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excess-baggage.com Reviews 357

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TrustScore 5 out of 5

4.8

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible kindness, helpfulness, and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, especially when dealing with lost items. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from locating missing bags to providing helpful advice. However, some people were dissatisfied with the service at certain locations, mentioning issues like delayed bag collection and a lack of available management or customer service staff to resolve problems. A few other people also felt that staff could be indifferent and experienced long waits when dropping off or picking up items, with one instance of a screen breaking during transport.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with the service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers report positive experiences with customer service, highlighting helpful and communicative staff who... See more

Location

Consumers find location to be ambiguous, with some reviewers praising specific airport locations like... See more

Product

Customers consistently note positive experiences with product assistance, with some reviewers praising staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to say a big thank you to Lumi for her incredible kindness and generosity. We accidentally left our backpack—containing important documents—in the car park at Stansted Airport in the e... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Rated 5 out of 5 stars

I had a nice easy experience at excess baggage in stansted. Everything was swift and the staff explained everything to me in such a great manner. I understood everything and I felt so much trust leavi... See more

Company details

  1. Money & Insurance

Contact info

4.8

Excellent

TrustScore 5 out of 5

357 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Rovilena was so so helpful

Rovilena was so so helpful, used a weighting machine that was faulty and it took my money, but she came and assisted me and my family with a huge smile and a warm demeanor

19 March 2026
Unprompted review
Rated 1 out of 5 stars

An absolute disaster of a service

Heavens forbid you expect to receive any reasonable measure of support if you're elderly, disabled, and lose your luggage after a difficult long-haul flight.

16 February 2026
Unprompted review

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