Tried to book a package holiday which declined payment but took pending payments for the flights. As the holiday was never booked we have no official communication to send to the bank to cancel these... See more
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I had a booking for aviemore in the cairngorm national park today The area is badly affected by wild fires The next village has been evacuated. The air quality is poor The situation is bei... See more
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Seems as though I've had the same experience as countless others here. The most useless, inane service where you are sent generic messages over and over, receive no help, and have your time wasted f... See more
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When a simple booking is reversed 12 times no matter how you modify it, even choosing different options, it becomes rather laborious and a complete waste of an evening. The booking process has now got... See more
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About Expedia.co.uk
Written by the company
Expedia is your one-stop travel shop for flights, hotels, holiday rentals, car hire and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: we’re right there with you, every step of the way.
Travel is more rewarding with Expedia: members get immediate discounts and OneKeyCash to spend on their next trip.
The more you bundle, the more you can save: add a hotel to your flight booking at any time – there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates. Members only.
And with 24/7 support, we’re there to help when you need it – with a human touch.
Save today, earn for tomorrow. With Expedia One Key*
Expedia's free travel rewards programme
Get instant discounts on this trip. Earn OneKeyCash for the next
Save 10% or more with Member Prices on over 1.5 million hotels, homes and hire cars as soon as you join
Earn OneKeyCash on all hotels, homes and car hire — it’s that easy
£1 in OneKeyCash = £1 to save on future travel/trips
Use your OneKeyCash as soon as it’s in your account, and start saving on your next eligible trip
Membership that grows with you
The more you travel, the better the discounts and rewards
More discounts: Silver members save 15% or more on selected stays with Silver Prices; Gold and Platinum members save 20% or more on selected stays with Gold/Platinum Prices.
More OneKeyCash: your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.
More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at selected VIP Access Properties
Every trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15
Flight Perks
Get automatic alerts when the price drops with free Price Tracking for flights.
Book your flights with us, keep earning miles with your airline.
Gold and Platinum members get free One Key Price Drop Protection on selected flight bookings made in the app.
Support
Get in touch with Expedia Customer Service
Our customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone.
Reach us by phone
To get you to the right agent and phone number, we'll need to ask a few questions first.
Chat with us
Our Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.
Do it yourself
Follow a step-by-step process to change or adjust your booking.
Go further with the Expedia app
Save even more – get up to 20% on selected hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
*1: Save on selected properties with Member Prices, earn OneKeyCash on hotels, homes, car hire, activities, ground transportation and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million hire cars with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third-party rates at VIP Access 7: Trip elements must be worth £25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for selected bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply"
Contact info
London, United Kingdom
- +44 20 3024 8211
- www.expedia.co.uk
Save today with Expedia One Key
1.2
Bad
6K reviews
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Daylight robbery
Daylight robbery
Long story short, do not cancel your flight or change it if it was booked through them. The refunded credit from the airline is held with them and only they can book your new flight… when you try to book a flight with a credit they change their pricing adding an extra £200!!! I told him where did this come from he said new rates because you paid half ticket with credit so website gives a different itinerary… in what universe is that legal? Same flight ticket increase because you paid half of the ticket by credit (which is YOURS not theirs to hold in the first place) I called airline and they said their ticket price has been the same since the morning and they don’t see a price increase. Daylight robbery… AVOID never ever booking with them again. Only agreed to pay the extra rip off fee because I wanted to get my credit used and never deal with them again
24 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Watermelon,
Thank you for your review. We’re sorry to hear about your experience when trying to use your flight credit to rebook, and the concern caused by the fare difference you were quoted. We appreciate you taking the time to explain what happened.
We aim for airline credits and rebooking options to be explained clearly, with pricing presented transparently so customers understand what is included in the total cost. To keep your booking details private and make sure we review the correct itinerary, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the credit details and the rebooking pricing shown at the time, then guide you through the next steps.
