I upgraded this from a two star to a four-star since the time I put this in myself and the Midas GM were pushing the claims department pretty hard to get it going. When I was told 24 to 48 hours that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The representative Robert was very helpful in providing me information about my claim he was great, patient and knowledgeable but as I read I pray that all goes well with my claim. I have been follow... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ I had the absolute pleasure of working with Crystal at Everything Breaks. She went above and beyond in helping me understand my benefits and resolving an issue I was having. Not only was s... See more
Company replied
I had an emergency arise, and it has financially disturbed the Apple cart so to speak, and I called and spoke to Darlene and she was able to assist me so that I could still keep my coverage and not ha... See more
Company replied
Company details
Written by the company
With 20 years of experience working in the warranty business, the head honchos at Everything Breaks know that traditional extended warranties don’t always work in the consumer’s favor. Paying a large sum upfront for extended coverage isn’t consumer-friendly, and being bound to a contract for up to 72 months is just plain unreasonable. So, they created a monthly protection program that works for you by alleviating hefty upfront payments and long-term commitments. At Everything Breaks, we always keep the customer in mind when developing new protection plans. It’s our mission and pleasure to offer great coverage at an affordable price.
Contact info
McKinnon Street 3100, 75201, Dallas, United States
- 8889940914
- support@everythingbreaks.com
- www.everythingbreaks.com
3.5
Average
439 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Miss shakira
Miss shakira. Was very helpful in trying to find the coverage I need. She went beyond and above trying to help me, but unfortunately, it was me. I don't have the money right now, but her voice and her people skills were very excellent.\n Hopefully. You all would conversate her because she was a brilliant advocate. I really enjoyed talking with her. She was friendly, respectable Curtis and kind and had a beautiful voice. Well spoken, I told her when my situation changed. Hopefully, in April that I would get back into contact with her. Because I felt comfortable in talking with her. She made me feel At ease and again, she went above and beyond to try to accommodate me with the insurance I needed for my Volvo. You have a great access to your company, please compensate her, thank you.02/10/2026
10 February 2026
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review! We’re thrilled to hear about your experience with our representative. Your kind words about her professionalism, people skills, and genuine care mean a great deal to us. We’re especially glad she made you feel comfortable and at ease while helping you explore coverage options for your Volvo.
We completely understand that timing and finances can change, and we’ll be happy to welcome you back whenever your situation allows. Thank you again for your trust and for recognizing a job well done. We look forward to speaking with you again soon!
-The Everything Breaks Team
Great agent & customer service .
I talked to Brandon today on the phone & he explained everything to me well & broke everything down to me & had very great customer service!
5 February 2026
Unprompted review
Reply from Everything Breaks
Thank you so much for the 5-star review! We’re thrilled to hear that our representative took the time to clearly explain everything and break it all down for you. Providing great customer service is something we truly value. We appreciate you choosing us!
-The Everything Breaks Team
I just canceled a policy with this…
I just canceled a policy with this company. Brandon did such a great job helping me get through the process. Really nice and overall helpful. 10/10
5 February 2026
Unprompted review
Reply from Everything Breaks
Thank you for taking the time to share your experience! While we’re sorry to see you go, we’re glad to hear that our representative made the cancellation process smooth and provided such kind, helpful service. We truly appreciate your feedback and wish you all the best moving forward.
-The Everything Breaks Team
Charles @ 6203 did a 5 star job at…
Charles @ 6203 did a 5 star job at getting my appointment squared away. Patient...attentive and knowledgeable about the entire situation regarding me getting my transmission fluid appointment set up! Thanx for such a professional job!
4 February 2026
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re so glad to hear that our representative provided such patient, attentive, and knowledgeable service while getting your transmission fluid appointment scheduled. We truly appreciate your kind words and will be sure to pass along your feedback. Thanks again for choosing us—we’re happy to help!
-The Everything Breaks Team
Everything breaks process is broken
This was the worst process ever. When you get the warranty they claim it’s same day processing of claims . Not true . My car was in the shop for two weeks waiting for the process to be completed. I dropped my car off on a Thursday . The adjuster takes 24-72 hours to come see the car or get pictures or confirmation from the shop. They are not open over the weekend and they have to personally call the shop to give payment over the phone . So your claim sits in queue until it’s your turn.
I still had to pay an out of pocket cost because they claim that the dealer was over charging for a part . But the warranty says all parts are covered, but they put a limit on what they will pay . Worst process ever . I would not recommend this warranty company to my worst enemy.
The contract is under Shartece Harper ,
14 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced during your claim process and understand how stressful it can be when a vehicle repair takes longer than expected.
After reviewing the contract under Shartece Harper, we confirmed that the claim was initiated on 1/15/2026 and approved and paid on 1/22/2026 in the amount of $1,602.54. While we strive to process claims as quickly as possible, some factors can impact timing, including the required inspection process, shop communication, and—in this case—inclement weather conditions in the area, which contributed to part of the delay.
