EZ Car Care Reviews 

Took 5 days for dispatch, to be told there was a delay due to amazon prime back log. Nearly 2 weeks now and not received my order, after emails to the team they have only responded with a generic "delayed due to prime" email. Awful customer service, ive gone to the bank for a refund as they dont reply to emails.

Not great , missing items in order, wont give me a delivery date for missing items or a refund, ignoring emails aswell now, wont be using them again, there cheap for a reason.

5 working days no dispatch nothing. Did email them days ago told was backlog of orders waited another 3 days still nothing.

Having to ask bank for refund now. Terrible company.

My package arrived today came really quick and no damage or anything the parcel was packaged right so no damage could happen definitely ordering again all I'd say to people is ignore the negative reviews as there just looking for free stuff absolutely nothing wrong with delivery or product

Stay well clear. Chased numerous times to try and get a delivery date and order confirmation. In the end after being totally ignored I got PayPal involved and got my money back. Totally shocking service by this company.

No issue with delivery time frame , unfortunately can’t say the same about one of the products, supposed to be wax , came like melted ice cream that won’t set ( Graphene infused wax) my issue is no one has responded to any of my attempts to make contact regards a replacement/ refund…… very poor customer services .
Ps less time doing product videos, more time looking after your customer base !!

Products are really good but 3 x 5 lt bottles delivered damaged which has made it difficult to decant. When I tried to pour in to smaller spray bottles loosing contents due to the tops being squashed. Contacted customer service and sent photos but no resolution. Dissatisfied with service but products are very good.

Well I didn't read the reviews on trust pilot and I should of
I placed my order, I waited a week no delivery and no excuse just no contact.
I then asked and a bull excuse about being busy cause of a sale.
A business is only as good as it's performance, and now looking at the negative views I think ez have blown it.
I haven't even tested the product I am just not impressed.
I received my package after 6 days but believe if I hadn't asked I wouldn't have got it.
Also look at the reviews on here, no replys at all like they don't care really.

Great products and service. Many thanks

Placed my first order with EZ Car Care on 21 June after seeing a few adverts and deciding I was in the market for some new car cleaning products. After placing my order, I had a look at the recent Trustpilot reviews and, admittedly, became a little concerned based on some of the experiences others had shared.

Fast forward to 27 June and my delivery arrived, although several items were missing. I emailed customer support the same day and received a reply on Monday (29 June), explaining that my order had been split across two parcels and that the second was in the process of being dispatched. The remaining items arrived today (3 July).

I've already used some of the products and have been impressed so far. They left both of my cars looking great, and I'm looking forward to trying the rest of the range as part of my regular cleaning routine.

In terms of improvements, I think communication could be better. It would have been helpful to know in advance that my order was being split across two deliveries, as it would have managed my expectations and avoided the need to contact customer support. I also think there's room for improvement in the handover between EZ Car Care and Royal Mail. For a while, Royal Mail appeared to be expecting the second parcel but hadn't actually received it, which made the tracking a little confusing.

I've since placed another order, which I'm expecting to arrive in the next few days. Overall, it seems EZ Car Care has gone through a challenging period with its logistics, perhaps due to rapid growth, but my own experience has ultimately been a positive one.

I placed an order on the 10th of June emailed and called loads of times finally got through today. Staff was very rude asked for a refund and had the phone put down on me it’s a shame because the product works but the customer service and the company does not work been with them since 2001 will have to go to another supplier now

I’m experiencing what most people are experiencing poor communication and delivery is shocking it’s a big order after a week and a half I’ve had two boxes turn up 6 bottles unacceptable again this is a pretty big order and a few items have arrived but nothing compared to what I have ordered it’s a shame because I like the product and in the sale very good value for money such a shame they are letting there selves down but super slow delivery and coming in drips and drabs I have a feeling that I will be stuff missing as it’s turning up in this slow manner and over so many boxes and deliveries

I placed my order on 16th May. It is now 3rd July and I have not received the items.
I have contacted them 3 times via email and they asked me to be patient!
Their customer services will not answer calls. I won’t place another order.

The service has been appalling.
I paid for 'express delivery' and am still waiting over almost three weeks later for anything to show up.
I have had over 27 marketing emails.
3 requests for feedback assuming I have had a delivery?
1 email confirming the re-sending of the original order, because Royal Mail lost it!
The supposed 'tracking page' does for work.
If you put as much effort into fulfilment as you do on marketing.... that might be a good start. 

Placed an order and it was 2 and a half weeks until I received anything. Unfortunately they only sent half my order even tho I paid for the whole thing!
I tried emailing, Facebook and calling them over a number of weeks and never got through to anyone.

I do not recommend ordering from this company.

No delivery no communication terrible service generic rubbish email would avoid at all costs think they to busy pushing this on Facebook more important these stupid videos

Placed my first order with EZ Car Care and I was supposed to receive a gift with it worth £40. No such gift was included. I sent an email, but got no response. Pretty poor service. Their products seem ok.

Great products at fantastic prices. I’m a returning customer and I’ll be back again!

Another Fantastic Order Placed & Delivered In Great Time.

Good price good quality delivered fast
Will be using them again