Kind regards,
Expedia Customer Support Team
Have been waiting since May
Have been waiting since beginning of May for a response to my asking for a refund of £150.00 for a hotel stay I tried to cancel due to illness. I tried for 4 hours to try to cancel within the time frame before I was charged. Customer service was terrible couldn't speak to anyone all automated. Eventually found a number and spoke to someone who promised it had been sorted only to find the next day my money had been taken from my account. Emailed expedia and received ann email saying my query would be investigated. I have waited weeks and had fo email 2 or 3 times again and nothing. I will not be recommending this company to anyone.
1 May 2026
Unprompted review
Reply from Expedia.co.uk
Dear Andrea
Thank you for sharing your experience. We’re sorry you’ve been left waiting since May for an update on your refund request, particularly after you made repeated attempts to cancel because of illness and were still charged.
We want cancellation requests to be handled in line with the booking terms, and we want customers to receive clear follow-up when a case is under review. To keep your information secure and make sure we access the correct reservation, we’ll need to review the booking details with you directly.
Please visit Expedia.co.uk/service and provide your itinerary number. Our team will check the cancellation and refund history and advise you on the next steps.
Kind regards,
Expedia Customer Support Team
Waste of time and will cost you money and sanity
Bought 2 flights to zurich from manchester, included in the booking was return carry on luggage for the two of us and a check in bag for one return journey. Both of which were not actually provided upon purchase and the check in bag was more expensive to book through swiss air. They flat out refused to provide the check in bag for the price that they had offered. It took 3 hours in support to get the carry on bags provided, I imagine I will be waiting on the refund for the carry on bags I had to purchase on their behalf to come through for months. Massive waste of time if you value your sanity you would just book direct through the airlines website. I know I will in the future.
23 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Adam Lord,
Thank you for your review. We’re sorry to hear about the issues you experienced with the baggage included in your Manchester–Zurich booking and the time you had to spend trying to get this corrected. We appreciate you sharing the details.
We aim for baggage inclusions and prices shown at booking to be accurate, and for support to provide clear help when something needs to be added or corrected. To keep your booking information private and make sure we review the correct itinerary, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the baggage details on your booking and guide you through the next steps regarding any outstanding items or refunds.
Thank you for reaching out so we can help clarify what has been processed and what remains.
Kind regards, Expedia Customer Support Team
NEVER NEVER USE
Unfortunately can not give less than 1 star.
Cancelled a flight 1st March due to Iran war... after little or bland responses and no refund by mid may I had to go back to my credit card to claim against chapter 75.
Emirates claim they did refunds within 3 weeks so expedia holding onto peoples money.
I will never NEVER use them again
1 March 2026
Unprompted review
Reply from Expedia.co.uk
Dear Simon Gould,
Thank you for your review. We’re sorry to hear about the delay you experienced after cancelling your flight and the lack of clear updates along the way. We understand how important it is to receive timely confirmation and refund information.
We aim for cancellations and refunds to be handled transparently, with accurate communication and support throughout the process. To keep your booking details private and ensure we review the correct itinerary, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will check the refund status and the actions taken on the booking, then confirm the next steps.
Thank you for reaching out and for allowing us to look into this further.
Kind regards,
Expedia Customer Support Team
Don't let the good prices fool you, EXPEDIA are terrible
They rejected my payment, I had to phone my bank and confirmed with them nothing was wrong. Could not get through to a person from Expedia on phone unless you have a booking reference. Which I didn't have because they kept rejected my payment.
Tried the purchase again, which resulted in my card getting blocked, when talking to a person on the online chat they tried to book me onto different flights instead and then even a different location without checking to see what was wrong with going the way I had selected and advertised as available, not solve the issue. I bought half of the trip to get the itinerary number to amend it to sort flights. They couldn't. Tried to refund then they almost fought back against the refund.
DO NOT GO THROUGH EXPEDIA
22 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Ben Jackson,
Thank you for your review dated 22 Jun 2026. We’re sorry to hear about the difficulties you experienced with payment, the trouble reaching support without a booking reference, and the confusion caused by the options discussed in chat. We appreciate you taking the time to share these concerns.
