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FashionWorld.co.uk Reviews 

2,498
•
TrustScore 4 out of 5

3.9

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very easy to navigate, and they truly appreciate how simple it is to make quick payments through convenient online links. Consumers also love the fantastic selection of stylish clothing available, noting that overall transactions and everyday ordering processes are remarkably smooth and straightforward. However, some reviewers were not happy with customer service, mentioning unhelpful responses and frustrating delays when trying to resolve missing deliveries or incorrect items. A few other people also felt that unexpected high interest charges on balances caused significant annoyance and confusion.

What people talk about most

Payment

Consumers find payment experiences to be mixed, with high disagreement regarding the process. Many customers... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the site is to navigate and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. On one hand,... See more

Order

Customers consistently note negative experiences with order, reporting widespread issues such as sudden... See more

Customer service

Clients share negative opinions on customer service, describing it as extremely poor. Consumers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have three different accounts for when I log in jacamo, fashion world and JDW to them it says the same balance which makes me think that one of my catalogues isn't getting paid?

Company details

  1. Shopping & Fashion

Information provided by various external sources

Fab fashion, family essentials & great value homeware; we've got everything you need for ‘Life Made More’.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(2,498)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Poor service

I ordered a large item on the 16th June and the courier have lost said item. Customer servive have told me I can only reorder the item at the higher price
I have been cut off multiple times by the customer service team

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Vile company

Charging me £30 interest a month on on a £130 order! Illegal what they are doing. Not even replying to my emails. They take literally 30.20 out of my account, but £30 is interest. Scammers. Don't use these. Most customer service can't speak English. Very unhelpful. Reporting to trade and standards scammers.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience using fashionworld

Awful experience using fashionworld. The quality of items is poor, customer service is awful, dont even bother complaining because they investigate themselves so wont uphold a complaint and they trap you with credit apr, starts off ok then bam 66.4%, if you end up struggling to pay and speak with them they dont care, wish i never opened an account with them and warn anyone who does.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible company

Absolutely horrible company, ordered an item, returned it as it looked like someone had used it and bagged it up again , so I sent it back and they told me they never recieved it back , ive tried to prove it but they insist i need to pay for it .... awful company , making me pay for things I don't have anymore.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

GEN Z !!


GEN Z !!! Don't purchase from here !!! - Owner is not responding properly once product is purchased and required to be exchanged. where offline stores are protesting against online shoppers then customers should not entertain such shopkeepers. manager is very rude and disrespectful. Very disappointing experience.

3 April 2026
Unprompted review

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