Finance of America Reverse Reviews 619

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Our home was paid for. We took a reverse mortgage for some home repairs. In October 2018, we received $9,400.00. This is the total amount of cash we have received.. period except a yearly deduction of... See more

Rated 1 out of 5 stars

Due to the recent passing of my aunt instead of asking for the only amount that she ACTUALLY took they want the whole line of credit! They also don't forward mail so how is someone from another state... See more

Rated 1 out of 5 stars

Well unless your home is worth $200,000 or more, don't bother contacting this company because they could care less about you. Their CEO lives in a multimillion dollar mansion and doesn't want to be bo... See more

Rated 5 out of 5 stars

Our experience was, by and large, quite positive. Our first loan officer was very enthusiastic and a bit too chatty, but she did a good job getting things started. She could have explained a few thi... See more

Company replied

Company details

  1. Mortgage Lender
  2. Financial Institution

Written by the company

NMLS ID #2285 (www.nmlsconsumeraccess.org) • BBB A+ rating & preferred partner of the Financial Planning Association • Industry's only concierge team to work one on one with borrowers' post funding to ensure positive long-term outcomes • FAR retains servicing of loans and has commitment to borrower for life • Proprietary product HomeSafe® - lending limits up to $4m • One of the oldest reverse companies • Offers additional income stream - homesharing through Silvernest


Contact info

2.2

Poor

TrustScore 2 out of 5

619 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best in the business!

Pleasant, friendly, and very helpful all the way through the process.

29 April 2023
Finance of America Reverse logo

Reply from Finance of America Reverse

Great to hear! So happy you had a good experience. Please let us know if you have any questions.

Rated 5 out of 5 stars

In January

In January, Mary called me back in three minutes! and then began the loan process. She made it easy!
I received my loan before my HELOC became due in April.
Every step of the way was smooth. I could not be happier! THANK you Mary S.!

26 April 2023
Finance of America Reverse logo

Reply from Finance of America Reverse

Thank you for sharing your experience!

Rated 5 out of 5 stars

The representative was very…knowledgeable.

The representative was very knowledgeable informative diligent and a real asset to your firm.

22 April 2023
Finance of America Reverse logo

Reply from Finance of America Reverse

Thank you so much for the feedback! We strive to do our very best for our borrowers. Please reach out if you have any questions.

Rated 5 out of 5 stars

Finance of America treated us fairly…

Finance of America treated us fairly and professionally. Linda Carney was our agent, and she guided us all the way to closing.
The timelines she laid out were spot on; we were lucky to deal with her!

19 April 2023
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Reply from Finance of America Reverse

Wonderful to hear! Thank you for sharing your experience. Please reach out to us if you have any questions in the days, weeks, and years to come!

Rated 5 out of 5 stars

Very easy

Very easy, our representative was informative, and kept us informed of each step.

13 April 2023
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Reply from Finance of America Reverse

Get to hear! Thank you for choosing FAR!

Rated 3 out of 5 stars

I would have rated it a 5 for service

I would have rated it a 5 for service. But they raised the interest rate and lowered the payout TWICE during the process.

1 April 2023
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Reply from Finance of America Reverse

We're sorry you didn't have a better experience. We don't control interest rates, and the entire mortgage industry is currently experiencing unprecedented market conditions. But we look forward to serving you in the months and years to come. Please let us know if you have any questions or concerns.

Rated 5 out of 5 stars

Dana is great to work with

Dana is great to work with. She made things go quickly and easy.

2 April 2023
Finance of America Reverse logo

Reply from Finance of America Reverse

Great to hear you had a good experience with Dana!

Rated 5 out of 5 stars

So far so good

Great communication and support

25 March 2023
Finance of America Reverse logo

Reply from Finance of America Reverse

We're hear to answer any questions you may have. Thanks for the 5 stars!

Rated 5 out of 5 stars

5 stars

Hi,

I would like to take a moment to share my experiences with Alexis Torres for my mother reverse mortgage loan. Alexis and his team did a wonderful job to process our loan. He has great knowledge about the loan processes and understood our problems. He provided alternate solutions for us to meet each requirement. The entire process was smooth, and Alexis communicated with us at every step with emails and phone calls. We had terrible experiences with Washington Mutual but thankful that we switched to Finance of America. We definitely will recommend Finance of America to other family members and friends.



Sincerely,

Kevin

10 March 2023
Finance of America Reverse logo

Reply from Finance of America Reverse

Hi Kevin, we so glad you had a great experience with Alexis! If you have any questions, please don't hesitate to call us.

Rated 5 out of 5 stars

Answered all questions and the timing…

Answered all questions and the timing of documents.

19 February 2023
Finance of America Reverse logo

Reply from Finance of America Reverse

We're so glad you had a good experience. Please reach out to us with any questions. We're always here to help!

Rated 5 out of 5 stars

Jason Chambers from Finance of America…

Jason Chambers from Finance of America was recommended to me by my brother. Although skeptical, I contacted him.

What I found was Jason was forthright, very candid, knowledgeable, and honest. It was refreshing to be dealing with someone who is very professional. Although he did an assumptive close, he had answered all of my questions in a truthful concise manner.

Please keep in mind, it is important to do your own due diligence if you sign up for this. That being said, Jason earned my business and got me into a program that suited me best.

9 July 2022
Unprompted review

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