We aim for payments to process reliably, for available options to match what is shown at checkout, and for our support team to focus on resolving the issue with clear guidance. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the payment attempts, booking history, and refund status and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
AVOID
AVOID.
Booked flights (hotel booked elsewhere with no issues), noted later that oddly I only received a confirmation for one flight (from aer lingus, not expedia). On my account I found NO evidence of either flight. After fighting to get human help I found my booking for BOTH flights had been cancelled and I was not informed.
I couldve turned up at the airport without a clue and had my whole holiday ruined. No compensation or assistance to rebook offered. Almost glad as it means I can avoid using this awful website - DO NOT USE
21 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Sophie Beattie,
Thank you for your review. We’re sorry to hear about your experience, particularly the lack of clear confirmation and the concern caused by learning your flights were cancelled without you being informed. We appreciate you taking the time to share what happened.
We aim for flight bookings and any changes to be communicated clearly, with accurate information shown in your account and support available when you need it. To protect your privacy and make sure we review the correct booking, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking history and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
I tried to book the Star in Sussex but ended up in Scotland
I tried to book the Star in Sussex but when the booking confirmation came through I was booked in The Star at Kingussie, Scotland. I used my own Mastercard to pay for the booking. The Star in Kingussie were very helpful but stated that the card used to pay the hotel was one from Expedia and mine card details did not appear. WHAT SORT OF AN OPERATION WORKS LIKE THIS. Of course I have no recourse to getting a refund from the Hotel, from Expedia or from the agent STAYFORLONG.
What is the connection between Expedia and Stayforlong, clearly a long arm away.
I will never use Expedia for any travel booking again, long live TRIVAGO.
21 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Roger Edwards,
Thank you for your review. We’re sorry to hear about your experience, particularly that the booking confirmation reflected a different property location than you intended and the confusion around the payment method shown to the hotel. We appreciate you taking the time to share these concerns.
We aim for property details to be clearly confirmed before payment is completed, and for payment arrangements to be communicated transparently. To protect your privacy and make sure we review the correct booking, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number and the email address used to book, and our team will review the booking details and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
I wish I had read the reviews before…
I wish I had read the reviews before booking through Expedia. I trusted the company because it is such a well-known brand, and I never expected to experience problems like this.
I booked what I believed was a package holiday to Turkey for my family. I carefully selected the flights and hotel, but during checkout the website repeatedly crashed and reset. I had to enter my details several times before finally completing the booking and payment.
When I received the confirmation email, I was shocked to discover that I had apparently paid over £6,000 for the hotel only, with no flights included. This was completely different from what I believed I was booking.
I immediately contacted customer support. After spending around three hours on online chat and being passed between different representatives, I finally received a phone call. The representative was rude and dismissive, simply stating that there were no flights attached to the booking. I explained that the website had clearly malfunctioned during the checkout process, but my concerns were ignored.
I asked to escalate the matter to management, but they would only communicate through online chat. They repeatedly denied that there was any issue with their website or app and instead placed the blame entirely on me. They refused to investigate the technical problems I experienced or offer any meaningful resolution.
As a result, I have been left paying more than £6,000 for accommodation alone when my intention was to purchase a package holiday including flights. The entire experience has been incredibly stressful and disappointing.
The customer service I received from such a large organisation was unacceptable. Based on my experience, I would strongly advise others to carefully check every detail of their booking and confirmation before making payment.
They also refuse to give me their complaint department’s email address despite asking them a few times they lie to say they will email me and I can reply back to it but they never did the breaking so many rules this needs to be investigated by the regulators
21 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Cancer01,
Thank you for your review. We’re sorry to hear about the difficulties you experienced while trying to book what you believed was a package holiday, and the concern caused when your confirmation reflected hotel-only after repeated issues during checkout. We appreciate you taking the time to share what happened.
