Evernote Reviews 

2,318
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,291 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the application's ability to manage text and organize information, finding it a convenient tool for both professional and personal use. People also value its cross-platform functionality, allowing seamless access across various devices like phones, tablets, and computers. The interface is often described as clean and user-friendly, with some noting improvements in synchronization and overall stability over time. However, a significant number of reviewers express dissatisfaction with the pricing, citing frequent and substantial increases that make the service too expensive. Some people also find the constant updates and new features unnecessary, interfering with simple text processing and leading to a less streamlined experience. There are also mentions of occasional bugs, slow performance on desktop, and issues with specific functionalities like keyboard shortcuts or PDF annotations.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with many long-term users expressing appreciation... See more

Application

Users describe ambiguous interactions with the app, with many long-term customers expressing satisfaction and... See more

Product

Customers consistently note ambiguous experiences with the product, with many expressing long-term... See more

Price

Clients share negative opinions on price, with many expressing frustration over significant and frequent... See more

Website

Customers had ambiguous experiences with the website, with some finding it a great repository for details and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

"Evernote" is a very good text managing program (structure, organizing, etc.). I've been using it since 2013 and don't want to move anywhere yet. BUT! Since the company "Bending Spoons" bought "Evern... See more

Rated 3 out of 5 stars

Could we get some improvements to the keyboard shortcuts? A few specific pain points: - Alt key menu navigation: Doesn't seem to work for selecting menu items in the main window. - PageUp/Page... See more

Rated 3 out of 5 stars

I like Evernote and have used it for a long time. BUT I am frustrated with it as in settings / preferences / notes / default views, I have PDF set to "All Pages" but I still have to set that every tim... See more

Rated 3 out of 5 stars

I was a fan. However, I dislike that they are trying to be too many tools in one, and expert in none. Also, last I checked, it was impossible to export your note catalog and notebooks efficiently.... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,318)

1,801 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good note taking app

Clean UI and has most features that I want out of a notes app. However, the pricing model changes has been rough. I am on the legacy plan, so I've been overall insulated, but integrating AI into the application and increasing the subscription cost 4x+ and then limiting my existing usage has made me look for other alternatives. Altogether a fine app for users that don't have high expectations of their notes app, but there are better alternatives for detailed oriented users.

1 July 2026
Rated 5 out of 5 stars

I've been an Evernote subscriber since…

I've been an Evernote subscriber since about 10 years ago. I witnessed this app getting better each version it iterates. For a planning maniac like me, Evernote is already part of my life. I use it to plan my day, my week, my month and my year. I use it to take down inspirations, but list down to-dos, and plan my children's calendar. It is just such a powerful and friendly tool. Especially the version control - I used to experience some glitches like "version conflict" when simultaneously editing. Now this problem is completely gone. Even if I was sometimes offline editing, it syncs so fast that I can't even notice when I am back online. Now I have 5317 notes on this app and the number is keep going up. My only worry is that if (god forbid) Evernote goes away one day, I would feel like my entire 10 years' memory will go with, which will most definitely devastate me. I will do everything to keep it alive. Seriously.

1 July 2026
Rated 2 out of 5 stars

Too expensive

The price is too expensive, compared to the service (slow and unfriendly app while storage space is enough).
I'll move to competitors after exporting all data.

1 July 2026
Rated 5 out of 5 stars

Perfect to keep life organized and keep track of tasks

Evernote has been my crucial everyday companion and assistant long before AI and LLMs became a regular thing. I spent years looking for an organizational app that would help me keep logs of everything I do for work and personal life, and nothing ever managed to hold my attention for longer than 5 minutes (as is the case with most new apps I download to try out). It's now been a solid 7 years of everyday use and it's helped me keep my life in order more than anything. The feature enhancements are also tremendously helpful, even for developers who want to add code snippets to their job logs.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Not the Evernote it used to be

Not the Evernote it used to be.

I liked it very much in the beginning specifically for GTD. Then was forced into a paid plan, which I accepted because I liked the software. But then it became slow, buggy and now the UX is really horrible. There are 3 search bars visible at the same time not clear which is for which , I have difficulties finding my notes and when I try to communicate with customers service I just get smartass-AI-"I feel what you are saying"-responses. Good bye Evernote after 10 years. You deserve that I leave.

1 July 2026
Unprompted review
Rated 2 out of 5 stars

Need an alternative to Evernote…

I'm sick of having to wait for Evernote to update almost every time I use it. I don't appreciate that the menus changed on my phone app and I can't find anything. Finally, I'm disgusted that you increased the price to the extent you did. I'll be finding another note-taking app before the next renewal.

29 June 2026
Rated 2 out of 5 stars

Too expensive

I have been experiencing constant issues with the Evernote desktop app on PC. The most frustrating one is that the app window sometimes opens off-screen. I use external monitors, and when I am using only my laptop screen, Evernote may still open as though the external monitor is connected. It is unbelievable that this has not been properly fixed, especially as this is the only app where I have experienced this behaviour. This has been happening for years.

Today, I also had another issue where the app opened with a black screen. The menu options at the top, such as File, Edit, and View, still worked, but the rest of the application was just a black screen. Restarting the app did not fix the problem, and it honestly gave me a scare that my notebooks could be corrupted, imagine that.

The third issue is the price. I am paying an eye-watering £154.90, mainly just to use additional notebooks and notes. I do not use the advanced features, such as AI, and I do not care for them. I already have more than enough AI functionality in other apps.

These issues were easier to tolerate when the price was lower. However, the cost is now almost three times what I would reasonably expect to pay for how I use the product. The only things keeping me with Evernote are the difficulty of migrating elsewhere and the OCR capability when scanning documents.

Overall, I am very disappointed. For the price Evernote now charges, the desktop app should be far more reliable.

30 June 2026
Rated 1 out of 5 stars

Unsusable and annoying

If you have a disability like me (upper limbs and hands issues), be prepared to be annoyed at how incredibly difficult it can be to perform the simplest tasks, and then at the hurdles it puts you through just to stop receiving their spam and notifications.

App horribly slow, very restrictive free tier, and paid tier quite expensive for such little gains, so I won't be using anything from them ever again.

Closing the account was a nightmare, only got automated emails from them (after more than 24 hours), explaining how to do it, but their instructions were completely wrong, then when submitting the request it would say I was using incognito mode so they could not process it (not true). I had to involve Gemini and ChatGPT just to get this done.

29 June 2026
Unprompted review
Rated 3 out of 5 stars

Evernote is changing too fast

I have been using Evernote for many, many years and it has always been solid and reliable. I feel like changes to the user interface and behavior are happening way too quickly. I have had not data disappear on me accidentally for reasons I cannot explain. I have also had the wrong not show up when I clicked on a note from the main page/dashboard. It seems like what shows up is the last not I worked on. I am concerned that all of the AI influenced changes are turning Evernote into something else when, once upon a time, it was my favorite cloud oriented note taking tool. Maybe new features and changes should be opt-in or voted on rather then just forced onto the customer.

30 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look