We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I would like to thank and appreciate all the efforts,support provided to us while purchasing our new house . The entire team was very supportive and helpful. Special thanks to Gabby Hughes who kept us... See more
Company replied
I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined an... See more
Company replied
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without wh... See more
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3.5
Average
234 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Alison Whiteside
Alison Whiteside could not have been more helpful. She was kind and considerate to our needs. No matter how many times we rang her she went over and above. Thank you Farrell Hayworth.
2 February 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
It’s great to know that Alison Whiteside provided such considerate and patient support throughout, making sure your needs were always listened to and never feeling like too much trouble. That willingness to go the extra mile is exactly what we aim to deliver.
Your feedback is truly appreciated and reflects the level of care and service we strive for at Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I would highly recommend Farrell and…
I would highly recommend Farrell and Heyworth and there progression team i dealt with Alison Whiteside she sorted any questions I had and resolved them talking to different estate agents and solicitors, sadly my first sale fell through but on the second attempt same again Alison was there at the end of the phone or an email to sort things out and got the job done,so I would highly recommend them when selling your house
10 April 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this and thank you for taking the time to share your experience.
It’s reassuring to hear how supported you felt throughout the process, particularly given the disappointment of the first sale falling through. Having someone proactive and accessible can make a real difference, and it’s great to know that Alison Whiteside was able to guide things forward, liaising with all parties and keeping everything moving through to a successful outcome.
At Farrell Heyworth, clear communication and consistent support are central to how we work, so your comments reflect exactly what we aim to provide for our clients when selling their home.
Thank you again for your recommendation – it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside helped me sell my house and was so reassuring, kind and proactive. She is a safe pair of hands especially for someone like me who is relatively new to the process of selling property and exactly who you'd want in your corner during a very stressful time.
19 February 2026
Unprompted review
Reply from Farrell Heyworth
We’re delighted to hear how supported you felt throughout your sale and thank you for taking the time to share your experience.
Selling a property can feel daunting, particularly if it’s your first time, so it’s great to know that Alison Whiteside’s reassuring, kind and proactive approach helped make a stressful process feel more manageable. Having someone you can trust and feel confident in is exactly what we aim to provide, and Alison takes great pride in guiding clients with care and professionalism.
Your comments really reflect the values we work hard to uphold at Farrell Heyworth, and they will mean a great deal to Alison and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
WOW, Amazing experience.
I have just had amazing experience selling a property through Farrell Heyworth, Cleveleys. But, I would like to take this opportunity to praise the FH Sales Progressor Alison Whiteside. As anyone will know the whole process is a very time consuming ordeal and at times can be quite slow and frustrating. But FH have this amazing person who will take on a sale, grab it by the scruff of the neck and be relentless in pushing the solicitors to completion. Even with my own sale there were a few bumps in the road, but with Alison, she is someone you can communicate with on a personal level which helps immensely. She is extremely attentive to the situation and may I add, she has an amazing sense of humor. For me, that was golden. FH should be very proud to have a person like Alison and the staff of the Cleveleys branch in their ranks. They are a real credit to the estate agency industry. Once again, thank you so much for the hard work put in to get my property sold.
29 April 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to leave such a kind review.
I’m delighted to hear about your positive experience with our Cleveleys office and the exceptional support provided by Alison, who is part of our dedicated sales progression team. Property transactions can be challenging, so it’s wonderful to know that her determination, communication and approachable manner helped guide your sale to a successful completion.
Your praise for Alison and the wider Cleveleys team is greatly appreciated and something we are very proud of. Thank you again for choosing Farrell Heyworth, and we wish you all the very best.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was an absolute credit…
Alison Whiteside was an absolute credit to the company she went above and beyond to ensure the stressful house buying process was made easier keeping me updated chasing outstanding items would 100% recommend the company and especially Alison x
30 March 2026
Unprompted review
Reply from Farrell Heyworth
Thank you so much for taking the time to share your experience.
We’re absolutely delighted to hear such positive feedback and to know that Alison was able to support you throughout what can be a stressful process. Keeping our clients informed and supported every step of the way is extremely important to us, and Alison will be thrilled to know her efforts made such a difference.
Thank you for your recommendation and for choosing Farrell Heyworth – we wish you every happiness in your new home.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayward our CON MEN & WOMEN !!