We aim for package bookings to complete smoothly with clear confirmation of what is included, and for payment activity to reflect exactly what was selected. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking and payment status and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
Will mess up your booking payment so…
Will mess up your booking payment so they can up you the price by £200 and see if they can get a booking fee from you. Con artists, its not even worth trying to get the booking back
21 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Conor,
Thank you for your review. We’re sorry to hear about your experience and the concerns you’ve raised about the booking payment and the price changing. We appreciate you taking the time to share what happened.
We aim for prices to be shown clearly and for payments to process correctly, with any changes explained transparently. To protect your privacy and make sure we look at the correct booking attempt, we’ll need to review the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking activity and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
Terrible glitchy platform
Tried to book a package holiday, it literally won’t let me. Tried two different hotels, two different cards, still not working. In the process, it’s charged me for a random flight to Greece and nothing else. I now have to contact easyJet to cancel, which will probably leave me with a fee to pay for no reason whatsoever. Highly do not recommend wasting hours looking for a holiday package for it to not work and then spend hours talking to support to get nowhere. How they aren’t able to book a package over the phone, I don’t know!!
20 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear GT,
Thank you for your review. We’re sorry to hear about the difficulties you experienced trying to book a package holiday and the concern caused by being charged for a flight without the rest of the booking. We appreciate you taking the time to share what happened.
We aim for bookings to complete smoothly with clear confirmation, and for payment activity to reflect exactly what was selected. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking and payment status and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
Would prefer to have rated 0
Would prefer to have rated 0. Tried to book a package but they said it didn't go through. Then got 2 emails from aer lingus for duplicate flights. Contacted the webchat and was told it was nothing to do with them and I didn't even have an account with them??? Contacted her lingus who said expedia had cancelled the flights and a refund was in progress. Booked another flight and now have been charged for 3 identical flights and not sure where I stand now. Stressed and frustrated.
16 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Eve,
Thank you for your review. We’re sorry to hear about the confusion around your package booking and the duplicate flight confirmations, as well as the concern caused by multiple charges. We appreciate you taking the time to share what happened.
We aim for bookings to complete with clear confirmation and for any cancellations, refunds, and payment activity to be communicated accurately. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book and our team will review the flight bookings and payment status and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
definitely one of the worst travel agents
definitely one of the worst travel companies to deal with. All their customer service has been outsourced to Africa and handled by people who have no clue. Their way of dealing with a matter is to say I will speak to my supervisor and make you wait half an hour then they offer no solution, They are not doing anything they just leave the phone on hold just to p you off. I have now shut my Expedia account after 15 years. I will never give them a cent of my money ever again
12 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Richard Walker,
Thank you for your review. We’re sorry to hear about your experience and that the support you received did not meet expectations, particularly the long waits and the lack of a clear resolution. We appreciate you taking the time to share this feedback, especially as a long-time customer.
We aim for our support to be responsive, professional, and focused on providing clear next steps. To protect your privacy and make sure we review the correct interactions and booking details, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number if applicable, and our team will review what happened and guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
⭐ 1/5 - FRAUDS
⭐ 1/5 — FRAUD. AVOID AT ALL COSTS.
Expedia cancelled one leg of my return flight WITHOUT my permission and without proper notice, then told me to go and book elsewhere — costing me extra money out of my own pocket. My remaining ticket is still with them and they refuse to do anything about it, hiding behind the excuse that they're "just the middleman." YOU took my money. That makes YOU responsible.
When I requested a full refund — which I am completely entitled to — they had the audacity to demand a $200 cancellation fee. For a cancellation THEY made. That is not a policy, that is theft.
On top of that, my money was stuck in limbo with my bank from the initial payment processing, and I have been bombarded with confusing emails since day one. Every time I contacted customer service I was met with the same robotic, copy-pasted replies — policy, policy, policy. Not once did anyone actually listen or try to help. Zero accountability. Zero empathy.
They are quick to hide behind their company policy — but where are MY rights as a customer? I paid for a service, they failed to deliver it, and now they want to charge ME for it.
Expedia = fraud. Never again. Book anywhere else.
17 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Irfan Mohammad,
Thank you for your review. We’re sorry to hear about your experience, particularly the disruption to your return travel and the confusion around the cancellation, refund request, and follow-up communication. We appreciate you taking the time to share your concerns.
