I really like Fanatical's bundles, with discounts... Well, I like walking through every item in bundle, compare prices with Steam, select optimal items I'd like to take. Had no issues with them, exc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a huge fan of Dynamite Entertainment's Comic Book offerings and as long as you keep adding new offerings I'll keep buying. I also love series you've released in the past from Darkhorse Comics, Elf... See more
Company replied
Fantastic place for deals. I really like Fanatical because of the lower prices on steam keys. Most importantly for me is that they work directly with devs to get keys and I trust their payment proce... See more
Company replied
The good : - Clear Instructions . - Clean user interface . - Site didn't lag or stuck at any point , and i went back and forth the pages a lot ! - Shopping cart didn't reset , even if i... See more
Company replied
Company details
Written by the company
Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.
Fanatical.com
Written by the company
- About Fanatical
- We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
- Our Community
- We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
- Instant Download
- Access your game keys immediately and start playing! No waiting, no fuss.
- Our History
- Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.
Officially Licensed Keys
Guaranteed official keys for ALL purchases from Fanatical!
All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.
Contact info
The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH, Rugeley, United Kingdom
- Opening hours (UK time): Monday to Friday 9am to 5.30pm; Friday 9am to 3.30pm
- support@fanatical.com
- www.fanatical.com
4.7
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Almost perfect
Almost perfect - I wish there was a way to avoid getting games I already own and / or have a tiny bit of control over what type of games I'm getting (maybe a blacklist of genres? Like, I don't want FPS in my mystery bundle, I can choose not to include them)
6 July 2026
Reply from Fanatical.com
Hello,
Thank you for the 4★ rating! We do understand that having some control over the game you might get would be helpful, especially to avoid duplicate games or just games you don't want.
We have noted your feedback accordingly and will definitely see if we can improve this in the future.
Kind regards,
Customer Support Team
A very dependable Steam key seller
I’ve been buying games from Fanatical for quite a few years now, to the point I still remember when they were called BundleStars, ages ago. They’ve never done me wrong, and still have some of the deepest discounts around, so I’ll likely be buying from them for years to come. They’ve also improved the smoothness of their checkout experience quite a lot through the years; you used to occasionally have to wait about a half an hour for your order to process before you got the keys, but everything is easy and instantaneous nowadays. Fanatical is definitely one of the best PC game stores around.
11 July 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It is definitely amazing to hear that you've been with us for quite some time while at the same time noticed the improvements in our checkout process.
We will always appreciate the continued support our customers have given and will do our best to help everyone find more great deals on our platform!
Kind regards,
Customer Support Team
Simple and easy
9 July 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Happy to hear you found the site simple and easy to use. We aim to keep things straightforward for your gaming needs.
Kind regards,
Customer Support Team
Everything worked and now I have 6…
Everything worked and now I have 6 Resident Evil Games
11 July 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Great to hear everything worked out for your Resident Evil games collection! Enjoy the thrill of those classic adventures.
Kind regards,
Customer Support Team
Easy to use and cheaper than Steam
The deal on the site for the product I purchased was better than what Steam was offering for their sale (and the sale lasted longer). It was easy to purchase and apply the key to Steam.
9 July 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It's great to hear you found a better deal with us and had a smooth purchasing experience. Enjoy your game!
Kind regards,
Customer Support Team
I really like Fanatical's bundles
I really like Fanatical's bundles, with discounts...
Well, I like walking through every item in bundle, compare prices with Steam, select optimal items I'd like to take.
Had no issues with them, except some purchases were marked for manual verification, but that takes couple hours.
26 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad to hear you enjoy our bundles and the price comparisons! Those manual verifications can be a bit slow sometimes, but we aim to keep things smooth for you.
Kind regards,
Customer Support Team
Streamlined discounts
The site is quite streamlined, although there's a LOT of scrolling. The discounts vary a lot, some are a bargain, while others are rather unimpressive.
11 July 2026
Reply from Fanatical.com
Hello,
Thank you for the 4★ rating! It’s great to hear you found the site streamlined, though we understand the scrolling can feel like a lot sometimes. We'll keep working on our discounts to make sure there are more bargains to find!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Looks like you snagged some solid value, even with that missed Steam sale! Glad to hear you’re finding good deals with us.
Kind regards,
Customer Support Team
I have no problems with Fanatical
I have no problems with Fanatical. They're good in my book.
16 March 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It's great to hear you’ve had a smooth experience with us!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Great to hear you appreciate the wide variety of games and our prices! Happy gaming!
Kind regards,
Customer Support Team
Easy to navigate
Easy to navigate, search and find what I was looking for, with great price.
11 July 2026
Reply from Fanatical.com
Nice to hear - thanks for leaving the review
Customer Support team
Reply from Fanatical.com
It's great to hear that you found our prices and checkout process to be so smooth.
Customer Support team
I'm a huge fan of Dynamite…
I'm a huge fan of Dynamite Entertainment's Comic Book offerings and as long as you keep adding new offerings I'll keep buying. I also love series you've released in the past from Darkhorse Comics, Elfquest, etc. Comic books are the main reason I keep coming back. As far as games go, I love mystery point and clicks in the style of Big Fish Games and Cryptic games as ell as games based on anime series.
10 July 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. We'll keep doing our best to give you great deals. Hope to see you again soon!
Kind regards,
Customer Support Team.
Great discounts for games
4 July 2026
Reply from Fanatical.com
Hello,
Thank you for taking the time to rate us. Glad that you got a good deal!
If you encounter any problems, do not hesitate to reach out to us. We are happy to help!
Kind regards,
Customer Support Team
I bought my first game from Fanatical…
I bought my first game from Fanatical and I wanted to buy that same game copy for a friend but it wouldn't let me unless I was on a different WiFi which was a little annoying but other then that had a good experience with Fanatical
10 July 2026
Reply from Fanatical.com
Hello,
I'm sorry to hear that the website experience has caused you frustration.
We truly appreciate your feedback, as it helps us understand where improvements may be needed.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're happy to hear you are satisfied with our speed of service!
Kind regards,
Customer Support Team
Fantastic
Fantastic. Great value for 3 very high rated games. One of them being fairly recent.
10 July 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Awesome to hear you found great value in those high-rated games. Happy Gaming!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We appreciate your support and hope you enjoy many more gaming adventures!
Kind regards,
Customer Support Team
Excellent sale prices
Excellent sale prices, cheaper than alternatives and main platforms, quick and efficient delivery.
29 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Great to hear you found our sale prices better than the alternatives!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience and enjoyed our game and comic selections. We'll keep doing our best to give you great deals. Hope to see you again soon!
Kind regards,
Customer Support Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.