Hilary was very empathetic with our needs and worked hard to link us with an appropriate energy provider ....and saved us £500pa in the process
Company replied
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See what reviewers are saying
Hilary was FANTASTIC! We had a major dispute with our energy supplier, without Hilary's help, we would still be no further forward. Without hesitation, Hilary spent time on countless phon... See more
Company replied
Having got a great deal on our gas contract, we returned to Hilary for the electricity supply, and she got us an even greater saving - over £4,000 per annum compared to current costs, for a three-year... See more
Pleased to work with Hilary Caplan again to secure two new gas contracts starting in 2025. Hilary helped me navigate a welter of quotes I received from 3 brokers, didn't apply sales pressure like some... See more
Company replied
Company details
Written by the company
We help UK businesses save money on their electric, gas and water. Simple.
Claim your online energy comparison
We could save you up to 40% off your existing bills
Compare energy prices across our UK suppliers and find a better deal today!
Contact info
Athenaeum House, Market St, BL9 0BL., Bury, United Kingdom
- 0800 9777 000
- savings@exchangeutility.co.uk
- www.exchangeutility.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Our utility advisor is always helpful…
Our utility advisor is always helpful and courteous.
11 August 2021
Reply from Exchange Utility
That's great to hear, thank you.
Kind regards,
The Exchange Utility Team
Excellent service from Hilary Caplan
Excellent service from Hilary Caplan. After being inundated from companies wanting our business it was a refreshing change to deal with Exchange Utility. Hilary sorted out our electricity contract quickly and professionally. LL DIY Home and Garden Centre Ltd.
11 August 2021
Unprompted review
Reply from Exchange Utility
We really appreciate your review, thank you. Have a lovely week
Kind regards,
The Exchange Utility Team
Reply from Exchange Utility
Thank you for your review and for renewing with Exchange Utility.
Kind regards,
The Exchange Utility Team
Reply from Exchange Utility
That's great to hear! Thank you for your feedback
The Exchange Utility Team
It would be helpful if you could get…
It would be helpful if you could get our name right which is Denton Methodist church not Denton Burn Methodist Church despite telling you repeatedly
23 July 2021
Reply from Exchange Utility
Apologies! We will edit this in the system. Thank you for your review.
Kind regards,
The Exchange Utility Team
Kirsty was patience
Kirsty was patience, kept me updated and was, on form when I was negotiating a, better price and was, also very chatty and treated you like, a, personal customer
19 July 2021
Reply from Exchange Utility
Fabulous - thank you. Have a lovely week.
Kind regards,
The Exchange Utility Team
Fantastic service as always
19 July 2021
Reply from Exchange Utility
We do our best! Thank you for your feedback and for renewing with Exchange Utility. Have a great week
Kind regards,
The Exchange Utility Team
Your sales person was very professional…
Your sales person was very professional and helpful in every way, your service was appreciated.
Thank you
19 July 2021
Reply from Exchange Utility
That's wonderful, thank you.
Kind regards,
The Exchange Utility Team
Gas and electricity contracts and renewals
The lady Catherine was very very helpful and patient..couldnt ask for more
6 July 2021
Reply from Exchange Utility
Catherine is indeed a mega star. Thank you for your review and for renewing with Exchange Utility.
Kind regards,
The Exchange Utility Team
Very helpful and useful.
5 July 2021
Reply from Exchange Utility
That's great! We appreciate your feedback Patricia and thank you for renewing with Exchange Utility.
Kind regards,
The Exchange Utility Team
Thanks Jaqueline for your efficient service
Contacted within 24 hours and sorted a new contract within 48 hours.
29 June 2021
Reply from Exchange Utility
Bish bash bosh. Thank you for your review and for renewing with Exchange Utility. Have a lovely week
Kind regards,
The Exchange Utility Team
Reply from Exchange Utility
That's what we aim for, thank you Susan.
Kind regards,
The Exchange Utility Team
Paul was very supportive
Paul was very supportive. The process of getting the forms for the switch corrected took some time, but I gather that EDF's requirements were a little unflexible
21 June 2021
Reply from Exchange Utility
We appreciate your time guys, thank you for your review and for renewing with Exchange Utility.
Kind regards,
The Exchange Utility Team
Reply from Exchange Utility
Thank you for your review and for renewing with Exchange Utility. Have a lovely weekend guys and stay safe
Kind regards,
The Exchange Utility Team
Attentive and polite
17 June 2021
Reply from Exchange Utility
Wonderful - thanks for your review Roger.
Kind regards,
The Exchange Utility Team
I was pleased with the excellent…
I was pleased with the excellent service your customer service gave me!
17 June 2021
Reply from Exchange Utility
Thank you for your review and for renewing with Exchange Utility. Have a lovely weekend Geoffrey
Kind regards,
The Exchange Utility Team
Lyndsay was persistent i'll give her…
Lyndsay was persistent i'll give her that. But she also was friendly and helpful and knew her job well.
17 June 2021
Reply from Exchange Utility
It's a fine line - thank you guys.
Kind regards,
The Exchange Utility Team
I wish I could remember the name of the…
I wish I could remember the name of the girl who I dealt with. Can't rate this company high enough. Very, very competent & professional staff. I was dubious having had a close call with a different company past year. We have a new energy supplier, a cheaper tariff and the change over has been smooth. So thank you very much Exchange Utility.
17 June 2021
Reply from Exchange Utility
Thank you so much - this means a lot to us. Have a lovely week.
Kind regards,
The Exchange Utility Team
Catherine Caudwell has been extremely…
Our representative has been extremely helpful and efficient, she made the whole process as smooth as possible for us
17 June 2021
Reply from Exchange Utility
Thank you for your kind words! We're so pleased that you are happy with our service. Have a great week guys.
Kind regards,
The Exchange Utility Team
They rang to say my Electric was up for…
They rang to say my Electric was up for renewal, I said i thought i had sorted it but they convinced me i hadn't, i have now been left with 2 Electric contract, which i have having problem getting out of one. I have made a complaint and waiting for they to com back to me. If it wasn't for them i would not be in this predicament.
17 June 2021
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