Regarding coverage, while contracts do cover parts, they do include pricing limits based on industry standards, which can result in an out-of-pocket difference if a repair facility charges above those limits. We understand this can feel unexpected, and we regret that it was not a better experience for you.
Your feedback is important to us, and we will be using it to review how we communicate timelines and coverage details more clearly. We appreciate you bringing this to our attention and are sorry we did not meet your expectations on this occasion.
-The Everything Breaks Team
Marcos was extremely helpful
Marcos was extremely helpful, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure my questions were answered. I truly appreciated his support and customer service. Thank you, Marcos!
29 January 2026
Unprompted review
Reply from Everything Breaks
Thank you so much for your 5-star review! We’re thrilled to hear that our representative was extremely helpful, patient, and professional throughout your experience. Taking the time to explain everything clearly and ensuring all questions are answered is exactly the level of service we strive to provide. We truly appreciate your kind words and your trust in us!
-The Everything Breaks Team
Marco was very kind
Marco was very kind, professional, and precise. Handled all my concerns swiftly
28 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re happy to hear that our representative was kind, professional, and precise, and that he handled all your concerns quickly. We truly appreciate your feedback and thank you for choosing us!
-The Everything Breaks Team
Marco did a very good job on going the…
Marco did a very good job on going the extra mile to take care of my needs and what I needed assistance with, overall I’m more than happy with my services today.
23 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for the wonderful 5-star review! We’re thrilled to hear that our representative went the extra mile to take care of your needs and provide the assistance you were looking for. Your happiness with the service truly means a lot to us, and we appreciate you taking the time to share your experience. We look forward to continuing to serve you!
-The Everything Breaks Team
Great custer service
Marco answered all questions and helped me understand in detail how the company works. He also provided me with better financial options and ideas on what is covered in servicing my Vehicle.
22 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review! We’re glad to hear that our representative took the time to answer all of your questions and clearly explain how our company works. It’s great to know he also helped you understand your coverage and offered better financial options for servicing your vehicle. We truly appreciate your feedback and your trust in us!
-The Everything Breaks Team
Good servoce by rep Marco
21 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re glad to hear that our representative provided you with good service. We truly appreciate your feedback and your trust in us!
-The Everything Breaks Team
Marco was very helpful with my…
Marco was very helpful with my situation.
20 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review! We’re happy to hear that our representative was very helpful in assisting you with your situation. We appreciate your feedback and your support!
-The Everything Breaks Team
Everything Breaks is trash
Everything Breaks is a classic fly-by-night insurance company. Communication is terrible, follow-through is nonexistent, and customer service is outright horrible. Getting anyone to respond is a struggle, and when they do, it’s excuses instead of solutions.
The manager, Cley Hudson, was especially unhelpful and dismissive. There was no sense of accountability or urgency, just constant frustration and wasted time. This company does not value its customers and does not operate professionally.
If you’re looking for reliable insurance or even basic customer service, look elsewhere. Dealing with Everything Breaks was a mistake.
8 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for your feedback. We take concerns like this seriously; however, after reviewing our records, we are unable to locate a customer account matching the information provided. At this time, we are also unable to verify the situation described.
We would appreciate the opportunity to look into this matter further. Please provide additional details such as the name on the contract, phone number, or policy number so we can properly review and address your concerns.
We are committed to providing professional service and value transparency and accountability. Once we receive more information, we will gladly investigate and respond accordingly.
-The Everything Breaks Team
Marco was great helping me out with my…
Marco was great helping me out with my account
19 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re glad to hear that our representative was great and helpful with your account. We truly appreciate your feedback and your support!
-The Everything Breaks Team
Brandon was very helpful and polite in…
Brandon was very helpful and polite in helping me out!
16 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re so glad to hear that our representative was helpful and polite while assisting you. We truly appreciate your kind words and your support!
-The Everything Breaks Team
Marco 6190 Marco was great today…
Marco 6190 Marco was great today solving my issue with my policy!
15 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re glad to hear that our representative did a great job resolving the issue with your policy. We appreciate you taking the time to share your experience and will be sure to pass along your kind feedback to him.
-The Everything Breaks Team
Marco was very knowledgeable and helpful
Marco was very knowledgeable
14 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review! We’re glad to hear that our representative was very knowledgeable and able to assist you. We truly appreciate your feedback and will be sure to share your kind words with him.
-The Everything Breaks Team
ROD HICKS
ROD HICKS: is amazing. Very helpful man , very nice man. Gets the job done in a fast , respectful and consistent manner. Absolutely flattered with how I am treated and how awesome Mr.Hicks is. Thank you Rod BAILEY
13 January 2026
Unprompted review
Reply from Everything Breaks
Thank you so much for your outstanding 5-star review! We truly appreciate you taking the time to share your experience with our representative. He is an incredible asset to our team, and we’re thrilled to hear how helpful, respectful, and efficient he was throughout the process. Your kind words mean a lot to us, and we’ll be sure to share this praise with him. Thank you for your trust and support!
