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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item as described. Good Prada Scarf. I like it. Fast delivery. Why not five stars? I used to shop more often at Farfetch. Now I no longer have access to my favorite brands such as YSL.
Company replied
Amazing and fast delivery. Reliable when it comes to item authenticity. One does not have to worry whether the item is real or fake. Farfetch is my go to online shopping platform if I want to treat my... See more
Company replied
Really happy with my order! Delivery was very fast and everything went smoothly. The bag was packed very carefully and arrived in perfect condition, exactly as described. The return instructions were... See more
Company replied
Company details
- Online Marketplace
- also in
- Children's Clothing Store
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.
Contact info
United Kingdom
- customerservice@farfetch.com
- www.farfetch.com
4.2
Great
69K reviews
Asks customers to review
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Always very good products and service!
5 October 2026
Unprompted review
Reply from Farfetch
Hi Neslihan,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Great products and service
Great products and service! LOVE the tasteful high-end designer brands FarFetch’s sells! I bought a black long sleeve Jil Sander sweater and short sleeve red, white and black striped Dolce & Gabbana polo shirt! Both were either sold out (or not sold at) at all my favorite stores (Neiman’s, Saks, Bergdorf and Nordstrom), so, thankfully FarFetch had them in my size! They also shipped everything quickly and smoothly, thanks to UPS!! I was able to choose the option to pick up my orders from a UPS Store near my home at my convenience, without having to waste my time waiting and guessing which day and time my order would be delivered— which is what Fed Ex makes you do (and sometimes they’re a day late delivering orders)! This is the 2nd time I’ve ordered from FarFetch —and plan on doing so again!!
2 October 2026
Unprompted review
Reply from Farfetch
Hi Jose,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Fantastic quality products
Great quality products. Have never been disappointed. Shipping speed is extraordinary.
2 October 2026
Unprompted review
Reply from Farfetch
Hi Catharine,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Outstanding selection
Outstanding selection, fast shipping and delivery.
12 October 2026
Unprompted review
Reply from Farfetch
Hi Susanna,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Reply from Farfetch
Hi Jean,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Excellent service
Delivered fast, the products are great and exactly what I ordered
12 October 2026
Unprompted review
Reply from Farfetch
Hi Roxana,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Love the product offerings
Love the product offerings. Excellent pricing for the quality. The shipping is quick and if a return is required it is efficient and easy to conduct. Safe and secure online transactions.
13 October 2026
Unprompted review
Reply from Farfetch
Hi Angela,
Thank you so much for your glowing review! We are thrilled to hear that you love our product selection, competitive pricing, and secure shopping experience. It's fantastic to know that both our fast shipping and hassle-free return process have consistently met your expectations!
We truly appreciate your support and look forward to serving you again soon at FARFETCH!
FARFETCH
Perfection!
It is wonderful to find the items I like to wear and to find them at affordable prices with punctual delivery is AMAZING! Thank you for always delivering promptly!!
16 September 2026
Unprompted review
Reply from Farfetch
Hi Wendy,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
My first clothing/shies option
I always consider Farfetch as my first option for clothing, shoes and accessories. I can always find my size, the color and specifics I’m looking for. Fast delivery and the garment are always in flawless conditions.
14 October 2026
Unprompted review
Reply from Farfetch
Hi Jorge,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Perfect flip flops!
I often find what I am looking for at great prices at Farfetch. These rockstud flip flops were not exception! Exactly what I wanted and fast delivery!
25 September 2026
Unprompted review
Reply from Farfetch
Hi Tiffany,
Thank you so much for your fantastic review! We are thrilled to hear that you found the Rockstud flip-flops you were looking for at a great price and that they arrived so quickly. Delivering exceptional value, exact matches for your favorite luxury pieces, and fast shipping is what we always aim for!
We truly appreciate your continued trust in FARFETCH and look forward to helping you find your next great deal soon. Have a wonderful day!
FARFETCH
Order was never processed
I ordered a shirt with a promised delivery date of 2-5 business days. I began to get worried after 2 days, as there was no activity regarding the order being processed or prepared. I called Customer Service on day three, and I was reassured there was no delay and that I would receive my item early or within the promised time. I had a very important event to attend and receiving the item after day 5 would be too late. The order status never changed, and I received an email that the item would now arrive after an additional 3-4 days. I ended up canceling the order. I understand delays happen, but very disappointed that this happened.