Farrell Hayward our CON MEN & WOMEN !!! POOR POOR POOR POOR !!! Gareth Fitton.
Tried to use WE BUY ANY HOME & DEVALUED THE HOUSE FOR SALE BY £80,000 IN SECRET SCHEME!!
23 April 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to read that you feel dissatisfied and that this has been your perception of the situation. We take feedback seriously, even when it’s critical.
We’re unable to comment on individual circumstances or valuations in a public forum, and we would also like to clarify that we act independently and have no involvement in the practices or decisions of other companies referenced in your comments.
Our team did attempt to make contact to better understand and address your concerns directly, however we respect your decision not to pursue this further. As always, concerns are best discussed privately to ensure they are handled fairly and appropriately.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I just tried making an inquiry in the fool
I just tried making an inquiry. Simple questions why I'm filling out the section for another person? I have to put N/A and it won't let me Finnish without it.
I tried to make a call but the phone recordings blow you off. Made me realize I want to deal with real people that have real customer service.
1 April 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share this feedback. I’m sorry to hear how frustrating you found the enquiry form and that the phone messaging left you feeling brushed off.
As part of our role, we do ask a small set of questions up front to make sure we’re acting correctly on our client’s instructions and handling enquiries efficiently — but it’s clear that, in your case, the way the form was structured (and the need to enter “N/A”) made a simple enquiry feel unnecessarily difficult. That isn’t the experience we want anyone to have.
We’re also very aware that when someone chooses to call, they’re looking for real help from a real person. If our recorded options made it harder to reach someone, that’s something we take seriously.
We can’t comment on individual circumstances publicly, but we do want concerns like this addressed directly so they can be looked at properly and improvements can be made. Please reach out to your local branch by telephone or email and we will endeavour to help with your enquiry.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Once I contacted Farrell Heyworth they…
Once I contacted Farrell Heyworth they came straight away to our Property, Punctuality was very good, Gemma
gave me and my Partner a great of advice we were unable to complete forms on our Computer Gemma is sending us the forms to complete then we will ask the Library to down load all the info
26 March 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience. It’s great to hear that our team were able to attend promptly and that you felt well supported throughout the process.
I’m pleased Gemma could offer clear guidance and help with the forms when you weren’t able to complete them online — ensuring things are as straightforward as possible is something we care about.
We really appreciate your kind feedback, and we’re glad the next steps are now in hand for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I had a mixed experience with Farrell…
I had a mixed experience with Farrell Heyworth.
Initially, they were excellent very proactive, great communication, and the marketing of the property was strong. They did a great job in getting the property sold STC, and at that stage I couldn’t fault them.
However, once the property was sold subject to contract, the level of service dropped off significantly.
Communication became difficult, callbacks were rare, and getting a clear update was often a challenge. It felt like the urgency disappeared once the sale was agreed.
That said, Natalie did stand out and went out of her way to help where she could, which I appreciated.
Overall, while they are strong at securing a sale, the aftercare and ongoing support throughout the process needs improvement.
At times, I found myself chasing updates and providing more information than I was receiving, which shouldn’t really be the case.
Id definitely shop around more before making the decision to go for FH right away!
10 March 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such a detailed account of your experience. It’s reassuring to hear that the early stages of your sale were handled proactively, with strong communication and marketing that helped secure a buyer quickly.
We’re also pleased to know that Natalie’s support stood out during the process — it’s always good to hear when a member of the team makes a positive difference.
Your comments about communication after the sale was agreed have been noted. Clear and consistent updates are important throughout a transaction, and feedback like this helps us continue to review and refine the service we provide.
We appreciate you sharing both the positives and the areas where you felt we could have done better.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Wow how bad are the reviews
Wow how bad are the reviews
All are accurate, what a bad experience we've just had glad to see the back of them, not one viewing in 4 months charge you £100
Up front, then when you get fed up with the terrible service belive me it's bad, never answer the phone
No wonder there's no views
They want £330 from you to cancel
And threaten you with dept collectors and court action
Absolutely crooks
22 February 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback.
We’re sorry to read that you feel so dissatisfied with your experience. We take comments of this nature seriously, particularly where concerns are raised about communication and service levels.
The upfront charge you reference relates to compliance and marketing set-up costs, which are clearly outlined within our terms of business at the point of instruction. Likewise, any deferred marketing or cancellation fees are detailed within the signed agreement and become payable if the contract is terminated early. These are contractual terms rather than discretionary charges.
