Express Solicitors Reviews 

9,600
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,012 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and professional, making interactions pleasant and supportive. Many highlight the excellent customer service, noting quick response times and clear communication throughout the claims process. People feel well-informed and reassured that their claims are handled with care, often leading to successful outcomes. However, some customers also noted issues with communication and follow-up, mentioning a lack of response to emails or feeling unsupported later in their case. Additionally, a few other people also felt that their cases were dropped or refused after initial engagement, sometimes after spending significant time on the phone or filling out forms.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, empathy, and helpfulness.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, easy, and empathetic... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Claim

Reviewers mention positive feedback about claim, often highlighting the helpfulness and efficiency of the... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and easy contact, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been very responsive, and has kept me informed throughout the claims process. They explain each stage clearly. making it easy to understand what to expect. If you encounter any is... See more

Company replied

Rated 5 out of 5 stars

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me... See more

Company replied

Rated 5 out of 5 stars

Quick and easy to contact, empathetic and supportive. Made clear all the fees associated with any work. Will see if anything comes of the claim

Company replied

Rated 5 out of 5 stars

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I ha... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,600)

1,920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Express Solicitors logo

Reply from Express Solicitors

We appreciate your feedback and are so glad you found our team to be helpful and not at all pushy. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 4 out of 5 stars

New Case experience

After an initial call setting out how my claim would be handled, i received e-mail documents that made it complex. Thankfully one of the team then set it out very simply in an e-mail. My one suggestion would be to review what is sent out (accepting some of this may be legal obligations).

28 July 2026
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Reply from Express Solicitors

We appreciate you sharing your experience and providing valuable feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Tayla James at Express solicitors was fantastic

Tayla James at Express solicitors was amazing, really lovely to deal with. Kept me informed every step of the process. Highly recommend.

28 July 2026
Unprompted review
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Reply from Express Solicitors

We're delighted to hear about your positive experience and that you were kept well-informed throughout the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 4 out of 5 stars

Felt listened to and any questions I…

Felt listened to and any questions I had were answered and understood

28 July 2026
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Reply from Express Solicitors

We're so glad to hear that you felt heard and that all your questions were answered and understood. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very quick responce

Very quick responce. Gave us a
Great deal of information. Very pleasant lady dealing with our claim on the phone.

28 July 2026
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Reply from Express Solicitors

We're so glad to hear about your positive experience with our team and the helpful information you received regarding your claim. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Workplace slip claim

Kept up to date with all stages of the case. Every time progress was made i was promptly informed. Ultimately i won my case which matters more than anything in law! Special thank to jorja flanagan solicitor who kept me up to.date with all.stages of my case.

28 July 2026
Unprompted review
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Reply from Express Solicitors

We are delighted to hear of your positive experience and that you were kept informed throughout the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Express solicitors very professional…

Express solicitors very professional giving me very informative guidance really with the solicitors who spoke to me made me confident in taking my statement

28 July 2026
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Reply from Express Solicitors

We're delighted to hear that our team provided you with informative guidance and made you feel confident. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very friendly and polite throughout

Good service

28 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

They have made everything so clear and…

They have made everything so clear and easy to understand which is really reassuring and would highly recommend them to anyone.

28 July 2026
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Reply from Express Solicitors

We are so pleased to hear that you found everything clear and easy to understand. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Introduction

So far, my experience has been excellent.

23 July 2026
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Reply from Express Solicitors

We are absolutely delighted to hear that your experience has been excellent so far. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Gabriel,made the call so effortless and…

Gabriel,made the call so effortless and with professionalism,advised me and listened to all my concerns

28 July 2026
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Reply from Express Solicitors

We're happy to hear that your call was effortless and professional, and that we advised you and listened to all your concerns. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Great service

Great service, great response.
Knowledgeable

28 July 2026
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Reply from Express Solicitors

We're happy to hear that our service and responsiveness met your expectations. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

My experience with Lewis was very…

My experience with Lewis was very professional, he explained everything to me, no pressure was a pleasure talking with him, made me feel comfortable and at ease, I would recommend this service to anyone who needs help with anything, thank you

27 July 2026
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Reply from Express Solicitors

We're delighted to hear that your experience was professional and that you felt comfortable and at ease. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent service

Excellent service

27 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Customer service was understanding

Customer service was understanding

27 July 2026
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Reply from Express Solicitors

We're so pleased to hear that you found our customer service helpful and understanding. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very polite and straight forward highly…

Very polite and straight forward highly recommended ⭐️⭐️⭐️⭐️⭐️

23 July 2026
Express Solicitors logo

Reply from Express Solicitors

We're delighted to hear that you found our team polite and straightforward. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Professional and courteous

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I had the mobile numbers of who was dealing with it and I could ring for clarification, but solicitor would also follow up with phone call to take me through the process and various aspects of the case. I feel they achieved a very good settlement figure for me..

13 July 2026
Unprompted review
Express Solicitors logo

Reply from Express Solicitors

We are so pleased to hear about your positive experience and that you felt well-informed throughout the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

A trusted company

Kept me well informed with all relevant information

27 July 2026
Unprompted review
Express Solicitors logo

Reply from Express Solicitors

We're delighted to hear that you were kept well-informed with all the relevant information. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

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