FashionWorld.co.uk Reviews 

Super easy and quick payment method

I ask for help and received a poor reply which did not help at all.

Sorry been really poorly trying to sort everything now

There is never enough information when we pay, one minute I had a late charge 2 days later I never and may I ad 7.98 I pay they charged me extra 12.00 a time. Never again willing shop with this company as its always the same horrible obnoxious woman and it's the same one. Never again.

Very poor customer service, zero understanding or attempt to assist. Such a shame as the order process is simple but don't think I will continue to use this.

I ordered the Antonia Space Save Dining Set back in March. The item then was recalled due to safety concerns so I took the table apart and it’s been sat in my house waiting for the collection. Weeks went by and I kept getting weekly updates on this. Finally got an email to arrange a collection, filled out the online form for this. The company they’ve chosen to use didn’t send any confirmation emails (yes I checked my spam) and don’t reply to emails. So still stuck with the table and still I have no refund. Safe to say I’m not very happy after waiting weeks for them to sort it out.

Ordered an iPhone 18 Pro Max from them as they were one of the only places still with stock. They cancelled my order the following morning with no explanation other than to check card details.

Contacted customer support and they tell me they can't tell me why my order was cancelled but that I should check my credit file and that would explain why. I ordered by credit card and didn't open a finance account with them so they ran the credit check without my permission.

All customer support would do is escalate my query to be responded to within 5 working days.

TERRIBLE customer service. I would go as far as saying the worst I've ever experienced, and it has had a really negative impact on my mental health. It doesn't matter if the items they sell are good. If they don't offer decent after sales then they shouldn't be selling. I would award negative stars if it was an option.

U3543889

Easy to use easy to pay

Save your money, stayed in for two days so far as been told my parcel was out for delivery to be given 2 different times per day and still no parcel ( they use Evri....yes Evri).

It was so easy to make a payment,loving the online website too,very easy to go around and find what i need.

​I was sent a promo code, which came at the perfect time as I’d just moved. I placed an order for a few bits and paid extra for next-day delivery, only for it to be cancelled out of nowhere the following day.

​When I messaged to find out what was going on, I was told it had been cancelled by mistake. You’d think they’d just fix it, but that was only the start of the headache:

​First, they claimed they couldn't see any promo code on my order, even though I sent them proof. ​

Then someone else promised to reorder everything for me. A week passed and absolute silence.

​When I chased them up yet again, they told me to just reorder it myself, except the promo code was now invalid.

They offered to cover delivery, completely dodging the fact that the actual discount was gone. ​

To top it off, when I asked to escalate it, I was told a resolution could take up to 8 weeks!

​All they had to do was sort their own error out, dispatch the original order at the agreed price, and call it a day.

I would’ve happily carried on shopping with them, but after being passed around and given the runaround like this, I’ll be taking my money to better retailers who actually value their customers.

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