-The Everything Breaks Team
Reply from Everything Breaks
Thank you for your 5-star review! We’re so glad to hear that our representative did a great job. We truly appreciate your feedback and will be sure to pass along your kind words to him.
-The Everything Breaks Team
Deborah was extremely helpful in…
Deborah was extremely helpful in assisting me.
8 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re delighted to hear that our representative was extremely helpful and provided excellent assistance. We truly appreciate your feedback and your trust in us.
-The Everything Breaks Team
1 star is 2 too many
My heater stopped working mid-November. Since the shop didn't accept EB (SMART GUYS!), I had to pay $700 out of pocket to replace the blower motor & resistor. I had to finance it, because I'm on a fixed income and don't have that kind of money lying around. I'd paid almost that much for my premiums already, and called trying to cancel. It was the weekend, so of course there was no one who could do the cancellation. Ok, fine. Another $100 charge hits, I decide maybe it's worth keeping for some other repairs I might need down the line.
3rd week of December, heater stops working again. I take it back to the shop, they check their work and the replacement parts are fine, so they advise it may be an electrical issue, outside their wheelhouse. So I make an appointment with the dealership for Friday, 1/2/2025 at 8 AM. Give the service advisor my EB info, then never hear back all weekend. Call at 10:30 AM today 1/5, service advisor tells me it's the TIPM that's bad ($2200), and a couple other issues I should take care of, totalling over $4300. Tells me he'd only just now finally heard back from EB and they're covering EXACTLY NOTHING. 🤬 Furthermore, it may take WEEKS to get the TIPM.
I take care of my 91 year old mother. We live out in the desert and I CANNOT be without transportation for a month! I figure, maybe I can get a rental car through EB, since I've now paid them at least $800 and have gotten nothing but frustration and crap customer service. That does NOT seem to be an outrageous request to anyone with an ounce of integrity and an actual commitment to customer service.
Call EB, tell them my issue. OF COURSE they don't cover car rentals if the work being done isn't covered. I'm FURIOUS. I tell the guy I want to talk to someone NOW. He says it's better for me to get a call back ("It could be in just a few minutes, but within 24 hours") instead of waiting on hold. That was 2+ hours ago.
So now I'm gonna call and cancel, tell them to refund my premiums since now I've got to rent a car for who knows how long AND pull 4 grand out of my ass somehow to fix my van, because these people are SCAMMERS who sell a "bumper to bumper" warranty but as all these 1⭐ reviews are testament to, will find ANY reason not to cover the work.
Edit to add: The app is non-functional and the website is useless.
Post-scammer reply edit: Now I must PAY to cancel this contract, which has covered exactly NOTHING, EVER. Funny how quickly they respond to bad reviews, but not to actually being HELPFUL. Zero stars, RUN AWAY.
IT'S A GRIFT! DO NOT RECOMMEND!
3 January 2026
Unprompted review
Reply from Everything Breaks
Thank you for bringing your concerns to our attention. We understand how stressful vehicle issues can be, particularly when reliable transportation is essential, and we appreciate the opportunity to clarify this matter.
In November, the customer contacted us to inquire whether the A/C blower motor would be covered. At that time, the customer was advised that repairs may be performed at any licensed repair facility of their choosing, provided the facility completes a diagnosis and contacts us directly to initiate a claim prior to repairs being made. We did not receive any call from a repair facility to open a claim for the blower motor repair. We will however review the claim for possible reimbursement if the customer provides a copy of the repair order for review.
Please submit a copy of the paid repair order to our attention. Make certain it contains details of the covered vehicle and the repair cost. We will verify claim eligibility and confirm the cast is within industry standards. We will refund the approved amount as a one-time exception. It is important that all future claims are reported to the claim department as outlined in the service contract.
Regarding the subsequent dealership diagnosis, a claim was submitted for review. After evaluating the findings, the Totally Integrated Power Module (TIPM), belt tensioner, idler pulley, and engine mounts were determined to be non-covered components, as they are not listed under the “What Is Covered” section of the contract. As such, the claim was denied in accordance with the policy terms.
Rental vehicle benefits are only available when repairs are associated with a covered claim. Since the diagnosed repairs were not eligible for coverage, rental assistance could not be authorized.
We regret the frustration this situation has caused and encourage the customer to contact our Member Services Department if they wish to submit documentation for reimbursement review or discuss cancellation options in accordance with the policy guidelines. We remain committed to reviewing any eligible documentation provided and assisting within the terms of the contract.
-The Everything Breaks Team
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