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excess-baggage.com Reviews 

384
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TrustScore 4.5 out of 5

4.7

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often highlighting specific individuals for their exceptional service and kind demeanor. Many people appreciate the quick and effective assistance provided, especially in stressful situations like locating lost items or navigating airport procedures. The overall service is frequently described as excellent, with consumers noting the promptness and ease of their interactions. However, some customers also noted issues with product policies, such as restrictions on luggage storage duration, leading them to seek alternative services. A few other people also felt that customer service was lacking, mentioning slow responses, indifferent staff, or difficulties in resolving issues, particularly on weekends.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Users describe positive interactions with service, highlighting excellent and fast service from helpful and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Location

Clients share ambiguous opinions on location, with many reviewers using services to store luggage at various... See more

Product

Customers consistently note ambiguous experiences with products, with some expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I lost my wallet on my flight home and reported it Glasgow Airport's Lost Property team. Danielle recovered it very quickly and her communication throughout the process was excellent. Iain from Excess... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Rated 5 out of 5 stars

She found our cream a deodorant even though we didint remember the brand and we didn’t even had the ticket. She really did her best to help us and we appreciate it. She was really nice and she was cal... See more

Company details

  1. Money & Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

384 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(384)

162 reviews in the last 12 months

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Rated 1 out of 5 stars

An absolute disaster of a service

Heavens forbid you expect to receive any reasonable measure of support if you're elderly, disabled, and lose your luggage after a difficult long-haul flight.

16 February 2026
Unprompted review

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