That said, we never want a client to feel unheard or unsupported. If you would be willing to contact your local branch directly, we would welcome the opportunity to review your concerns and discuss matters.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Refused a viewing
Called the cleveleys office today to book a viewing,told l have to give them mortgage information and other data sensitive information which l declined,so was not allowed to view.There is no way l was going to give someone who works for a company that l don't know if they even do GDPR training or what they're policy is, and what they do with the information or how it's stored, I doubt if their clients are aware of the potential buyers they are missing out on. I for one will not be looking at any property they have for sale.
17 February 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback.
We’re sorry to hear you were frustrated by our process. We do request basic affordability information before arranging certain viewings. This is not to be intrusive, but to ensure that applicants are in a position to proceed and to protect our sellers from unnecessary disruption.
All personal information is handled in strict accordance with UK GDPR regulations. As a regulated estate agency, we have clear data protection policies, secure systems and ongoing compliance procedures in place.
We completely respect that not everyone will feel comfortable providing information at an early stage, but our approach is designed to balance buyer convenience with our duty of care to our clients. Many of our clients, including the vendor of the property you requested to view, choose Farrell Heyworth specifically because we qualify applicants at viewing stage, helping to ensure that those viewing their home are in a genuine position to proceed.
If you would like to discuss this further, please feel free to contact the Cleveleys branch directly and we will be happy to explain the process in more detail.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Don't go with their recommended fixed…
Don't go with their recommended fixed fee solicitors... absolute rip off merchants. Adding costs on constantly with little to no explanation of what they do to warrant it.
11 February 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback, Joy. We’re sorry to hear you were unhappy with the experience relating to recommended solicitors. While these services are independent from Farrell Heyworth, we do expect transparency and clarity around costs. We would welcome the opportunity to review the details with you, so please feel free to contact your local branch team. Best regards, Jeremy Collins Director Farrell Heyworth
Sara at the poulton le Fylde branch…
Sara at the poulton le Fylde branch couldn’t have been better at viewings. Really helpful and good at her job. Some of the reviews here are not great. I Was unable to leave this on the Google reviews where they are more local and better rated. I can only rate my local experience.
Thank you Sara
23 January 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience. We’re pleased to hear that Sara at our Poulton-le-Fylde branch provided such helpful and professional support during your viewings.
Please do not hesitate to contact us again if we can be of any further assistance.
Best regards
Jeremy Collins
Director
Farrell Heyworth
this company are scumbags they'll make…
this company are scumbags they'll make up debts that are not owed and even when said debts are wrote off in writing (after not owing them in the first place) they'll persist to call you a liar they'll lie about the terms of section 21s and if you are thinking of using them don't as specially as a new renter/buyer. they'll throw you into a run down property then when you contact about problems for repair they will send the worst servicemen out and not tell the actual landlord a thing other then they've sent someone out without explaining the gravity of the issues, all round communication is poor and their customer service is none existent I sincerely hope this company gets boycotted or other potential customers see this review and think F that. they are not worth the hassle
20 January 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback. We’re very sorry to read how strongly you feel and to hear about your experience. This is not the standard of service we aim to provide, and we take comments of this nature seriously.
Matters relating to rent, notices and maintenance are always handled in line with legislation and the terms of the tenancy, and we would never knowingly pursue charges that are not owed or misrepresent a tenant’s position. Where repairs are reported, our role is to notify the landlord and either facilitate contractors chosen by them or act on their instructions, while keeping all parties informed.
We appreciate that situations can become frustrating, particularly where there are disagreements or delays, and we would genuinely welcome the opportunity to review the specific issues you’ve raised. If you’re willing, we would encourage you to contact our lettings team directly so your concerns can be looked into properly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
AVOID PROPERTY MANAGMENT AT ALL COSTS !
AVOID FARRELL HEYWORTH FOR PROPERTY MANAGEMENT.
In over 40 years of property investment, have never come across such predatory practices.
Utterly incompetent. Totally disorganised.
Dishonest "pet" contactors based miles away charge a fortune to attend - suspect sharp practice. A landlord should be able to count on honesty, competence and reliability of agent and contractors working on behalf of their clients and trust the services offered.
Staff had zero competence in assessing contractor specifications and estimates.
