I ordered a pair of Horsebit mules; when they arrived and I opened the box, there was a pungent chemical smell—the kind often found in street-market knockoffs, whereas I’ve never encountered such an o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item as described. Good Prada Scarf. I like it. Fast delivery. Why not five stars? I used to shop more often at Farfetch. Now I no longer have access to my favorite brands such as YSL.
Company replied
Amazing and fast delivery. Reliable when it comes to item authenticity. One does not have to worry whether the item is real or fake. Farfetch is my go to online shopping platform if I want to treat my... See more
Company replied
Really happy with my order! Delivery was very fast and everything went smoothly. The bag was packed very carefully and arrived in perfect condition, exactly as described. The return instructions were... See more
Company replied
Company details
- Online Marketplace
- also in
- Children's Clothing Store
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.
Contact info
United Kingdom
- customerservice@farfetch.com
- www.farfetch.com
4.2
Great
69K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are the best
You are the best with everything: website, product, delivery and customer service
.
14 October 2026
Unprompted review
Reply from Farfetch
Hello Venus,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order ____” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH
Cheaper than the shops and super quick…
Cheaper than the shops and super quick delivery x
8 October 2026
Unprompted review
Reply from Farfetch
Hi Macroy,
Thank you so much for your sweet review! We are thrilled to hear that you found great value with us and enjoyed super quick delivery. Providing top luxury pieces at great prices with fast shipping is always our goal at FARFETCH!
We appreciate your support and look forward to welcoming you back again soon
FARFETCH
Great communication along with frequent…
Great communication along with frequent updates each step of the way
7 October 2026
Unprompted review
Reply from Farfetch
Hi,
Thank you so much for your wonderful review! We are delighted to hear that you appreciated our communication and frequent updates throughout the delivery process. Keeping you informed every step of the way is always our top priority at FARFETCH!
We truly appreciate your support and look forward to serving you again soon!
FARFETCH
As always… everything perfect from…
As always… everything perfect from start to finish.
Perfect shopping experience, correct pricing and fast delivery.
26 September 2026
Unprompted review
Reply from Farfetch
Hi Pat,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
My shoes arrived on the promised date.
1 October 2026
Unprompted review
Reply from Farfetch
Hola Fernando,
Gracias por tomarse el tiempo para compartir su amable comentario. Es muy importante para nosotros que haya tenido una experiencia positiva, y esperamos que siga eligiendo a FARFETCH como su destino de moda de lujo.
Si hay algo más en lo que podamos ayudar, envíenos un email con el título “Trustpilot Review: Order ____” para customerservice@farfetch.com. Será un placer ayudarle.
FARFETCH
Great attention was paid to the issue I…
Great attention was paid to the issue I had with the delivery service. Customer support answered every question, and thanks to their efforts, FedEx admitted they had lost my order.
2 October 2026
Unprompted review
Reply from Farfetch
Hi Dmitry,
Thank you for sharing your experience with us! While we are deeply sorry that FedEx lost your package, we are so glad to hear that our customer support team was able to advocate on your behalf, keep you informed, and resolve the investigation smoothly.
Ensuring you receive attentive, dedicated care—especially when delivery issues arise—is always our top priority at FARFETCH.
FARFETCH
No mess no fuss
Amazed that my international order arrived so quickly and without any fuss. Other than 50% duty in SA ... but I'm thrilled and already looking at my next purchase(s).
1 October 2026
Unprompted review
Reply from Farfetch
Hi Are,
Thank you so much for your wonderful review! We are thrilled to hear that your international order arrived so quickly and smoothly, and that you are so happy with your new purchase! While customs duties set by local authorities can certainly be a steep addition, we are delighted to know that your overall experience was a great one.
We truly appreciate your support and can't wait to help you with your next luxury find! Have a fantastic day!
FARFETCH
Wrong color
I ordered a specific pair of trainers and got a completely different color. I'm not planning on returning them because I'm not totally unhappy with the color you sent me, and I'm pretty sure they didn't send the right one because they are out of stock. However, I do believe you should do something in order to compensate. Other than that, the shipping was fast and the size was right, fortunately.
8 October 2026
Unprompted review
Reply from Farfetch
Hello Jay,
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
We have your account details and will be following up with you via email to help with any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com if you would like to contact us directly.
