Excavator Parts Direct logo
Visit website

Excavator Parts Direct Reviews 

322
•
TrustScore 4.5 out of 5

4.7

Construction Machinery and Equipment Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company, reflecting outstanding service and support. Customers frequently praise the exceptionally fast delivery times and the helpful support team that make online ordering simple and efficient for everyone. Consumers consistently mention that products arrive safely packaged, fitting their heavy machinery perfectly and ultimately helping them avoid costly operational downtime. Some reviewers were not happy with occasional delivery delays, packages arriving late, or items being mistakenly sent to the wrong address. People also noted specific issues regarding incorrect part sizing, incomplete filter kits, or components not matching expectations during installation.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting extremely fast shipping times that often result... See more

Service

Reviewers highlight positive aspects of service, praising the fast next-day delivery and helpful,... See more

Product

Users describe positive interactions with product, highlighting excellent quality, competitive pricing, and... See more

Order

Clients share positive opinions on order, highlighting the simple online process and exceptionally fast... See more

Price

People report positive experiences with price, describing costs as very competitive and reasonable. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more

Rated 5 out of 5 stars

Went the extra mile to get the parts I needed delivered the next day, to a remote area that many companies refuse to deliver to at all. Well impressed, would make me use them again for anything I need... See more

Company replied

Company details

  1. Construction Machinery and Equipment Store
  2. Construction Equipment Supplier
  3. Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(322)

170 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Bought a set of bucket teeth

Bought a set of bucket teeth, good price and quick delivery, kept in the picture about delivery throughout. I will use again.

8 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi James,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Great price and quality

Great price and quality, acceptional handling of the order and super fast delivert

8 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Terry,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very friendly and helpfully staff…

Very friendly and helpfully staff sorting out the right bits for me to order to fit my digger. Thanks Dave

3 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Dave,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Your web site was very easy to…

Your web site was very easy to understand to work out which parts I needed to order. When I rang to order parts they are very helpful. Pay was straightforward and delivery was next day. So all very good.

3 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Robin,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Fast delivery

Fast delivery

Great service

18 September 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Really good

Really good. Fast delivery

19 September 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 4 out of 5 stars

Easy ordering process

Easy ordering process, although the delivery took longer than planned.

8 September 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look