Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
Prompt response from Experian via email. Hope problem is resolved in next 7 days. Only concern was, no contact phone number to contact.
Company replied
Good to get updates on my credit score. Not happy about paying a subscription to view reasons for change or tips on improving said credit score
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
Tara was very professional and knowledgeable. Customer Service was outstanding, thank you Tara.
3 August 2026
Reply from Experian
Hi Heather,
It's fantastic to hear about the service you received from Tara.
We're delighted that you found her professional and knowledgeable, and it's wonderful to know that the customer service provided stood out for all the right reasons. Feedback like this is always appreciated and will mean a lot to Tara and the wider team.
Thank you for sharing your experience with us.
Kind regards,
Stefan.
Very quick response and conclusion
Quick response and explained the process of my enquiry in double quick time thankyou
3 August 2026
Reply from Experian
Hi Paul,
It's great to hear that you had a positive experience with us.
I'm pleased we were able to respond quickly and explain the process clearly for you. We know that understanding what happens next can make a real difference, so it's lovely to hear you found the information helpful.
Thanks for sharing your feedback with us.
Best wishes,
Stefan.
I cannot understand why my rating went…
I cannot understand why my rating went down a few months ago when nothing has changed . When i asked you could not tell me why
1 January 2026
Reply from Experian
Hi Joanne,
I'm sorry to hear you've been left feeling confused by the change to your score.
I can understand why this would be frustrating, especially if nothing has changed from your perspective and you were hoping for a clear explanation. When you monitor your score regularly, it's natural to want to know exactly what's caused it to move.
While changes to your score are usually linked to information held on your credit report, I appreciate that's not much help if you're unable to identify what has changed or why the score has been affected. Depending on the type of membership you have, some additional details, including factors that may have influenced a score change, may not be available within your account.
Thank you for sharing your feedback. We understand how important it is for customers to have confidence in the information they're seeing.
Best wishes,
Stefan.
Thank you Agent was helpful whilst…
Thank you Agent was helpful whilst getting this matter resolved
1 August 2026
Reply from Experian
Hi Adaugo,
It's wonderful to hear that your matter was resolved and that the agent was able to support you along the way.
We know how important it is to have someone helpful guiding you through the process, so it's great to hear that your experience was a positive one.
We really appreciate you sharing your feedback with us.
All the best,
Stefan.
Reply from Experian
Hi Denis,
It's great to hear that you've had a positive experience with us.
We're pleased that you've found the service helpful and that we've been able to provide the support you needed. Feedback like this is always appreciated by the team.
Thanks for sharing your experience with us.
Kind regards,
Stefan.
Reply from Experian
Hi Cheryl,
It's great to hear that you found it easy to find a product that suited your needs.
We work hard to make it simple for customers to compare their options and make informed decisions, so it's lovely to know you've had a positive experience.
Thanks for sharing your feedback with us.
Best wishes,
Stefan.
Experian can restore your credit rating
My house burnt down in Sept 2025 and I had a deal with a ccard company to pay off x amount a month and instead of acknowledging it. They told Experian I defaulted every month. Experian contacts the companies for you. To rectify the problem
1 August 2026
Reply from Experian
Hi Henk,
I'm sorry to hear about the circumstances you've been through. Dealing with the aftermath of a house fire is difficult enough without then having concerns about how an account is being reported on your credit report.
I can understand how frustrating it must have been if you had agreed a payment arrangement with the credit card company but were still seeing negative information being recorded. That said, I'm pleased to hear that we were able to contact the company on your behalf to help investigate the issue.
We appreciate you sharing your experience and are glad we could assist in getting the matter looked into.
Best wishes,
Stefan.
My question was answered quickly
1 August 2026
Reply from Experian
Hi Sandra,
It's great to hear that your question was answered quickly.
We know how important it is to get timely responses when you need help, so I'm pleased we were able to provide the information you were looking for without delay.
Thanks for sharing your experience with us.
Kind regards,
Stefan.
the fact you have to p[ay to see your…
the fact you have to p[ay to see your own full credit report
3 August 2026
Reply from Experian
Hi Mr Simmons,
Thank you for sharing your feedback.
I can understand your point of view and why you'd want full access to your credit information without paying for a subscription.
You can access your Experian credit report and score through a free Experian account, and you're also entitled to request a statutory credit report from our website free of charge. Some additional features and services are included within our paid memberships, but we appreciate these may not be for everyone.
We're grateful you took the time to share your thoughts and pleased to see you've otherwise had a positive experience.
Best wishes,
Stefan.
Experian is an A1 financial service…
Experian is an A1 financial service provider and I would recommend their service without hesitation
3 August 2026
Reply from Experian
Hi Patrick,
It's fantastic to hear such positive feedback.
We're delighted that you've had such a good experience with our service and that you'd recommend Experian without hesitation. Knowing that you see us as a trusted financial service provider means a great deal to us.
