Express Vehicle Contracts Reviews 

757
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company, noting that everything is handled professionally from the initial inquiry down to final vehicle delivery. Customers frequently praise the polite and supportive staff for providing thorough handovers and making the vehicle leasing process completely smooth and stress-free. People consistently mention that team members are exceptionally quick to answer queries, offering clear guidance and keeping them thoroughly informed at every stage. Some people were dissatisfied with occasional delivery delays, noting that vehicle arrivals took longer than expected due to manufacturer supply problems. Some reviewers also pointed out that getting precise answers about payment dates and scheduling can sometimes involve frustrating delays.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that everything is handled smoothly and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient communication... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were consistently... See more

Response time

Clients share positive opinions on response time, consistently highlighting the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have dealt with EVC for 10+ years and they look after our whole fleet of vans and cars. There is always such a positive response when dealing with Dionne Martin and Michelle Nunns from initial lea... See more

Company replied

Rated 5 out of 5 stars

Once again it was an absolute delight doing business with EVC! Ben was amazing, so professional & yet such a warm personality. Joseph played his part too, given the tight deadline we were working to.... See more

Company replied

Rated 5 out of 5 stars

Did extensive research on my new replacement lease car and found these guys online. The communication from first contact to delivery of the vehicle has been superb. They were the most competitive when... See more

Company replied

Rated 5 out of 5 stars

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previo... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

Whether you’re looking for your next car, a van for your business, or exploring the latest electric vehicles, our team is here to help make the process simple, honest and enjoyable from start to finish. We work with customers all across the UK, taking the time to understand what they actually need, not just what’s on a price list. No hard sell, no confusing jargon — just friendly advice, great communication and support you can rely on. We’re passionate about vehicles, technology and the future of driving, which is why we love sharing the latest models, EV developments and industry insights with our customers and online community. Most importantly, we genuinely care about delivering a great experience. That’s why so many of our customers come back to us time and time again, and recommend us to friends, family and colleagues. If you’re thinking about leasing, we’d love to help. Say Yes to Express.


Contact info

4.8

Excellent

TrustScore 5 out of 5

757 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(757)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb service from Joe and Ryan

Superb service from Joe and Ryan from the start to finish. This is the fourth personal lease vehicle I’ve had and this company, Ryan and Joe especially, were head and shoulders above the previous ones I’ve dealt with. From start to finish, excellent communication, swift with paperwork, always polite, professional and helpful and a prompt delivery of the vehicle. Take a bow Express Vehicle Contracts, you’ve got my gratitude and the two employees mentioned are great ambassadors for your lease company. I’m sure I’ll be a returning customer in three years time 👍😀

7 November 2024
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Jon, brilliant to hear that Joe and Ryan looked after you. Fantastic to see you had a brilliant experience. Joe and Ryan were thrilled to be mentioned so thank you. We try and make the process as slick and easy as we can. We spend a lot of time training and ensuring that the client journey is as smooth as it can be. Thank you for choosing us ! Happy Motoring.

Rated 5 out of 5 stars

Just received my new car

Just received my new car. Whole process from start to finish was painless. Car received much quicker than advertised too and both Josh and Ryan were great at keeping me informed throughout the whole process. Even had a courtesy call to check I was happy with the delivery of the car.

8 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mrs Butler, thank you for your lovely words. Josh and Ryan were very happy to be mentioned. We have a great team and we are very proud of them. Thrilled you are happy with your vehicle.

Rated 5 out of 5 stars

I have just received the delivery of My…

I have just received the delivery of My BMW X7. It is an amzing SUV and i just loved it. The journey from start till the end was so smooth and i got regular updates regarding my vehicle. Many thanks to Daniel who keeps me posted all the time. He also advised me on some optional extras as they are not needed which actually saves me money. Must recommended Express Vehicle if someone is reading this comment. Speak to Dan and he will guide you to the best according to your needs.

7 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sumit, what kind words thank you. Dan is extremely knowledgeable and we are pleased to have him as part of our team. We work hard to keep clients updated as much as possible. Thank you for allowing us to help you with your lease. It is appreciated.

Rated 5 out of 5 stars

Order update

Just a quick update on my last review , the car was delivered when they said it would , its great , within a few hours of delivery Josh from the team called me to make sure i was happy with the car and delivery and to assure me that they will be there for me over the next 3 years. You should be proud of yourselves ! fantastic , thank you.

6 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Michael, Josh was very happy to receive the positive feedback so thank you for taking the time to post about your experience. The customer journey is important to us so we are very happy that it has all gone well. Thank you for choosing us!

Rated 5 out of 5 stars

Had a really great service with express

Had a really great service with express vehicle contracts. Clear communication and stress free. would definitely recommend to anyone.

Thanks Dan & Ryan for sorting my new vehicle

29 October 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Warren, Thank you so much for taking the time to post a review. Dan and Ryan said you were a pleasure to deal with. Communication is king as we say so glad you had a great experience and were happy to share and offer to recommend us. Thank you for your order it is appreciated.

Rated 5 out of 5 stars

Everything was clearly explained during…

Everything was clearly explained during the process always someone there if needed to ask anything.

25 October 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, thank you so much for taking time to post a review. It is appreciated. Glad you had a clear and concise explanation of everything. Happy Motoring.

