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excess-baggage.com Reviews 

383
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TrustScore 4.5 out of 5

4.7

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often going above and beyond to assist with various issues. Many people highlight the excellent customer service, noting the kind, friendly, and understanding approach of the employees. The service provided is frequently described as prompt, dependable, and efficient, especially when dealing with lost items or specific requests. However, some customers also noted poor experiences at certain locations, citing issues with staff indifference and long waiting times for dropping off and picking up items. A few other people also felt that there was a complete lack of engagement when trying to recover lost items, with some expressing concerns about the handling of their belongings.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Service

Reviewers mention positive feedback about service, often highlighting the efficiency, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and communicative staff who... See more

Location

Reviewers highlight ambiguous aspects of location, with some customers finding the service helpful for... See more

Product

People report positive experiences with products, often highlighting helpful assistance in finding specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I lost my wallet on my flight home and reported it Glasgow Airport's Lost Property team. Danielle recovered it very quickly and her communication throughout the process was excellent. Iain from Excess... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Rated 5 out of 5 stars

She found our cream a deodorant even though we didint remember the brand and we didn’t even had the ticket. She really did her best to help us and we appreciate it. She was really nice and she was cal... See more

Company details

  1. Money & Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(383)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Claudia is Amazing

Claudia is amazing. Tracked down my lost MacBook. Such a relief I didn’t have to buy another! Thank you !

23 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a nice easy experience at excess…

I had a nice easy experience at excess baggage in stansted. Everything was swift and the staff explained everything to me in such a great manner. I understood everything and I felt so much trust leaving my bag here and this all thanks Lumi she was amazing! Thank you for giving me such a good experience. I will tell others to use this service.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

After misplacing my watch at Stansted…

After misplacing my watch at Stansted airport, the team, especially Claudia were able to find my item safely and promptly let me know. Her hard work, efficiency and dedication to her job is greatly appreciated and admirable! Claudia turned a stressful situation into a calm and professional experience, ultimately reuniting me with my watch, thank you!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Tatyana at Stansted was wonderful

Tatyana at Stansted was wonderful. So kind and helpful. She could see where I was going to struggle with the lock and was able to preempt my difficulty.
Without staff like Tatyana, a company would not thrive. She is a credit to the company. Thank you for being so kind and understanding

10 June 2025
Unprompted review

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