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Excavator Parts Direct Reviews 

322
•
TrustScore 4.5 out of 5

4.7

Construction Machinery and Equipment Store
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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company, reflecting outstanding service and support. Customers frequently praise the exceptionally fast delivery times and the helpful support team that make online ordering simple and efficient for everyone. Consumers consistently mention that products arrive safely packaged, fitting their heavy machinery perfectly and ultimately helping them avoid costly operational downtime. Some reviewers were not happy with occasional delivery delays, packages arriving late, or items being mistakenly sent to the wrong address. People also noted specific issues regarding incorrect part sizing, incomplete filter kits, or components not matching expectations during installation.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting extremely fast shipping times that often result... See more

Service

Reviewers highlight positive aspects of service, praising the fast next-day delivery and helpful,... See more

Product

Users describe positive interactions with product, highlighting excellent quality, competitive pricing, and... See more

Order

Clients share positive opinions on order, highlighting the simple online process and exceptionally fast... See more

Price

People report positive experiences with price, describing costs as very competitive and reasonable. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more

Rated 5 out of 5 stars

Went the extra mile to get the parts I needed delivered the next day, to a remote area that many companies refuse to deliver to at all. Well impressed, would make me use them again for anything I need... See more

Company replied

Company details

  1. Construction Machinery and Equipment Store
  2. Construction Equipment Supplier
  3. Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

322 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(322)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Speedy delivery

Very impressed, the parts came the next day.

14 November 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Good website

Good website, simple to order. Delivered the following day. Great service!

12 November 2025
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 3 out of 5 stars

Bit disappointed as wrong parts were…

Bit disappointed as wrong parts were sent and couldn't return them

3 November 2025
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Reply from Excavator Parts Direct

Hi there,

We're sorry to hear you are having difficulties returning your item, if you are still having issues please send an email to info@excavatorpartsdirect.co.uk and someone from the team will get in touch.

Thanks,
EPD Team

Rated 5 out of 5 stars

Excellent service

Excellent service, able to confirm the part I was enquiring about was the correct one for my machine, easy payment options, delivery next day and we are back up and running within 48hrs of placing the order. Will use again without question.

29 October 2025
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Stuck to their word!

Went the extra mile to get the parts I needed delivered the next day, to a remote area that many companies refuse to deliver to at all. Well impressed, would make me use them again for anything I need in the future.

28 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very quick dispatch.

The items that I ordered from EPD were dispatched really quickly and arrived two or three days max after purchase. Much thanks.

15 October 2025
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Happy!😊

Happy!😊
Arrived next day.
Good price.
Good quality
Easy to deal with company.

14 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Derrick,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

kubota kx101 mk1, sprockets and rubber tracks

Supplied products, arrived promptly, support available as I had some queries, the sprockets and tracks on my Mk1 Kubota kx101 fitted as expected. Will definitely use again.

1 October 2025
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Reply from Excavator Parts Direct

Hi Chris,

Thank you for sharing your experience!

Your EPD team

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