Rated 5 out of 5 stars

Extremely professional and friendly…

Extremely professional and friendly service from start to finish. Great to deal with. Thoroughly recommend them.

22 October 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear David, really appreciate the feedback thank you. Recommendations are very important to us so thank you for being an advocate for us.

Rated 5 out of 5 stars

Fantastic Service

Many thanks to Joe, Ryan and the team who helped arrange the order and delivery of my new vehicle. It is the first time I have leased a vehicle and they made sure everything ran smoothly, they are always at the end of the phone to answer any questions I have. Its been a first class service and I cannot recommend them highly enough.

16 October 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mark, thank you for taking the time to post about your experience with Joe, Ryan and the team. They were thrilled to be mentioned so thank you. Lovely to hear that you had a great experience. Thank you for choosing us !

Rated 5 out of 5 stars

Had a really great service with express…

Had a really great service with express vehicle contracts. Clear communication and stress free.

Thanks Ryan & Joe

11 October 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Lawrence, Thank you for taking the time to post about your experience with Joe, Ryan and the team. Thrilled to see you had clear communication and the team looked after you.

Rated 5 out of 5 stars

My first time leasing and these made…

My first time leasing and these made the whole deal very easy. Lots of communication and very helpful along the way. Will definitely use these again, and big thanks to Joe.

20 September 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, thank you for your lovely review. Joe works hard to ensure everything is explained well. Great to hear that you had a brilliant first experience with leasing. We are here to help during the lease. Thank you for taking the time.

Rated 5 out of 5 stars

Thanks

I’ve had help from Holly, Ryan and Josh. I always get quick updates from them which is appreciated. Unfortunately I am experiencing an issue with the car 3 days in though this is no fault of theirs. Would recommend.

4 October 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Simon, thank you for your post. Great that you had not 1 but three people all here to help. Sorry you have had an issue on the actual vehicle. If you need help please reach out to the team. Thank you Carmel

Rated 5 out of 5 stars

Simple process

Easy company to use just provide the correct documents/information when asked. Best thing, all from from your computer/mobile until the vehicle is delivered to your house!!

Thank you Louis and Michelle x

26 September 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mark, Thank you for taking time to post. Louis and Michelle were thrilled to see their names in lights ! We try and make the process as easy as possible. Really appreciate the feedback. Thank you

Rated 5 out of 5 stars

Competitive pricing and excellent…

Competitive pricing and excellent customer service throughout the whole process. Car was delivered within 3 weeks.

26 September 2024
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Mr Howell, thank you for the great feedback. Josh is new to the team so great to hear that everything went well. Appreciate the post. Thank you

Rated 5 out of 5 stars

Bish, bash, bosh, happy new car.

This is my fifth personal contract hire.
I thought that my previous four Contract Hire agreements direct with VW finance was OK
However the speed and simplicity i have experienced with Dan and the rest of the team at express Vehicle Contracts, far exceed my past experiences with my two local Skoda dealers and the parent VW financial services.
In fairness, I am right at the start of a new 24 month agreement, however if it all continues, I do think that I have found a new business that I can look forward to working with in the future.

26 September 2024
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Michael, thrilled to see this review. Thank you for taking the time to post and detail about your experience with Dan and the team. We work hard to try and make the process easy for our clients. The team are here to assist during the process if you have any queries. Thank you for choosing us !

Rated 5 out of 5 stars

Dan and Team at Express Vehicle…

Dan and Team at Express Vehicle Contracts have been absolutely brilliant for me!
I contacted them with regards to a car within a 4 week window and they tried their best and delivered on this too!
Car has been delivered today and I can’t fault anything whatsoever!
Well recommended!
Thanks again to you all for assisting me.

23 September 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear David, thank you for brilliant review. Really appreciate you taking the time to do this. Dan is a vital member of the team, his knowledge on vehicles is second to none. In an ideal world we want to place the order today and deliver tomorrow. Happy Motoring. We are here to assist during the length of the agreement.

Rated 5 out of 5 stars

Great service

Great service

16 September 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Hardeep, thank you for you review. It is appreciated.

Rated 5 out of 5 stars

Would strongly recommend using Express…

Would strongly recommend using Express for your next vehicle easy transaction and great service
Couldn’t find a better price
Thank you

20 September 2024
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear David, recommendations are important to us so thank you. We have a pricing team that work hard to ensure that we are competitive and then hopefully a streamlined clear process for the clients. Really appreciate you choosing us.

Rated 5 out of 5 stars

Fantastic

Fantastic! Very helpful and informative through the whole process, especially for a first time van driver! Thank you!

13 September 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sally, the team work hard to deliver excellent service and it is great to see when this transpires with the feeling of the client. Really appreciate your kind words. Happy Motoring !

Rated 5 out of 5 stars

Efficient & friendly

Really efficient and straightforward process and responsive, friendly staff. Really pleased with my car - highly recommend!

16 September 2024
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Laurenne, we have a lovely team and are very proud of them how they all care about the experience for the client. If you have any queries the team are here to assist. Thank you for choosing us!

Rated 5 out of 5 stars

Ordered my car from Express Vehicle

Ordered my car from Express Vehicle. Brilliant service from them don’t normally do reviews.

From start to finish quick and easy! Great response times and updating me every step

13 September 2024
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Neil, your review is valued given you state you do not normally post them. Thank you for taking the time. Glad to hear that we looked after you well. Thank you.

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