We aim for itinerary changes to be communicated clearly and for refund options and any applicable fees to be explained transparently and handled fairly. To protect your privacy and make sure we review the correct booking, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the cancellation history, the current ticket status, and the refund options, then guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
Expedia made a mistake on my booking…
Expedia made a mistake on my booking which could prevent me from boarding my flight. They admit it was their mistake but they want to charge me £280 to change it
17 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Alejandro Rodriguez,
Thank you for your review. We’re sorry to hear about the issue with your booking details and the concern this has caused ahead of your flight. We appreciate you bringing this to our attention.
We aim for booking information to be accurate and for any corrections to be handled clearly and fairly. To protect your privacy and make sure we review the correct itinerary, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the booking, the change request, and the options available, then guide you through the next steps.
Thank you for your patience.
Kind regards,
Expedia Customer Support Team
Absolutely awful
Absolutely awful. Tried to book a package holiday (hotel+flights) but it would not go through and the website told me that the booking had not been able to be made. The money was then taken from my account twice, and although the website said the booking wasn't confirmed, I then received flight confirmation for the return flight only. I could not get through to anyone on the phone without an itinerary number and the virtual chat was very unhelpful. They told me that none of it had gone through and the money would not be taken. I could see on the Jet2 app that I did have the return flight booked, and I confirmed this with Jet2 directly. I was then left with no outbound flight, no hotel, but with a flight home from a holiday that didn't exist. Expedia were very unhelpful and unwilling to help. Would not recommend and will not be using them again.
16 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Megan Bennett,
Thank you for your review. We’re sorry to hear about the booking experience you described, particularly the confusion around the package not completing as expected, the charges taken, and receiving confirmation for only part of the trip. We appreciate you taking the time to share these details.
We aim for bookings to complete with clear confirmation and for payment status to be accurate, with support available to help quickly when something doesn’t look right. To protect your privacy and make sure we review the correct booking activity, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with any itinerary number you received or the email address used to book, and our team will review the booking and payment status and guide you through the next steps.
Thank you for reaching out so we can help clarify what was processed and what can be done next.
Kind regards,
Expedia Customer Support Team
Avoid Expedia if you value customer…
Avoid Expedia if you value customer service
I booked my Emirates flights through Expedia, and after Emirates changed my booking, it’s been over a week of complete frustration. I’ve spent hours on the phone and sent countless emails, only to be passed back and forth between Expedia and Emirates, with neither company taking ownership or providing a solution.
As a customer, I shouldn’t have to chase two companies to resolve a problem that wasn’t caused by me. The lack of communication, accountability, and urgency has been unacceptable.
I expected Expedia to support its customers when issues arise, but instead I’ve been left in limbo with no resolution. Based on this experience, I won’t be booking through Expedia again and cannot recommend them to anyone.
8 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Martyna,
We’re sorry to hear how frustrating this has been, especially being stuck between two companies with no clear resolution for an issue that wasn’t your fault.
We understand how concerning that is. This is not the experience we want travelers to have, and your feedback matters. If you’re open to it, please contact us via Expedia.co.uk/service so our team can look into this further.
Kind regards,
Expedia Customer Support Team
Frustrating and costly booking experience.
I've used Expedia a lot in recent years to book trips and have previously found the process straightforward.
This time, however, it was a stressful experience. Choosing all the flight and accommodation options and getting to the "confirm and pay" stage, only for the payment not to go through, through no fault of my own, was very frustrating. I tried again. Same thing, only the overall package price had increased. Still didn't go through. I contacted Expedia and one of their representatives apologised and said the prices are fluid and that's why my payment wasn't accepted. Surely prices should be frozen at the point of booking to avoid this?He suggested trying again in a couple of hours, which I did. Same issue, and the price had risen AGAIN.
I was finally able to book the holiday the following morning, but after all the hassle of the night before, I forgot to book the breakfasts and the extra flight bag, which hadn't been saved from the previous attempt.