We really appreciate you sharing your experience and your recommendation.
All the best,
Stefan.
I love the quick response
I love the quick response, hopefully my issue will be resolved ASAP
31 July 2026
Reply from Experian
Hi,
It's great to hear that you've had a positive experience with us and found the responses you've received helpful.
I'm pleased we were able to get back to you quickly. I hope your issue is resolved as soon as possible, and we'll continue to support you throughout the process.
Thanks for sharing your experience with us.
Kind regards,
Stefan.
Reply from Experian
Hi Joan
I'm sorry to hear you've been unable to get a copy of your report.
Depending on the type of Experian membership you have, you may not have the option to download your credit report directly from your account. If you're using our free service, you can still request a statutory credit report from our website free of charge, which will provide the information we hold about you.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Don’t obsess over your rating
Nothing more boring in your life than your credit rating. And the stupid thing is, if you pay off all your debts your rating slips. Mad.
2 August 2026
Reply from Experian
Hi Chris,
I can see where you're coming from. It can feel confusing when you've worked hard to pay down debt, only to notice your score doesn't always move in the direction you'd expect.
Your credit score is calculated using a range of information from your credit report, so changes in your borrowing, available credit, account history, and other factors can all have an impact. Because of this, paying off debt doesn't always result in an immediate increase to your score.
Thanks for sharing your thoughts with us.
Take care,
Stefan.
Great service
1 August 2026
Reply from Experian
Hello, Ethan.
Thank you for taking the time to leave your wonderful review, we're really glad to hear that you're having a great experience with our service.
Thanks, Stuart.
I need to delete my experian and change…
I need to delete my experian and change to clear score, there services are better, more for the people, as apose to taking company sides.
I've paid and cleared my debt 4 months ago with tm legal, yet today I've checked my experian account (which I do monthly) and this month it says I owe them £19, yet my account balance is zero. I've even got the email stating "thanks for completing your payments" from tm legal, showing me zero balance left to pay. And despite me raising this issue with experian, tm legal has doubled down and still sent false information to experian claiming there information on my debt is correct.
Experian is doing little to help, and I haven't been asked for the evidence I have, nor is there an option. So legal actions is my next and only option. *I HAVE PROOF * of completed payments.
I told experian why this is false, they asked the debt company and decided yo stick with the lies. This is terrible and unprofessional. I will be taking legal actions against this decision aswell and the duty of care NOT displayed. As this has blocked me fro. Growing financially.
2 August 2026
Unprompted review
Reply from Experian
Hi Dan,
I'm sorry to hear how frustrating this has been for you.
I can understand why you'd be upset, particularly if you've paid the debt in full, have confirmation from TM Legal that the balance is zero, and are still seeing a balance reported on your credit report several months later. It's also understandable that you'd feel disappointed if you don't believe the outcome of the investigation reflects the evidence you hold.
When a query is raised, we contact the organisation reporting the information and ask them to review it. However, the information on your credit report belongs to the lender or company reporting it. If they confirm that the information they're supplying is correct, we can't amend it ourselves without their instruction.
If you do decide you'd no longer like to use your Experian account, you can deactivate it from within the app or website once you're signed in.
I appreciate that this isn't the outcome you were hoping for, especially when you have documentation that you believe supports your position, and I'm sorry for the frustration this has caused.
Kind regards,
Stefan.
Easy and fast forward …
With the help of you guys it was easy to get a credit card from other options shown to me. It was easy and understandable. Wasn't difficult
2 August 2026
Reply from Experian
Hello, Jay.
We're so glad to hear that our help has made the process of obtaining a credit card easy and understandable for you.
We appreciate your positive feedback!
Thanks, Stuart.
Reply from Experian
Hello, Ciprian.
We are so glad to hear that you found our service to be both simple and prompt.
Your positive feedback is truly valued.
Thanks, Stuart.
So easy to use
2 August 2026
Reply from Experian
Hello, Anne.
We truly appreciate your positive feedback!
We are so happy to hear that you found our product easy to use.
Thanks, Stuart.
Let me find out why there is problems…
Let me find out why there is problems without having to subscribe
2 August 2026
Reply from Experian
Hi Karen,
I'm sorry to hear you're frustrated with the experience.
I can understand why you'd want a clearer idea of what's affecting your credit score without feeling that you need to take out a subscription.
You can access your Experian credit report and score for free with a free Experian account, and if you spot information that you believe is incorrect, you can raise a query with us at no cost. While some additional features are available as part of our paid memberships, we appreciate that these won't be right for everyone.
Thank you for taking the time to share your feedback.
Best wishes,
Stefan.
Very fast and efficient service with…
Very fast and efficient service with good updates
2 August 2026
Reply from Experian
Hello, Robert.
Thank you for your fantastic 5-star review!
We are so pleased to hear that you found our service to be both fast and efficient, and that our updates were helpful for you.
Thanks, Stuart.
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