorry for the experience. We ask for those details because they genuinely help us determine the best path forward, not to make things difficult. Rest assured our team is here to support you and make sure your planting journey turns out successfully. Kindly respond to the email from our customer support team so we can better help you.

Rated 1 out of 5 stars

My plant arrived dead

My plant arrived dead, I took pictures and shared with customer service while it was still inside the shipping box. Customer service said I had to have it planted anyway. I paid the landscape company to plant it and it never grew. Fast growing trees will not stand behind the warranty and replace it. Total loss of money.

12 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing your experience and we sincerely apologize for the frustration. We want to make sure your concern is reviewed properly and our team has already followed up via email. Please reply there and we will be happy to work toward the right resolution for you.

Rated 5 out of 5 stars

We love our limelight hydrangea tree!

We ordered a limelight hydrangea tree last spring, so this will be the 2nd spring we've had it. We have been very pleased with all of our trees and bushes we've received from Fast Growing Trees!

28 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

This made our day! Two springs in and still going strong is wonderful to hear. Thank you for continuing to trust us and we cannot wait to see what you add to your garden next!

Rated 1 out of 5 stars

Very misleading regarding the size and…

Very misleading regarding the size and quality of the product. I would strongly suggest avoiding them.

24 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for letting us know and we are sorry for the disappointment. We reached out but were unable to connect. If what you received falls outside the range of what you ordered please send photos showing the measurements to support@fastgrowingtrees.com and our team will be glad to review your case and help.

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