Evans Halshaw Reviews 104,552

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,173 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, positive attitude, and efficiency, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, as well as the quick response times and smooth user experience. However, some people were dissatisfied with the product and customer service, mentioning issues like unexpected car problems after servicing, poor communication regarding collection times, and difficulties reaching the service department by phone. A few other people also felt that the cleanliness of purchased used cars was not up to standard.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of staff,... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers were pleased with their car purchases,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise individual staff members... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers reported significant difficulties reaching... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We were very well informed at every stage of the service. However we're not happy because we have to wait a month before we have the oil leak investigated owing to no availability of a loan car

Rated 4 out of 5 stars

Excellent service and car was in excellent condition when eventually ready for collection. Communications were poor regarding the collection time and not as originally stated i.e. 3pm, so plans for th... See more

Rated 5 out of 5 stars

Recently purchased a used car from Evans Halshaw, Wolverhampton. I don't change my car very often, in fact the last time was 10 years ago, so I was concerned about any pitfalls or issues. The sales e... See more

Rated 5 out of 5 stars

I have been visiting firstly the Ford, then Evans Halshaw Old Trafford branch for over 20 years. I've always found it to be a very welcoming place with very friendly and efficient staff who always mak... See more


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Evans Halshaw, Loxley House, Little Oak Drive, Annesley, NG15 0DR, Nottinghamshire, United Kingdom

  • www.evanshalshaw.com

4.2

Great

TrustScore 4 out of 5

105K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional guy

Wow l visited Hyundai with my daughter and sat with her in her meeting with Luke and l was very impressed with Luke he was professional and knowledgeable regarding the Hyundai i10 N line my daughter was very impressed with Luke she purchased a new Hyundai i10 N Line . Many Thanks to Luke Fraray The coffee was amazing

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

The impressive Luke Fraray sold me a new Hyundai i10 N Line. He has been an absolute legend. Luke has been extremely professional, friendly, and knowledgeable throughout the whole process. He even arranged the car to be delivered the next day! The process was made so easy. It was a pleasure doing business with him. Would highly recommend.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to Tariq who was…

A big thank you to Tariq who was helpful throughout the buying process as were everyone I met there. Tariq was patient and explained everything and answered all my questions. Thanks again.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

salesman Corey

Our salesman Corey, went out of his way to help us during our part exchange purchase of an EV Hyundai. His cheerful and helpful manner was clearly backed up by a good knowledge of the vehicle.
The sales manager made a point of coming out to help the deal progress when we hit a bump.
I would recommend this dealership and staff without reservation

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

After visiting bigmotoring world with no joy we called at Evans halshaw in Wakefield, we was treated by Chris Hudson, and what a friendly helpful guy he was, he was very helpful and very knowledgable, we bought a car that day a SEAT ARONA automatic, I’ve never driven an automatic but Chris put me at ease 😊 what a great guy he is 😊 we picked the car up a few days later, it was all ready for us 😊 thanks again Chris you are a top guy 😊 we would highly recommend Chris Hudson thanks Chris

26 April 2026
Unprompted review
Rated 4 out of 5 stars

Very friendly and professional.

Very friendly, professional staff. Nice clean showroom. All work carried out to a high standard.
One disadvantage is the removal of car collection and return which can cause problems for customers who work or find it difficult to travel to the garage.

29 April 2026
Rated 1 out of 5 stars

They offer a messaging option on their…

They offer a messaging option on their website but when you send them an admittedly slightly unusual service request about a software update they simply don't reply despite sending a reminder as well.... It's not very good service to not at least reply that they weren't interested or aren't capable.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

The worst service

Embarrassing and disappointing.
Took my car for annual service Leeds hyundai, Then I found out they didn't put back the oil stick now the oil spits everywhere. Nothing works right there. Except the sale team you wont get anywhere with the service team.
I called them few days ago. And still waiting for the manager's call. I called back and they said he's busy with many different meetings. Which means they don't wanna deal with the mess they created. A local mechanic and business care more about customers than these people. They're damaging hyundai reputation on purpose.

25 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look