Agent points out terms and conditions, but with abject failures in service, termination of contact remained hugely expensive. The organisation and set up is like a utility company: Long waits on the phone, passed from pillar to post, Central office.
Despite most office staff being polite and willing but the company is rogue.
Not fit for purpose.
Should not be permitted to trade
1 June 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to leave your feedback. We’re sorry to read that you feel so strongly and appreciate the opportunity to clarify a key point.
When maintenance is required at a managed property, the decision on who carries out the work always sits with the landlord. We are very happy to facilitate contractors of a landlord’s choosing, or alternatively we can recommend contractors we have previously worked with if this is preferred. There is no obligation to use any supplier suggested by us.
All fees and notice periods relating to management agreements are clearly set out within our terms of business at the outset, and our aim is always to be transparent and compliant in how we operate.
We’re pleased to hear your comment regarding our office teams, and we would welcome the opportunity to discuss your concerns in more detail if you wish to contact our lettings team directly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Reply from Farrell Heyworth
Thank you for your feedback. We’re sorry to hear that you feel this way, as this is not the experience we aim to provide. We would welcome the opportunity to understand your concerns and review what has led to this impression, should you be willing to share further details with your local branch.
Best regards
Jeremy Collins
Director
Farrell Heyworth
By far the worst letting agent I have…
By far the worst letting agent I have ever dealt with. Their conduct throughout my tenancy was disgraceful. They allowed tenants to live in unsafe and unacceptable conditions, including damp and black mould in the property, with a child living there, as well as issues with rats. Despite these serious concerns being raised, communication was extremely poor and problems were not properly addressed. After a six-year tenancy, they are now attempting to deduct money from my deposit for minor holes in the walls that were filled, which is completely unreasonable and is currently being challenged through the deposit dispute process. Overall, their behaviour has been unprofessional and unacceptable. I would not recommend this company to anyone.
ZERO STARS waiting 1 month to for my deposit is unacceptable, considering new tenets are in their now there is no reason to hold my deposit.
8 December 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience, Natalie. We’re very sorry to hear your concerns regarding the condition of the property, communication and your deposit. This is not the standard we aim to provide. We would welcome the opportunity to review this matter in detail, particularly regarding the maintenance issues and deposit dispute. Please contact our Lettings team with your details so this can be investigated fully. Best regards, Jeremy Collins Director Farrell Heyworth
Farrell Heyworth came out to value our…
Farrell Heyworth came out to value our house. Lady claimed to be from the area and have a good knowledge of the local market. She valued the house at £120k. After 8 days on the market, with another company, the house has sold for £145k.
26 November 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to leave your feedback. We appreciate you sharing your experience and we’re pleased to hear that your property has now sold successfully.
Valuations are provided as a professional opinion based on market conditions, comparable evidence available at the time and buyer demand, and they can vary between agents. Ultimately, the final sale price is determined by the market and the level of interest generated once a property is launched.
We wish you all the very best moving forward and thank you again for taking the time to comment.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Don't do business with Farrell Heyworth
I had a property and a tenant that was looked after by Farrell Heyworth who were rubbish. It needed a new cooker so through Farrell Heyworth I ordered a Beko £654.00. which they installed. A few weeks later the tenant left and I went into the property to find they had installed a very cheap Electra and never informed me nor refunded me I have told them I want either a refund or a Beko cooker installing but this was weeks ago and nothing has happened.
8 October 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback. We completely understand your frustration regarding this situation and apologise for the error made by the contractor who installed the incorrect oven.
We can confirm that arrangements have now been made for the appliance to be removed and for a full refund to be issued. We’re very sorry for the inconvenience this has caused and appreciate your patience while we’ve worked to resolve the matter.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Terrible communication
They sell you the dream when they come and view your property to put it on the market but once you have signed on the dotted line communication is terrible. Delayed response to emails and phone calls. Updates very limited unless I chased them.
I wouldn't recommend this company and won't be using them if I ever decide to move house again. I paid a lot of money for very little in return.
Made my whole buy and sell process a lot more stressful then it already was.
3 October 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback, Jennifer. We’re sorry to hear you felt communication was lacking during your experience. We understand how important regular updates are throughout the sales process and will take this on board. We would welcome the opportunity to review this further, so please contact your local branch team. Best regards, Jeremy Collins Director Farrell Heyworth
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