Expedia's email communication is generally very good, but this was a painful and expensive booking experience, that they need to improve. I'm not sure I'll use them again.
13 May 2026
Unprompted review
Reply from Expedia.co.uk
Dear Tim,
Thank you for sharing your experience. We’re sorry for the frustration this caused, especially after you’d spent time selecting your options and then ran into payment issues and price changes.
We understand the booking process should be clear and straightforward. We’re reviewing your feedback to improve how price changes are shown during booking and to make sure selections like breakfast and extra baggage are saved more reliably if you need to try again.
If the problem is still affecting you, please contact us via Expedia.co.uk/service so we can investigate further.
Kind regards,
Expedia Customer Support Team
Dodgy car rental experience
I reserved a car that I booked for two weeks next month. Various companies contact me regarding my rental, which confuses me. I check up on the address, which takes me to a car park at the train station. I cannot find the address to take me to the door of "Dollar Mini Car." I try calling the number, and it is invalid. I call Expedia customer service and speak to a woman who sounds robotic. She continued to repeat the same untraceable address and the same invalid telephone number. Absolute joke! Cowboy company! I ended up cancelling.
10 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Megan,
We’re sorry for the frustration this caused with your car rental booking. We understand how confusing it is to receive messages from different companies and then find that the pickup address and phone number don’t help you locate the rental office.
That’s not the experience we want for you. We’re reviewing your feedback to help ensure our location details and contact information are accurate and clear, so other travelers don’t run into the same issue. If you still need help, you can contact us via Expedia.co.uk/service.
Kind regards,
Expedia Customer Support Team
An absolute disgrace
An absolute disgrace. Despite my booking confirmation explicitly saying I could cancel without penalty , yep you guessed it , Expedia claim they are unable to contact the booking venue …a large London hotel! And so there will be a full price penalty …..and this is for a booking in November 2026. ……and today when I contacted customer service following below message they continued to refuse to assist citing the hotel won’t even allow me to change dates
9 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Rebecca,
Thank you for your feedback. We’re sorry to hear about the trouble you’re having with your cancellation and the penalty fee, especially since your booking confirmation suggested different terms.
We understand how frustrating this is, and we appreciate you bringing it to our attention. We’d like to look into the details of the reservation and the communication with the hotel to understand what happened and what options may be available. Please contact us via Expedia.co.uk/service so our team can review this further.
Kind regards,
Expedia Customer Support Team
Tried to book a flight & hotel package
Tried to book a flight & hotel package. At payment, after approving in my bank app, it told me there was an error in the card details I'd entered.There wasn't. Tried a second time. Approved it again. Same outcome. Decided to leave it and try again later. Moments later, received a confirmation of flight from the airline. Checked and payment had been taken by airline. Nothing from Expedia at all, especially regarding the hotel. Was I booked in or not? Contacted Expedia via web chat. They kept asking for an itinerary number I hadn't been sent. Couldn't trace any booking made by me. Suggested I'd booked direct with the airline (I had never visited their website). Was on web chat 2 hours. Discovered via airline that I would lose money by cancelling the flight, so decided to keep it. Removed money from bank account so they couldn't take payment later. Booked same hotel room with Booking.com - included the resort fees and payment not needed upfront. Happy ending, but no thanks to Expedia (or rather it's mobile app).
9 June 2026
Unprompted review
Reply from Expedia.co.uk
Dear Linda,
We’re sorry for the confusion and frustration you experienced while trying to book your flight and hotel package.
We understand how concerning it is to see a card error message, then later find the flight was confirmed and charged by the airline, while you received no Expedia confirmation and no clarity on whether the hotel was booked. It’s also not acceptable that you spent so long on chat and still couldn’t get a clear answer without an itinerary number.
Thank you for flagging this. We’re sharing your feedback with our technical and support teams to review the payment error and the communication gap around the hotel portion of the booking. If you’d like us to look into it further, please contact us via Expedia.co.uk/service with the email address used and any flight confirmation details you received.
Kind regards,
Expedia Customer Support Team
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