Famous Footwear Reviews 

Emma at the Apple Valley Mn store went above and beyond to find the right shoe for me. I have planters fasciitis and find it difficult to find the right shoe. I think Emma brought about 10 pairs to me while I sat comfortably and waited. Emma finally found the right fitting shoe for me. Thank you
Ellen Burnsville Mn

Advertised Buy one get one 50% off. However it only applied to certain shoes, which weren't marked so I had to have a store clerk go around with me scanning each shoe. Boxes were filled with mismatched shoes (sizes & styles.) Ehen I finally got a matching style that was also 50 % off, I found out that I couldn't get the discount because my full price shoe had to be more expensive than the half price shoe. (My full price shoe was $2 less.) However, on the store, the sign indicated it was actually more but then it was discoveted that the full price shoes were not shelved in the right place, so the sign didn't match the skew. I put both shoes back and left. Taking advantage of an advertised sale should not require that much effort & the customer service was awful.

My name is Mimi. I ordered a couple of shoes from them two weeks ago. One never came, one was the wrong item and the third one already started to peel after only 3 days of wearing them. All items were brand names, Nike, Addidas, Sketchers. And they were all for my kids. The sketchers cost around $65 for a 5years old. She only wore them to school 3 days last week and they are already peeling. That is completely insane. I have never experienced anything like this before. I wish I could attach pictures

They advertise bogos then don't even post or mention nikes,and other shoes are not included, false advertising and a rip off.

I had a bad history but everything was taken care of. I got my $100 gift card and ordered new running shoes. They arrived in 2 days and I LOVE the shoes!! I might get a credit card.

never got my refund for my return also never received the supposed free gift card they said i would receive other day, terrible support take forever to reply and ignore me multiple support tickets sent do not recommend

Less than 1 star actually. They sent me a dirty display pair of shoes in half a shoe box. Charged me more than the clearance price sticker on the box. When I called, no apology or offer to rectify. Returning item and will NEVER purchase from them again.

Would give 0 stars. when I pay from brand new sneakers I expect brand new sneakers especially for the price. I purchased shoes recently and you can clearly tell they were already worn and returned. I called the local store and the representative told me I could bring them in and they would clean them. How about a new pair like I thought I was purchasing. Buyer beware might as well shop at a second hand store since they will ship you second hand items.

I went to get shoes and take advantage of the BOGO 1/2 off sale. Once we got to the register I was told that one of the pair needed to have a blue dot and the other had to be on clearance. The sign in the store and on line DID NOT state this. I explained it to the cashier and he just shrugged. I have been a customer for many years, but not anymore. False advertising or bad business practice?? Either one there are too many other honest businesses that sell shoes to bother with this company again. Shame on you!!

So unimpressed. I placed my first order for a pair of shoes that were on clearance but showed still available in my size. I kept checking back to find for almost a week that it hadn't shipped yet. A day later they email saying my order was canceled due to low inventory. I complained and they said I should place my order again. Then I see thesame shoes advertised on their website for $2 less so I ordered again and it showed stull available in my size. Kept checking again and emailed because it hadn't shipped yet. They told me it hasn't been canceled but the shoes are on back order so it may be a couple weeks before they ship. No email saying they would be linger to arrive until I complained. Then 2 days later they cancel the order for the second time. When I complained again they just sent a discount code. Definitely not buying from them in the future. If I could leave zero stars I would have. I would have waited for the back order to ship.

A little over a week ago, I went to a famous footwear store to look for new shoes and I found a mostly white pair of nikes that I really liked. The pair in my size they had available there was completely stained in red, though, and the staff said that I could make an order for delivery. It all went smoothly until I received the shoes, which were in a wrong size and completely stained in the same bright red. It's obvious it was from the cheap dye all over the terrible delivery packaging. I was able to get most of it out but not all of it, and I'm really disappointed.

I am disappointed in the way my items were shipped to me,. One pair was in a box that was smashed and small,. was not even the box the shoes went in. Box was taped to make sure shoes did not fall out.. The second pair was in another smashed box with no lid. Was just thrown in and covered in the red bag that Famous footwear uses. These shoes were a gift for two different people . How can you give someone a gift like this. I have tried to call in. Recording starts off says a 10 minute hold time but gradually gets higher. Which makes no since. I waited over a hour before hanging up.

