FanBasis Reviews 

GREATEST PAYMENT PROCESSING SOLUTION FOR ANY BUSINESS THAT SELLS DIGITAL SERVICES.

The security and good feeling I have for using this app is amazing. The pain of having your funds withheld is unbearable, finally there's a solution!

Also the team is just very nice and they have great customer support! - Clipbait (Shortform-Content Agency)

Cam did a great job at walking me thru the entire Fanbasis product, and dashboard. I did not know the services included so much value and he articulated everything extremely well and allowed my first introduction of Fanbasis to be very positive. I am excited to utilize the system and looking forward to a long last relationship as a customer with the company. If the rest of the experience reflects anything as Cam gave me, I will be a customer for a long time.

My boy can has taken great care of me and definitely helped me with my payment processing

As a content creator/ influencer selling my high ticket info product on this app, I've had nothing but the best experience with Fanbasis. Traditional payment processors like stripe and square don't understand the nature of info products, and don't let you sell them. I had issues with fradulent chargebacks, and just overall a bad experience using these traditional payment processors. Fanbasis also puts you in contact with a personal rep, who you have access at all times able to answer all your questions and directly help you whenever you want. I want to give a shout out to Cam, absolutely amazing guy and has always been there for me every time I need. The costs for fanbasis compared to whop- another info product processor-is so competitive and much better as well. If you are selling an info product as an influencer and content creator, you can't go wrong with fanbasis

Phenomenal experience with Fanbasis overall. Cam is always there to assist me at any time during the day and he answers super fast. Unlike other payment processors, the team and support is 10/10, not some random Indian that has the same access to you and thinks you don’t know how to work the payment processors.

Ross was fantastic at explaining all the features of the platform and throughly addressing any concerns I had on our call. Grateful for his knowledge and patience! Excited to use the platform and recommend my clients to do the same.

Been with a lot of processors through my business, Fanbasis has the best support with disputes, lowest fees, and quick support

Shoutout Camm for being a big help

Fanbasis is the reason we're alive today.

If it wasn't for Cam and the team at Fanbasis, our business would've gone under at this point.

We were using Stripe, processing over 200K per month there, until one day, we randomly get shut down, and they take a 30K hold. We had no way of getting paid.

I made a few phone calls, talked to a few people to hear about Fanbasis, and it was a non-brainer for me.

They don't give you a support rep, you get a TEAM of 5 people on your account, responding within 15 minutes, I don't have a single complaint.

I've transacted around $220K through fanbasis already and it's been smooth, fast, easy, just incredible.

Got nothing bad to say. Highly recommend

Amazing payments processing platform! Feels good having a team that takes care of you when you need anything. Shout out Cam for the phenomenal onboarding experience!

Great company that is all about supporting their users of the platform. Carter Ingersol at FanBasis is top notch at onboarding his clients and supporting them in all aspects when it comes to getting the ball rolling.

You can’t find a better company to run your business through, and you won’t find a better guy than Carter to support you with that initial setup.

It is an awesome company Offering solutions to me for my clients!!! Camm was absolutely amazing and Jay was a rockstar!!!!

On June 08, 2025, I made purchases of $99.00, $197.00, and $29.00. I want these amounts refunded.  
I have contacted the company at 1-305-786-5481 many times, plus emailed this request, and have gotten the runaround as to why they will not send my refunds. They sent instructions in a foreign language, which I can not understand  
The company name is Fanbasis Astrolab USA
I have logged a complaint with my credit card company, seeking a refund. 

Several attempts to contact anyone & no communication regarding their processing of unauthorized/ fradulent transaction. The money is in their hands from both sides. They seem to be in no hurry to remediate. CFPB and FTC should look into this company.

They have no competition. I’ve tried various different payment processors, Payoneer, Stripe, PayPal… and the list goes on, but FanBasis is in a league of their own. Their customer support replies in seconds. Carter has been a huge help with everything. Carter onboarded me, got me setup real quick and whenever I have any questions, he responds instantly. Their whole team is insanely good at what they do. But not just that, they let you take payment with anything including Apple Pay, google pay, after pay and even cash app. They’ve never held my funds once irrespective of how big the amount was. I sound like they paid me to say this, but I honestly have never had a better experience than this.

The absolute best payment processor I’ve ever used. Seamless onboarding process, great customer services, very user friendly backend and so many more great things I could say about them. I love it.

Was honestly surprised to see so many negative reviews, until I realized that most of them are for companies that process payments on Fanbasis, not reviews for Fanbasis themselves.

The team at Fanbasis has been one of the most supportive, transparent, and responsive teams I have ever worked with for our Growth Partner Agency. All of our clients use them. Shoutout Yash, to Lyle, Tony, and the rest of the team. They're not just a payment processor and a great education platform, but they truly care about the success of all of their users.

Their support response time is unmatched (in less than a minute at times, don't want to set improper expectations though lol), but they have also referred us clients to help us scale, always follow through on their word, and have a world class product.

I have used other processors with content hosting platforms, and have been transparently misled and lied to about fees, financing options, and even referral commissions. I never have to worry about the integrity of this team, and have not heard a single negative review from anyone I know in the high-ticket industry.

Keep up the great work team 💪

I have tried over 6 different payment processors, including stripe, payoneer, paypal, wise, square and paystack... and none come close to Fanbasis. Idk why I never heard of them before, but they onboard you personally, the customer service is insane and they never hold your funds, like never. Plus you can use apple pay, after pay, cashapp... and we're based in Africa which is the craziest part.

If you were to ask me what’s the absolute best payment processor for high ticket a few months ago I would have said another processor. Today, I have to be honest, the guys at Fanbasis are incredible. Great support, they listen to you and I love where the company is heading. In all honesty, we also use Whop, I like them very much as well. My advice: if you currently have Whop open yourself Fanbasis and check it out. They won’t disappoint you.

Absolutely amazing company! They truly have a hands on approach when it comes to payment processing, integrations, automations and most importantly support. You need a company that when you have a problem you have someone who is a real human you can talk to that can walk you through how to solve your issue. Highly recommend!

Very easy onboarding process and has everything we needed to make processing payments and getting financing for our clients put in place !