Formula One Autocentres Reviews 

I always book with formula one autocentres

After a very efficient booking over the phone the job was done quickly and on time. Honest and sound advice was given which made the work more economical but still of the highest quality as usual. I've found this level of service to be the norm.
The staff were polite and friendly too.

Easy as falling off a Log. Local company good price. all good.

Easy site to navigate

Easy to use plenty of checks to make sure I had picked correct tyres

Easy to book. Always good service

Always great service and honest advice , if something needs fixing or it doesn’t need fixing or it can wait depending on what miles you do .

Easy to use booking and able to get an appointment the next day.

Easy to use and completed quickly

easy to navigate the web page and simple to pick the options needed.

All the information I needed was very easy to access,and the process of placing the order worked first time without any hitches

Easy transaction

Easy yo follow have used before so know ill get a good service

Fantastic service from the manager at Wrexham, Lee. After getting a puncture in the evening in the town centre I was resigned to paying for a new tyre and it taking a day or two to order. The tyre was repaired within two hours and the car ready to go back on the road at a fraction of the cost. Superb.

Very disappointing experience — I will not be returning

I have been a regular customer at this garage for around two years and have brought both of my cars here. Unfortunately, my recent experience with the new team and management was extremely disappointing.

I went in on Monday to book an appointment and was told they were fully booked. I was offered an appointment for Saturday, five days later, because they supposedly had no earlier availability.

When I returned on Saturday at around 8:45am, I explained for the second time to the manager that I wanted the brake pads checked/replaced and a full computer diagnostic carried out as well as full service.

I returned at around 4pm because I haven't heard nothing throughout the day. I was then told to wait because the car still had some work to be completed. I had already been waiting for approximately 7 hours and again I still need to wait!!

The work was apparently finished around 4:30pm. However, the person carrying out the final check drove my car outside while VAPING inside my vehicle, which I found completely unacceptable. He then came back to reception with a very poor attitude.

I asked him whether the brake pads had been checked. He told me that I had not paid for this. I explained that I had not paid for anything yet, and he then said that I have not asked them to check the brake pads anyway. This was extremely frustrating because I had specifically mentioned this to the manager earlier.

I asked to speak to the manager, but was told that he was busy. I then asked for my car keys so that I could pay. I was initially told that the bill was £309 for a full service. I questioned why the price was so high, and suddenly I was told that it had been entered incorrectly and that the actual price was £259.

I asked for an invoice, but was told the printer was not working. The manager eventually came over.

After being a loyal customer for approximately two years, I am extremely disappointed with how this visit was handled. I have never experienced this level of poor communication, lack of professionalism, and poor customer service here before. The management and team have clearly changed, and unfortunately the service has changed for the worse.

I specifically asked for certain things to be checked, yet they were not checked. I had to wait five days just to get the car booked in, followed by approximately seven hours waiting for the service. On top of that, the attitude of the staff and the vaping inside my car were completely unacceptable.

Sadly, I will not be returning to this garage and cannot recommend it based on my recent experience.

0 stars if I could.

Easy to use and great price