The website says

WANNA TALK?
We're here to listen.
No matter what you need, we're here to help.
CALL US
1-800-969-7500

But how do we get to talk to someone. I needed these gifts like tomorrow and now I have to purchase something else. Also I order online because I lives miles from a location and I have no way to get to the store.

So I give it another try and I call in and put the phone down and wait for a answer. After 42 mins a lady answers and basically tells me she will report the incident but really cant do anything, I do not feel confident in reordering from Famous Footwear.

I’m very disappointed and famous footwear credit card first of all it took almost 3 months to get my card. Had to go in the store to make payments. It’s very annoying then they gave me a late payment..

The staff at the West Chester OH were not helpful at all, I asked for help finding walking shoes and tennis shoes, they pointed and said "they are over there" I was interrupting their personal conversations, imagine that !
Absolutely No customer service, no help, awful experience. Will not be going back.

The young black woman with the nose ring, never checked my shoe box to make sure that the correct shoes were in there or if the sizes matched. I could have put a expensive pair in the box and got away with it. she was more worried about writing something on a plastic cup of drink than me. No thank you, no nothing. No bag offered either. Not friendly. Poor customer service

Phoned to get specific instructions for their place of business in a large mall. Someone said 'hello' I asked is this famous footwear, someone said um, yes. I asked what stores are near you so I can find you. Mumble mumble someone said. Asian accent and I see when researching the company the shoes are al made in China and there are a raft of bad reviews, especially of staff. They need more and/or better training. I will not buy out of North America items. Quality of Asian overseas is to bad for the money.
You do not have 2024 in your calender!

The only reason I'm giving them a 1 is because there is nothing lower. In reality, it should be a -5.

They have not shipped an order, nor have they provided status. When asked about it online, their bot responds with "we'll get back to you within 48 hours."

It's been about 72 hours now with no response. They are thieves.

I placed a order online on April 8th. I ordered $166 worth of shoes I use the option pay with Google pay which was a quick option to choose. Unfortunately, for me Google use an old address. As soon as I notice this, I tried to cancel the order. Didn't I see a way to cancel the order on the website so I immediately sent them an email. I received a automated response telling me someone will get back to me within 24 hours. Well, it has been well over 24 hours and I still have not had a response the next day since there was no response. I reached out to the 1-800 number. I spoke with a woman who told me she could give me a credit for the inconvenience but there was nothing she could do ask for a supervisor, the supervisor so the same thing and she actually told me that I should just go to the address they are being delivered to I went to the address knocked on the door and of course they said they never received a package when the package said it was delivered to that address so they basically stole my merchandise and famous footwear could not assist me in anything I even asked. Is there anyway you can change the package and have it shipped back to you or even have you pick it up at fedex yeah, the crazy part about it is this is actually Google follow. Not famous footwear But the problem is famous footwear did not try to assist me in any shape or fashion. Their customer service is horrendous and if you ever have an issue you're basically screwed I would never use the quick option to pay with Google ever again and I would never purchase any shoe from famous footwear and informed my friends and family about this.

shopping for shoes for my 11-year-son on a Friday afternoon was horrible.. not only that they not have a his shoe size and more than 80% of the shoes for boys.. the boys shoes were mixed in with the girls shoes and a non-binary section… go figure so the question was how do I know what pair of shoes is boy shoes and what pair of shoes is girl shoes if you don’t have a girl in boy section like you have a men and women section.. and the answer is you don’t.. this is disturbing now we have to shop and question is this shoe boy enough for my son? I will never shop in the store again.. I also asked why not just have a boy and section like the men and women’s section so little girls who like boy shoes can go to the boys section and pick shoes.. and little boys who want girl shoes can pick girl shoes.. why make my shopping experience.. parent saying that I am the one who spinning the money difficult.. This is disturbing

The store located in Clifton,NJ the manager is so rude and nasty. I really don’t know how she is a manager. I was told I would get a refund check in the mail since January and I still haven’t received it. I have called 2 times about it and I was lied to there was never a refund issued. I called the customer service # twice last night and both times I was told to hold on them 2 minutes later the called was disconnected.