8 October 2026
Unprompted review
Reply from Farfetch
Hi Star,
We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide.
We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.
If you have additional feedback or need help with an unresolved issue, please send an email to customerservice@farfetch.com.
FARFETCH
Reply from Farfetch
Hi Rebecca,
We are truly sorry for the frustration caused by our exchange process and the extra shipping fees. We would like to look into your order to see how we can assist you further.
Could you please reply to the Trustpilot request with your order number and email address?
FARFETCH
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent delivery and customer service! I had to return an item I purchased, and they collected it from my home and processed my refund incredibly quickly. The whole process was smooth, easy, and hassle-free. Definitely one of the best online stores I’ve ever shopped with! Highly recommended!
Flavia🌹
9 October 2026
Unprompted review
Reply from Farfetch
Hi Flavia,
Thank you so much for your glowing review and high recommendation! We are thrilled to hear that you had such a seamless, hassle-free experience with our home collection and fast refund process. Providing convenient and exceptional service from delivery to returns is always our top priority at FARFETCH!
It truly means the world to us to be considered one of your favorite online stores. We look forward to welcoming you back for your next purchase soon!
FARFETCH
Fast delivery...real easy returns {if…
Fast delivery...real easy returns {if needed} Tariff included so no surprises.
14 October 2026
Unprompted review
Reply from Farfetch
Hi Steve,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our fast delivery, hassle-free return process, and transparent pricing. Ensuring that all duties and taxes are included so there are no unexpected surprises at checkout is a key part of making shopping with FARFETCH as seamless as possible!
We truly appreciate your support and look forward to welcoming you back for another great experience soon. Have a fantastic day!
FARFETCH
Reply from Farfetch
Hi JW,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Everything worked OK
Everything worked OK, the products came perfect and shipping was in time
14 October 2026
Unprompted review
Reply from Farfetch
Hi Juan,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Horrible
Horrible! Item kept by customs. All duties paid. Numerous paperwork. Done! Still nothing…
P.S. Case 6TE3TJ - SG0189718530.
14 October 2026
Unprompted review
Reply from Farfetch
Hello Anton,
Thank you for sharing your feedback with us.
We're sorry to hear that your recent shopping experience didn't meet your expectations.
To assist you better, we need some additional information, as we don’t have access to your account details on this platform.
Could you please reply to this message with your order number, email address, or return reference?
We’re here to help and look forward to resolving any issues for you.
FARFETCH
Excellent service
Quick and easy order process and received the goods in 2 days!
2 October 2026
Unprompted review
Reply from Farfetch
Hi Julie,
Thank you so much for your great review! We are delighted to hear that you experienced a quick, easy ordering process and received your item in just two days. Providing a smooth, hassle-free shopping experience with fast delivery is always our top priority!
If you ever need any assistance in the future, please don't hesitate to reach out. Have a wonderful day!
FARFETCH
Products are exactly like the images
The product was identical as announced (even better in person), my package arrived very fast and I love Farfetch for the variety of products and how easy is to buy and check the informations. Is a website I really trust.
7 October 2026
Unprompted review
Reply from Farfetch
Hi Alexia,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Extreeeemly fast shipping!!!
Extreeeemly fast shipping which made this experience great! I've purchased quite a few pairs of shoes and when you're looking forward to receiving something and you're forever waiting on it, it dampens your mood, but not this seller, I received my shoes so quickly that it made my experience so much more enjoyable! I would purchase from this seller again and again if they were to keep up this pace of shipping. Not to mention, the shoes are absolutely beautiful!
8 October 2026
Unprompted review
Reply from Farfetch
Hi,
Thank you so much for your enthusiastic review! We are delighted to hear that you were blown away by the lightning-fast delivery and that your beautiful new shoes arrived so quickly. We completely agree that fast shipping makes all the difference when you're excitedly waiting for a purchase! Knowing that this was one of your best shopping experiences truly means the world to us.
We sincerely appreciate your support and look forward to delivering your next favorite pair just as quickly! Have a fantastic day!
FARFETCH
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