FARFETCH
all the fees are up front and not at…
all the fees are up front and not at checkout
5 October 2026
Unprompted review
Reply from Farfetch
Hi Sam,
Thank you for your review! We are so glad to hear that you appreciate our upfront pricing. We strive to provide complete transparency so that all duties, taxes, and fees are included right from the start, with no hidden costs or surprises at checkout.
Thank you for shopping with FARFETCH, and we look forward to serving you again soon!
FARFETCH
Received quickly..Item is as described……
Received quickly..Item is as described… in excellent condition.
I’m extremely happy with my purchase!!!
Thank you
14 October 2026
Unprompted review
Reply from Farfetch
Hi Aikaterina,
Thank you so much for your wonderful review! We are thrilled to hear that your item arrived quickly, matched its description perfectly, and reached you in excellent condition. Knowing that you are extremely happy with your purchase truly brings a smile to our faces!
We appreciate your support and look forward to welcoming you back to FARFETCH again soon!
FARFETCH
I bought Mui Mui eye glasses that I had…
I bought Mui Mui eye glasses that I had on my wishlist for a while! They were $298 and that price was discounted! Two days later before I even received them they were priced at $264! I called to receive a credit and was told I would have to return $298 pair and purchase $264…
I don’t know any shops that I shop at with that policy! Within a set time if the product goes on sale, they credit your account!! This will affect the way I shop at FF! Was very upset, was the dollars and mostly the principle!!
29 September 2026
Unprompted review
Reply from Farfetch
Hi Whyme
We are truly sorry for the frustration caused by the price change and our adjustment policy. We understand why this was disappointing and appreciate your feedback on the process. Because FARFETCH is a global marketplace with prices set directly by our partner boutiques, we are unable to issue price adjustments or account credits.
If you would like assistance with returning the item or placing a new order, please contact us at customerservice@farfetch.com.
FARFETCH
The company is ok
The company is ok. Fast shipping
The issue was with the shoes. The product quality was not like expected
28 September 2026
Unprompted review
Reply from Farfetch
Hi Katya,
We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide.
We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.
If you have additional feedback or need help with an unresolved issue, please send an email to customerservice@farfetch.com.
FARFETCH
Reply from Farfetch
Hello Ari,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order ____” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH
Excellent delivery and prices are fair
The prices are fair and the delivery was faster than expected. I received all the products and they are all original. The website is also easy to use and the discounts are nice that we can get. I truly recommend it!
7 October 2026
Unprompted review
Reply from Farfetch
"Hello Alberto,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order ____” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH"
Good service
The delivery is pretty fast, and their customer service is also really efficient. I like that they don’t take too long to reply, I would just prefer if they had a discount for the delivery service.
13 October 2026
Unprompted review
Reply from Farfetch
Hello Vivian,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order ____” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH
After contacting Customer Service…
After contacting Customer Service several times, my issue remains unresolved. I received sneakers in the wrong size due to Farfetch’s mistake, yet I am still expected to pay for the return shipping. It is disappointing that I have to bear the cost of an error that was not mine.
7 October 2026
Unprompted review
Reply from Farfetch
Hello Mónica,
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
We see that a member of our Customer Service team is already looking into this issue for you. We’ll gladly share your feedback with our teammate to make sure that the proper care and attention are given to this case.
FARFETCH
Always good products as expected also…
Always good products as expected also shipping on time
14 October 2026
Unprompted review
Reply from Farfetch
Hello Borrero,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order ____” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH
Reply from Farfetch
Hi Thokozane,
Thank you so much for your kind review! We are delighted to hear that you are happy with our service. Providing a seamless and enjoyable shopping experience is always our top priority at FARFETCH.
We truly appreciate your support and look forward to welcoming you back again soon!
FARFETCH
I received the product without a box
I received the product without a box
Without a proper packaging
Order number: D7Q96K
This is an expensive bag and farfetch supposed to deliver and handle the delivery and the product packaging is a proper way.
I ordered this bag as a gift and it is not presentable as a gift at all.
Very disappointed, i’ve been ordering from farfetch for years now ( u can verify that) and i think this will be my last time buying from here.
14 October 2026
Unprompted review
Reply from Farfetch
Hi Yara,
We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide.
We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.
If you have additional feedback or need help with an unresolved issue, please send an email to customerservice@farfetch.com.
FARFETCH
Reply from Farfetch
Hi Dragos,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.